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Certified Business Analysis Professional Questions and Answers

Question 1

A very large insurer of General Liability and Property Damage insurance has an upward trend of increased claims over the past 5 years.

The Risk Control Area for that company has just completed a 12 month Pilot of a new improved Risk Control Site.

The purpose of the site is to help their customers manage their exposures and ideally prevent them from having claims There were 100 customers that were part of the Pilot that represented 25 different industries. The business goals were to increase use of the site and provide tools to help customer awareness of their exposures, so that they may reduce existing exposures and ultimately reduce claims.

The sites Features were as follows:

* Improvements to the search engine to all customers to search for articles, tools and services on the site

* A checklist function that allow customer to create their own unique Checklists or utilize a sample provided by ABC company to use daily, weekly etc for an area of their facility.

* A promotion feature - where Risk preventing Articles, and tools on the site are marketed toward a customer.

* A profile section allowing for Customer Name, Address and contact Phone number.

Alter the 12 month pilot the business sponsor received an assessment of what was working and what was not. The Assessment of the pilot revealed overall site activity had significantly increased, however only 5% of the time the promotions were viewed. And the most shocking was that total claims increased by nearly 20% for these 100 customers during the pilot period. The business sponsor was perplexed as he had an expectation of reduced claims and at least for 30% viewing of promotions since the project team had spent a lot of careful time and effort on this feature. A BA was assigned to do further analysis regarding the low use of the promotions and why claims were not being reduced.

Regarding the use of promotions the BA looked into other similar companies to see what they did differently to get their customer to look at their promotions. The BA found that similar companies had promotions that targeted the industry the customer was in so it was more relevant to them and they were more interested to view the promotion. In addition the BA sent out a survey to all 100 pilot customers asking probing questions about what they thought of the site and if they felt it had decreased their exposure to risk sufficiently. The Survey responses came back with raving positive comments and providing examples of how the site had been helping in the reduction of claims from the customer's perspective. In addition the survey also revealed insight that the customers found the promotion often irrelevant to their industry.

The BA asked for a dump of all documentation of the 1000 claims that were filed over the 12 month pilot period. The BA found the nearly 90% of the claim filed were all in one region of the country and were all for property damage related to several severe winter storms in the region and the claims were nearly all unavoidable by the customers. The BA brought all this analysis back to the business sponsor and made the recommendation to the business sponsor to require the customer to select 1 of 25 industries in their profile. This would in turn allow for the ability to show industry specific promotions and promote search results relative to a customer's industry to be sorted at the top giving the customer a more personalized experience.

What technique led the BA to the source of the increase in claims?

Options:

A.

Document analysis

B.

Data mining

C.

Survey

D.

Decision modelling

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Question 2

A very large insurer of General Liability and Property Damage insurance has an upward trend of increased claims over the past 5 years.

The Risk Control Area for that company has just completed a 12 month Pilot of a new improved Risk Control Site.

The purpose of the site is to help their customers manage their exposures and ideally prevent them from having claims There were 100 customers that were part of the Pilot that represented 25 different industries. The business goals were to increase use of the site and provide tools to help customer awareness of their exposures, so that they may reduce existing exposures and ultimately reduce claims.

The sites Features were as follows:

* Improvements to the search engine to all customers to search for articles, tools and services on the site

* A checklist function that allow customer to create their own unique Checklists or utilize a sample provided by ABC company to use daily, weekly etc for an area of their facility.

* A promotion feature - where Risk preventing Articles, and tools on the site are marketed toward a customer.

* A profile section allowing for Customer Name, Address and contact Phone number.

Alter the 12 month pilot the business sponsor received an assessment of what was working and what was not. The Assessment of the pilot revealed overall site activity had significantly increased, however only 5% of the time the promotions were viewed. And the most shocking was that total claims increased by nearly 20% for these 100 customers during the pilot period. The business sponsor was perplexed as he had an expectation of reduced claims and at least for 30% viewing of promotions since the project team had spent a lot of careful time and effort on this feature. A BA was assigned to do further analysis regarding the low use of the promotions and why claims were not being reduced.

Regarding the use of promotions the BA looked into other similar companies to see what they did differently to get their customer to look at their promotions. The BA found that similar companies had promotions that targeted the industry the customer was in so it was more relevant to them and they were more interested to view the promotion. In addition the BA sent out a survey to all 100 pilot customers asking probing questions about what they thought of the site and if they felt it had decreased their exposure to risk sufficiently. The Survey responses came back with raving positive comments and providing examples of how the site had been helping in the reduction of claims from the customer's perspective. In addition the survey also revealed insight that the customers found the promotion often irrelevant to their industry.

The BA asked for a dump of all documentation of the 1000 claims that were filed over the 12 month pilot period. The BA found the nearly 90% of the claim filed were all in one region of the country and were all for property damage related to several severe winter storms in the region and the claims were nearly all unavoidable by the customers. The BA brought all this analysis back to the business sponsor and made the recommendation to the business sponsor to require the customer to select 1 of 25 industries in their profile. This would in turn allow for the ability to show industry specific promotions and promote search results relative to a customer's industry to be sorted at the top giving the customer a more personalized experience.

What was the business sponsor looking to validate about the use of promotions?

Options:

A.

Accuracy

B.

Performance Variance

C.

Market Trends

D.

Risks

Question 3

A company with a big information technology (lT) department has hired a lead business analyst (BA) to enhance its business analysis practices The lead BA discovers that sponsors are not satisfied with project outcomes. Developers complain about incomplete, ambiguous, and changing requirements. All stakeholders including project managers, are blaming long cycles of analysis for the delays The business analysts, in turn feel overwhelmed with the number of projects and frustrated by the lack of collaboration from reviewers of their deliverables All of the evidence is anecdotal and none of the groups could strongly substantiate their opinions.

What should the lead BA implement to identify areas of improvement?

Options:

A.

A BA time tracking system

B.

Templates for BAs lo use

C.

Workload plans of the BA

D.

Key performance measures

Question 4

A non-profit utility company has 900 employees, a majority of whom are hourly employees and must track their time using a paper based process. A few years ago, the Director of Human Resources purchased a software system to eliminate the current paper-based time reporting process. No requirements specific to the utility company were defined prior to the purchase. A team was formed to implement the software. During implementation process, the team discovered the software lacked functionality and was not robust enough to support the general ledger requirements The company stopped the effort and incurred a 1500.000 USD loss on the cost of the software.

This year, the Director of Finance requested that a team investigate the current paper-based time reporting process and recommend solutions. The Director of Finance feels that the Director of Human Resources must be involved as a critical stakeholder The Director of Human Resources is still bitter about the last effort because the process stopped.

During a design review meeting to discuss the future state, all stakeholders are in agreement except the Director of Human Resources. Who makes the final decision?

Options:

A.

Those identified in the governance approach

B.

The BA

C.

The sponsor

D.

All stakeholders must be in complete agreement

Question 5

An insurance company wants to increase sales by 15% and customer retention by 10% within 1 calendar year.

Various strategies to achieve this were considered and a restructure to the existing pricing model is selected to help achieve these goals.

A business analyst (BA) works with stakeholders such as actuaries, product specialists, sales staff, risk managers, and underwriters who agree to applying varying levels of discounts to customers based on:

•Total annual premium the customer has with the company (Financial worth)

•Time with the insurance company (Loyalty)

Various financial models are considered but the stakeholders agree that an initial applicable discount is determined based on the customer's overall premium:

The percentage of the maximum possible discount available to the customer is adjusted based on time with the company:

Which technique would the BA use to validate the desired outcomes?

Options:

A.

Business model canvas

B.

Decision analysis

C.

Key performance indicators

D.

Use cases

Question 6

A company has a process improvement initiative that is projected to increase revenue by $150,000 USD non- compounded per year. The budgeted cost of the initiative is $200.000 and supporting the initiative will cost

$30.000 for years two and three.

What is the projected return on investment over the first 3 years?

Options:

A.

44%

B.

73%

C.

40%

D.

51%

Question 7

A company that specialized in manufacturing vending machines for books has been in business for 10 years. As the e-book and online retailing grow, the company perceived that a change is required to respond to the new emerging market forces. However, the change should focus on reusability as much as possible to reduce expenses. After analyzing the current state with the business subject matter experts, the business analyst

(BA) proposed investing in a new business line of vending machines that sell pay per use mobile device phone fast charging stations.

Due to the urgency of this change, the BA was asked to finalize requirements elicitation in the shortest possible time.

By proposing this change, what type of view did the BA use to analyze the current manufacturer's state?

Options:

A.

Data-centric

B.

Capability-centric

C.

Process-centric

D.

People-centric

Question 8

A non-profit utility company has 900 employees, a majority of whom are hourly employees and must track their time using a paper based process A few years ago, the Director of Human Resources purchased a software system to eliminate the current paper-based time reporting process. No requirements specific to the utility company were defined prior to the purchase. A team was formed to implement the software During implementation process, the team discovered the software lacked functionality and was not robust enough to support the general ledger requirements The company stopped the effort and incurred a $500,000 USD loss on the cost of the software.

This year, the Director of Finance requested that a team investigate the current paper based time reporting process and recommend solutions. The Director of Finance feels that the Director of Human Resources must be involved as a critical stakeholder. The Director of Human Resources is still bitter about the last effort because the process stopped'.

During a brainstorming session on improvement opportunities, the Director of Human Resources repeatedly interrupts the group and states why the proposed ideas will not work.

Which approach should the business analyst (BA) take to refocus the group?

Options:

A.

Continue the activity with the group and provide a report

B.

Reschedule the session without the Director of Human Resources

C.

Pause the activity and reiterate the rules to the entire group

D.

Ask the Director of Human Resources to observe instead of participate

Question 9

As part of identifying an enterprise's capability to adopt a potential solution, a business analyst (BA) is reviewing existing processes and tools within the enterprise for their ability to adapt to a new solution.

Which of the following assessments is the BA performing?

Options:

A.

Stakeholder

B.

Enterprise

C.

Organizational

D.

Operational

Question 10

Company A is a nation-wide leader in commercial demolition. Having just celebrated its 100th year of operations, the company decided to begin doing work internationally. The current system used for reporting company finances is unable to keep pace with the potential demands of doing work in geographically dispersed locations. Therefore, the company decided to replace its client-based Profit & Loss (P&L) reporting system with a more robust, web-based system. This will ensure transparency across the organization and enable better decision making.

The business analyst (BA) at Company A has recently completed several rounds of elicitation to determine the requirements for the new, web-based system. Over 1250 requirements were elicited. An initial Requirements Traceability Matrix (RTM) has been drafted, and a subset of the RTM can be seen below:

The risk associated with Requirement ID F-P0001 is HIGH. The BA has gone back to the Crew Chief to determine why this requirement's risk is HIGH. The Crew Chief stated that it was based on an assumption.

Which of the following assumptions would make this requirement's risk high?

Options:

A.

The users will require specialized training.

B.

The web-based interface will be complex.

C.

The system will be inaccessible in remote locations.

D.

The cost of the solution outweighs its benefit.

Question 11

A financial institution engaged in mortgage lending has embarked on a business process improvement initiative to eliminate the activities that hinder growth to ultimately improve the success rate of its mortgage business. As a benchmark for identification, the institution is keen on improving any business process that has less than a 75% success rate. The institution has appointed a business analyst (BA) to review the business transactions for the processes of origination, payments, and closures, as well as identify opportunities for improvements and recommend solutions.

The BA has collected the following information over the last three months pertaining to these business processes:

•All the business processes are at their maximum capacity in terms of the current number of transactions.

•Each business process has a certain number of rejects and the reasons for rejection include documentation, verification, collateral, and funding. Funding rejects occur when the bank's customers have failed to make payment of their mortgage processing fee or mortgage closure payment.

The BA has also recommended the use of documentation checklists as a solution to eliminate the documentation rejects.

Assuming the BA's recommendation to be true, what will be the new success rate of the mortgage closure process?

Options:

A.

90%

B.

85%

C.

10%

D.

20%

Question 12

A business analyst (BA) is planning for an upcoming solution based on a signed contract with a client but has learned that one of the key subject matter experts is unavailable during the first half of the business analysis phase. The project has a tight timeline and firm deadline that is part of the contract. There are no substitutes for the key subject matter expert.

How should the BA proceed?

Options:

A.

Change the solution scope by removing the subject matter expert's component and obtain approval on the new scope

B.

Reduce the schedule to coincide with the subject matter expert's availability and reduce the formality for requirements

C.

Document the contract terms as a risk and adjust the contract costs to plan for the changes/rework

D.

Identify the missing stakeholder as a risk and recommend an adaptive approach for the analysis phase

Question 13

A major manufacturer of popular beverages has appointed a local distributor to serve a specific territory. The demand for the beverages has a pronounced seasonal pattern. The distributor performs well overall, but is repeatedly unable to keep up with fulfilling many customer orders during peak demand periods. The distributor's current delivery capability is stretched to deliver 60 tons of merchandise per day whereas the season's peak demand periods need a daily delivery capability of up to 100 tons.

The distributor is under pressure to fully meet the year-round market demand in order to stay in business. The distributor's management wants to identify and consider more cost-effective options as resorting to adding more trucks and drivers would not be economically feasible.

A business analyst (BA) has spent several days observing and measuring the warehouse activities to understand the situation and to gain insights into possible solutions. The delivery workflow is a four-step process: (1) picking the orders and assembling them on trays, (2) bringing the trays to the loading bay, (3) loading the orders into trucks, and (4) delivering the orders to customers. As the following table illustrates, overall performance depends is dependent on five major resources: (1) the workers who pick the orders and load them into trucks, (2) the tallyers who check the orders, (3) the drivers, (4) the trucks, and (5) eight loading bays (LBs).

If the driver's average throughput is 0.6 tons/hour, how many hours per day would 15 drivers have to work to deliver 100 tons of merchandise?

Options:

A.

12

B.

9

C.

10

D.

11

Question 14

The BA Is finalizing the definition of the requirements architecture by understanding how requirements relate to each other. A key component that must be apparent in all three diagrams is that none of the requirements be linked in different or conflicting ways. What relationship quality criterion does this represent?

Options:

A.

Unambiguous

B.

Correct

C.

Necessary

D.

Defined

Question 15

A business analyst (BA) wants to estimate the potential value delivered by a set of requirements and design options by targeting a small group of stakeholders to understand their perceived value and expectations. The BA is going to organize a discussion during which feedback is collected.

Which technique will be used?

Options:

A.

Focus Group

B.

Brainstorming

C.

Survey

D.

Group interview

Question 16

A national branch of a global company is struggling to improve business processes of its Public and Government Affairs (PGA) department. To work with external stakeholders effectively, PGA employees need to collect, manage, and exchange a vast amount of information. Complex cases involve collaboration of many employees from different departments. The ability to share information and to coordinate corresponding activities is crucial for the company's growth plans. Their current tools and practices do not serve the purpose well. The existing system, which was deployed a couple of years ago, has only a few active users. The majority of PGA employees avoid using it because the system is hard to use and lacks needed functionality. Consequently, available information is mostly unstructured and stored either locally or on a shared network drive. Some of the information exists only in a paper form.

The branch's PGA head, who sponsors the project, wants to implement a configurable solution that two other branches successfully deployed several months ago. Both deployments were done by three solution consultants, who will be available to assist in the project. They will be responsible for tailoring the solution to PGA needs, as well as for training the PGA staff. With their help, the sponsor plans to complete the project in approximately three months.

The solution consultants reside in another country 7 hours ahead of the rest of the project team. They will be available part-time, but are planning two one-week long trips to the PGA central office to conduct initial training and to participate in the final deployment of the system into production. The consultants, in turn, expect a business analyst (BA) to assist in collecting necessary data and defining customization requirements.

The solution consultants have composed a spreadsheet with all requirements that are already implemented in the solution. The requirements in the catalog are organized partially by user tasks and partially by system features. The branch has distinct definitions of PGA user roles and uses a different approach to structuring requirements specifications.

How should the BA organize the customization requirements?

Options:

A.

Devise a structure that best fits the branch's definition of user roles

B.

Explore and apply best practices for specifying this type of requirements

C.

Reuse the structure of the solution consultants' requirements catalog

D.

Use the structure of requirements suggested by the corporate standard

Question 17

A business analyst (BA) is reviewing the performance results from a recent change initiative. One of the results stated, "The planned schedule expected 50% of the project to be done at milestone 6. The schedule performance index (SPI) was .87. Three project team members worked overtime to ensure that the actual schedule would align with the planned schedule."

This is an example of what type of action?

Options:

A.

Engagement

B.

Preventive

C.

Corrective

D.

Improvement

Question 18

A business unit of a transnational manufacturer wants to implement a robust process for addressing integrity- critical equipment deterioration incidents. Timely and complete resolution of such incidents is vital for the business unit’s continuous safe and profitable operation. Treating each incident involves many employees from different departments extensively collaborating and exchanging information. That information is spread across multiple systems having their access limited to particular user groups. With the current manual process, some incidents get forgotten and remain unresolved for years.

The project’s Sponsor is an Equipment Integrity and Reliability Advisor, who moved into this position from

another business unit. That business unit implemented a proprietary application to integrate the information and to assist in tracking and managing the incidents. Having a positive experience with the application, the Sponsor is suggesting to customize it and reuse in the new business unit.

The business unit’s Enterprise Architect (EA), who is responsible for assessing solution options and presenting them to executive decision makers, has a few concerns with adopting the existing application. The application uses point-to-point interfaces with other data sources whereas the business unit’s target architecture relies on a data warehouse-based integration. Moreover, the two business units use different legacy systems, as well as different front-end implementation technologies. Additionally, the existing application is monolingual, while the business unit needs user interfaces and some data to be presented in two languages. With all of this, it may be easier to build a new application from scratch than to customize the existing one. To understand which option is better, the EA asks a business analyst (BA) to define business requirements.

With the team ready to consider design options, they are reviewing the following requirement: "Appropriate stakeholders shall be timely and reliably notified on incident-related events."

What quality criteria does this requirement fail to satisfy?

Options:

A.

Consistent

B.

Complete

C.

Atomic

D.

Understandable

Question 19

An organization has a procedure for receiving requests from its customers: investigating each and then replying with an answer. The general manager asks a business analyst (BA) to identify ways to improve the current practice because it takes too long for the requests to be answered.

Which of the following techniques will the BA use to review the tasks?

Options:

A.

Data Modeling

B.

Business Case

C.

Item Tracking

D.

Process Analysis

Question 20

A popular department store chain wants to make computer upgrades as well as conduct a major remodeling effort to increase revenue to all their 100 stores over the next 2 years. The remodeling will occur in two phases. The two phases are required at each store and can be completed in any order, but each phase must be fully completed before the next phase can begin. Phase 1 will take approximately 32 weeks and will not require a store to be temporarily closed. Phase 2 will take approximately 20 weeks and will require a store to be temporarily closed.

In order to keep inventory level and total revenue for the department store chain at an operational level, 75% of the stores must remain open to the public at all times. Against the board of director's advice, the Chief

Executive Officer (CEO) made a decision to start and complete the top 25 revenue-producing stores in the first year to get those stores remodeled and fully operational.

A business analyst (BA) has been brought in to help with planning the project and gathering requirements. Based on the CEO's executive decision, which risk tolerance attitude is the CEO exhibiting?

Options:

A.

Seeking

B.

Avoidance

C.

Mitigation

D.

Neutrality

Question 21

A non-profit utility company has 900 employees, a majority of whom are hourly employees and must track their time using a paper based process. A few years ago, the Director of Human Resources purchased a software system to eliminate the current paper-based time reporting process. No requirements specific to the utility company were defined prior to the purchase. A team was formed to implement the software During implementation process, the team discovered the software lacked functionality and was not robust enough to support the general ledger requirements The company stopped the effort and incurred a $500,000 USD loss on the cost of the software.

This year, the Director of Finance requested that a team investigate the current paper-based time reporting process and recommend solutions. The Director of Finance feels that the Director of Human Resources must be involved as a critical stakeholder. The Director of Human Resources is still bitter about the last effort because the process stopped'.

Which of the following is included in performing a stakeholder analysis?

Options:

A.

Compare the expertise of the Director of Human Resources to other stakeholders

B.

Recommend excluding the Director of Human Resources as a stakeholder

C.

Develop a risk plan to anticipate negative behavior from the Director of Human Resources

D.

Implement all of the Director of Human Resources suggestions to relieve tension

Question 22

A leading software manufacturing company has appointed a business analyst (BA) to ensure that requirements are managed effectively and efficiently. The BA discovered some missing functionality as well as some implemented functionality which are not supported by requirements.

Which of the following tasks did the BA use to discover the issues?

Options:

A.

Define requirements architecture

B.

Elicit requirements again

C.

Evaluate requirement changes

D.

Trace requirements

Question 23

An organization is trying to streamline its current processes to improve performance and reduce costs. A business analyst (BA) conducted a process improvement workshop and identified the following issues as the top three items to be addressed:

1: There are multiple teams to define systems, functionality, and content, in many instances, multiple teams are defining the same functionalities while other functionalities are not being defined at all. leading to unclear understanding of business requirements.

2: Product specification forms are published each year. A comparison tool is used to evaluate specification differences between yearly releases; but does not adequately identify changes between versions and needs to be improved.

3: Training consists of a new team member shadowing a seasoned team member. There are no written training materials or formal training sources therefore training is inconsistent and not meeting the needs of the organization.

What approach would help the BA to understand the functionality definition issues?

Options:

A.

Business Analysis Communication Plan

B.

Business Analysis Performance Assessment

C.

Risk Register

D.

Requirements Traceability Repository

Question 24

During a prioritization meeting, a business analyst (BA) mentioned that the access management system requirements are not stable. The project manager and a team lead proposed removing the requirements from discussion. A domain subject matter expert (SME) insisted on making that requirement a high priority, because it is really important from their point of view.

What should the BA do?

Options:

A.

Make the requirement a lower priority to minimize unanticipated rework and wasted effort

B.

Set the requirements at a high priority to adhere to the SME's point of view

C.

Remove the requirement from the project

D.

Leave priority unfilled for these requirements

Question 25

A business analyst (BA) has been given a defect during user acceptance testing. After analyzing the defect, the BA determines it is a change in the requirement.

What does the BA need to do to assess the change?

Options:

A.

Close the defect "working as designed"

B.

Evaluate the risk analysis and management information

C.

Perform a root cause analysis

D.

Conduct an impact analysis using traceability

Question 26

Company A is a nation-wide leader in commercial demolition. Having just celebrated its 100th year of operations, the company decided to begin doing work internationally. The current system used for reporting company finances is unable to keep pace with the potential demands of doing work in geographically dispersed locations. Therefore, the company decided to replace its client-based Profit & Loss (P&L) reporting system with a more robust, web-based system. This will ensure transparency across the organization and enable better decision making.

The business analyst (BA) at Company A has recently completed several rounds of elicitation to determine the requirements for the new, web-based system. Over 1250 requirements were elicited. An initial Requirements Traceability Matrix (RTM) has been drafted, and a subset of the RTM can be seen below:

The BA will create a Data Model to meet which requirement?

Options:

A.

Requirement ID F-R0002

B.

Requirement ID FE10001

C.

Requirement ID NFP0002

D.

Requirement ID F-R0003

Question 27

The BA is analyzing the requirements that are represented in the Class Diagram. In addition to the diagram, the BA would like to include a separate document that has the information about the data elements to ensure a common understanding of the classes' attributes. What technique is used to define the data elements?

Options:

A.

Reviews

B.

Data Mining

C.

Glossary

D.

Data Dictionary

Question 28

An organization is trying to streamline its current processes to improve performance and reduce costs. A business analyst (BA) conducted a process improvement workshop and identified the following issues as the top three items to be addressed:

1: There are multiple teams to define systems, functionality, and content, in many instances, multiple teams are defining the same Functionalities while other functionalities are not being defined at all. leading to unclear understanding of business requirements

2: Product specification forms are published each year. A comparison tool is used to evaluate specification differences between yearly releases; but does not adequately identify changes between versions and needs to be improved.

3: Training consists of a new team member shadowing a seasoned team member. There are no written training materials or formal training sources therefore training is inconsistent and not meeting the needs of the organization.

The BA learns that formal training programs are not often devised for teams as small and diverse as this team, but still believes it is a viable solution to the training need. What type of analysis would help the BA gain approval to proceed with creating this type of training program for this team?

Options:

A.

Process

B.

Cost Benefit

C.

Business Capabilities

D.

Decision

Question 29

Company A is a nation-wide leader in commercial demolition. Having just celebrated its 100th year of operations, the company decided to begin doing work internationally. The current system used for reporting company finances is unable to keep pace with the potential demands of doing work in geographically dispersed locations. Therefore, the company decided to replace its client-based Profit & Loss (P&L) reporting system with a more robust, web-based system. This will ensure transparency across the organization and enable better decision making.

The business analyst (BA) at Company A has recently completed several rounds of elicitation to determine the requirements for the new, web-based system. Over 1250 requirements were elicited. An initial Requirements Traceability Matrix (RTM) has been drafted, and a subset of the RTM can be seen below:

While verifying the requirements, the BA notices that Requirement ID NFO0003 does not meet the "unambiguous" or the "testable" characteristics of requirements quality. The BA plans to re-write the requirement.

Which of the following requirements is both unambiguous and testable?

Options:

A.

"The solution shall employ a blue background."

B.

"The solution shall employ a background color blue (HEX #0000FF)."

C.

"The solution shall employ a high-contrast between background and text."

D.

"The solution shall employ a background color that is viewable to a colored-blind user."

Question 30

A business analyst (BA) has just completed a number of elicitation activities and is preparing to review the stated requirements. As part of this, the BA is checking the compliance of the stated requirements with organizational standards for business analysis.

What state is the BA attempting to move the requirements into?

Options:

A.

Validated

B.

Verified

C.

Accepted

D.

Specified

Question 31

Which of the following processes measures the maturity level of the security program?

Options:

A.

Risk analysis

B.

Risk mitigation

C.

Risk assessment

D.

GAP analysis

Question 32

While reviewing a subset of requirements with stakeholders, a business analyst (BA) finds a requirement that does not deliver benefit to any of the stakeholders. After much discussion, the stakeholders decide that the requirement does not align with the solution scope.

What recommendation will the BA make?

Options:

A.

Update the solution design

B.

Re-evaluate the future state

C.

Change the solution scope

D.

Eliminate the requirement

Question 33

The business analyst (BA) is facilitating a requirements workshop with a large group of diverse stakeholders, some of whom are not entirely familiar with the goals and objectives of the project.

The BA must understand the business domain, corporate culture, group dynamics, and expected outputs to adequately communicate the:

Options:

A.

change strategy.

B.

requirements prioritization.

C.

elicitation scope.

D.

enterprise architecture.

Question 34

Which of the following types of elicitation allows each stakeholder to freely discuss their role in a particular process?

Options:

A.

Focus group

B.

Structured interview

C.

Quick Interview

D.

Unstructured interview

Question 35

Which of the following processes is must at the end of each project phase to determine the completeness of the project work and to gain the customer's acceptance to move the project forward?

Options:

A.

Scope verification

B.

Inspection of key results

C.

Quality control

D.

Phase gate review

Question 36

A business analyst (BA) at a regional bank has recently been assigned to assist on a project to expand into new markets. The chief executive officer (CEO) envisions the bank as a national brand and has asked the chief financial officer (CFO) to monitor project progress closely. The project manager (PM) has asked the BAs on the team to recommend an appropriate business analysis approach.

Based on the nature of the project and the industry, which approach should they recommend?

Options:

A.

An unstructured approach utilizing informal team interaction, model-driven documentation standards, and iterative requirements development

B.

An agile approach with frequent team interaction, adaptive documentation standards, and iterative requirements development

C.

A moderate approach utilizing the bank's existing waterfall project lifecycle and documentation deliverables not requiring formal approval

D.

A formal approach with planned team interaction, agreed upon documentation deliverables requiring formal approval, and front-loaded requirements development

Question 37

Which of the following charts is described in the statement below?

"It shows the causes of a certain event. A common use of this diagram is to identify potential factors causing an overall effect. It helps identify causal factors and contributing causes."

Options:

A.

Ishikawa

B.

Flowchart

C.

Process configuration chart

D.

Control chart

Question 38

Which of the following qualitative techniques involves a disciplined analysis of the event sequences that could transform a potential hazard into an accident?

Options:

A.

Failure mode and effects criticality analysis

B.

HAZOP technique

C.

Failure mode and effects analysis

D.

Preliminary Risk Analysis

Question 39

ON NO: 310

A large health care provider has recently purchased and installed a solution that automates some of the activities that coordinate patient recovery activities. A business analyst (BA) is in the process of evaluating this solution and analyzing the performance measures against the value it brings. At this juncture, the BA has uncovered some threats in the solution which could hamper its performance and erode the value it brings.

Which technique will enable the BA to record and handle these on an ongoing basis?

Options:

A.

Risk Analysis and Management

B.

Root Cause Analysis

C.

Solution Performance Analysis

D.

Solution Scope

Question 40

A business analyst (BA) facilitated elicitation activities with subject matter experts and end users using observation, workshops, and interviews.

After comparing the results, how should the BA resolve the variations?

Options:

A.

Identify a few key stakeholders to resolve the conflicts

B.

Set up additional activities to collaboratively resolve the issues

C.

Remove requirements that cause differences

D.

Weight the results from the observation because it is more reliable

Question 41

The business sponsor of a project to automate a high risk, high profile process has expressed concerns that some activities people perform will be missed. The business analyst (BA) has already created a process flow with associated user stories.

Which of the following actions will address the sponsor’s concerns?

Options:

A.

Record the concerns in the risk register

B.

Schedule a formal review with the stakeholders

C.

Demonstrate traceability to the business case

D.

Review the final approved elicitation results

Question 42

Which of the following techniques is used to divide a project into controllable parts?

Options:

A.

Gantt Chart

B.

Pareto Chart

C.

WBS

D.

CPM

Question 43

Which of the following is a visual decomposition of the project scope?

Options:

A.

Budgeted Cost of Work Scheduled (BCWS)

B.

Resource Breakdown Structure (RBS)

C.

product breakdown structure (PBS)

D.

Work Breakdown Structure (WBS)

Question 44

Which of the following represents the duration of activities against a calendar?

Options:

A.

Scatter chart

B.

Gantt chart

C.

Pie chart

D.

Pareto chart

Question 45

Which of the following terms is used to describe a major deliverable or key even in the project used to measure project progress?

Options:

A.

Project life cycle

B.

Phase

C.

Achievement

D.

Milestone

Question 46

In a requirements elicitation effort, the business analyst (BA) needs to define boundaries for business domains, categorize and create a hierarchy of items, and show data sources and their relationships for specific audiences.

Which of the following modeling formats should the BA use?

Options:

A.

Diagrams

B.

Graphics

C.

Matrices

D.

Prototype

Question 47

Which of the following is a conversation between one or more speakers centering on one specific topic?

Options:

A.

Feedback loop

B.

Presentation

C.

Survey

D.

Formal requirements review

Question 48

The performance of the business analysis team has been reviewed by management to determine areas for improvement. The manager would like to help the business analysts (BAs) develop their skills and address the corrective actions.

What is a technique that may help achieve this goal?

Options:

A.

Lessons learned

B.

Team restructure

C.

Weekly meetings

D.

Team building

Question 49

A business analyst (BA) is facilitating a meeting between process owners to capture the business rules for a workflow solution. One of the attendees expresses a strong opinion that the solution will not deliver the expected value.

How will the BA ensure the process owner remains engaged and will support the change?

Options:

A.

Update the requirements

B.

Record the feedback and continue

C.

Review the future state

D.

Change the governance approach

Question 50

Which of the following roles approves the project scope statement, phase gate reviews, solution validations, scope changes, and project success criteria?

Options:

A.

Project manager

B.

Subject matter expert

C.

Solution owner

D.

Stakeholder

Question 51

Which of the following stages of a project defines the number of risks and opportunities, including intense planning and anticipation of risk events?

Options:

A.

Planning

B.

Executing

C.

Initiation

D.

Closing

Question 52

Which of the following chart shows the correlation between project team members and the work they've been assigned to complete?

Options:

A.

Pie chart

B.

Responsibility Assignment Matrix (RAM) chart

C.

Gantt chart

D.

RACI chart

Question 53

Which of the following types of charts shows which resources are needed in the project and allows you to group the resources by project phase or other attributes?

Options:

A.

Pareto chart

B.

Organizational Breakdown Structure

C.

Gantt chart

D.

Resource Breakdown Structure

Question 54

Which of the following are directed conversations for gathering ideas, opinions about a product, service, problem, or opportunity?

Options:

A.

Interviews

B.

Group discussions

C.

Feedback loops

D.

Focus groups

Question 55

Which of the following involves defining the various threats, determining the extent of vulnerabilities, and devising countermeasures against a possible attack?

Options:

A.

Qualitative risk analysis

B.

Risk analysis

C.

Risk assessment

D.

Quantitative risk analysis

Question 56

Which of the following is not a hygiene agent according to Frederick Herzberg theory?

Options:

A.

The chance to excel

B.

Job security

C.

A paycheck

D.

Clean and safe working conditions

Question 57

Which of the following can be used in root cause analysis?

Options:

A.

Pareto chart

B.

Data-flow diagram

C.

Gantt chart

D.

Fishbone diagram

Question 58

Which of the following software development life cycles is a methodology that divides the project into phases, and the project manager focuses on control of time, cost, and scope?

Options:

A.

Spiral

B.

Agile

C.

Waterfall

D.

Incremental

Question 59

A multi-domain project has stakeholders with different technical backgrounds. The presentation prepared by the business analyst (BA) for domain 1 was also used for domain 2 but the presentation was not clear and caused concerns for stakeholders in domain 2.

What can the BA do to alleviate the concerns of the stakeholders in domain 2?

Options:

A.

Create a survey applicable for the stakeholders in domain 2.

B.

Produce an estimation applicable for the stakeholders in domain 2.

C.

Present a model applicable for the stakeholders in domain 2.

D.

Develop a backlog applicable for the stakeholders in domain 2.

Question 60

Which of the following is derived from a schedule model to meet the project execution plan and achieve management approval for use as a baseline?

Options:

A.

Updating

B.

Impacts

C.

Baseline schedule

D.

Dumping

Question 61

You are the business analyst for your organization and have many solutions available to an identified problem. You would like a way to quickly and fairly determine which solution is the best choice for your organization.

Which of the following approaches would allow you to determine the top-rated solutions for your organization?

Options:

A.

Scoring system

B.

Acceptance and evaluation criteria

C.

Vendor assessment

D.

Voting system

Question 62

You are hosting a collection of stakeholders from across the organization to identify the ideas and attitudes about your company's help desk. You want the stakeholders to honestly share their opinions about the help desk service so you can identify problems, solutions, and take actions to improve the service.

What type of requirements elicitation activity is this?

Options:

A.

Stakeholder analysis

B.

Focus groups

C.

Workshop

D.

Root cause analysis

Question 63

Enterprise analysis creates just five outputs.

Which one of the following is an output of the enterprise analysis tasks?

Options:

A.

Assumptions and constraints

B.

Stakeholder concerns

C.

Solution performance assessment

D.

Solution approach

Question 64

Which one of the following is an example of a non-negotiable demand by a stakeholder during the requirements prioritization session?

Options:

A.

All requirements are ranked as high

B.

Communication

C.

All requirements are prioritized by cost-benefits ratio

D.

Cost

Question 65

Gary is the business analyst for his organization. He has realized that he has overlooked a key group of stakeholders during the conduct stakeholder analysis process.

What is the danger in overlooking a key set of stakeholders?

Options:

A.

The newly identified stakeholders will now have to pay for any requirements they want to add to the requirements.

B.

The newly identified stakeholders will need to spend extra time to learn about the project and how it will affect them.

C.

The newly identified stakeholders will be excluded from decisions that affect the deliverables that have already been created in the project.

D.

The newly identified stakeholders may have requirements that require additions to the project or may nullify other requirements already in the project.

Question 66

You are the business analyst for your organization. A customer has approached your organization and is requesting that your company create new software for them that will help them collect customer information.

In regard to enterprise analysis this business needs stems from which one of the following need generation approaches?

Options:

A.

Bottom-up

B.

External drivers

C.

Middle management

D.

Top-down

Question 67

What business analysis process ensures that requirements specifications and models meet the necessary standard of quality to allow them to be used effectively to guide further work?

Options:

A.

Identify constraints and assumptions

B.

Validate requirements

C.

Verify requirements

D.

Specify and model requirements

Question 68

You are the business analyst for your organization. Management has asked that you create a method to store the project requirements including those under development, under review, and the requirements which have been approved.

What is management asking you to create?

Options:

A.

A change management system

B.

A repository

C.

A project scope statement

D.

A requirements register

Question 69

You are the business analyst for your organization. Management wants you to prioritize the identified requirements by the requirements that have the highest likelihood of success.

Why would management want you to prioritize the requirements with this factor even though some of the requirements may be difficult to implement?

Options:

A.

They want a fast return on investment.

B.

They want to show early success in the implementation to the project stakeholders.

C.

They don't understand the requirements.

D.

They want to avoid penalties or fines due to a pending law.

Question 70

You are the business analyst for your organization. On your current project you'll be using the change-driven approach for defining requirements and gathering feedback.

Which of the following statements best describes the change-driven approach?

Options:

A.

The change-driven approach favors defining requirements through experimentation.

B.

The change-driven approach does not define the requirements until after a solution for the problem has been identified.

C.

The change-driven approach favors defining requirements standardized templates.

D.

The change-driven approach favors defining requirements through team interaction.

Question 71

What does the T in SWOT analysis mean?

Options:

A.

Trial

B.

Threats

C.

Test

D.

Time

Question 72

Which stakeholder must approve the business analysis approach to ensure that the business analysis approach is compatible with the other project activities?

Options:

A.

Project sponsor

B.

Project manager

C.

Project customer

D.

Change control board

Question 73

You are the business analyst for your organization and are to conduct stakeholder analysis. Which of the following statements best describes the conduct stakeholder analysis task?

Options:

A.

This task identifies organizations and lines of business that may be affected by a proposed initiative or who share a common business need.

B.

This task identifies stakeholders who may be affected by a proposed initiative or who share a common business need.

C.

This task identifies the organizations that are likely affected by a problem that a project must solve.

D.

This task identifies the people who may be affected by a proposed initiative or who share a common business need.

Question 74

What document defines the business needs, identifies key stakeholders, and describes the positive impact the solution will provide on the key stakeholders?

Options:

A.

Project charter

B.

Project scope statement

C.

Solution scope

D.

Vision statement

Question 75

You are preparing a business case for your organization to determine the justification of the costs of the solution in relation to benefits the solutions will bring the organization. You need four inputs to complete this process.

Which one of the following is not an input that will help you write the business case?

Options:

A.

Feasibility study

B.

Stakeholder concerns

C.

Assumptions and constraints

D.

Business need

Question 76

You are creating the solution scope for a proposed solution in your organization. You need to understand the scope of work that needs to be completed. You elect to identify the solution scope and then break the solution scope into smaller work products or deliverables.

What technique are you using in this instance?

Options:

A.

Interface analysis

B.

Scope modeling

C.

Vision statement creation

D.

Functional decomposition

Question 77

When do change requests generally increase in a project?

Options:

A.

During the project's launch.

B.

Towards the beginning of the project.

C.

During the project scope management processes.

D.

Towards the end of the project.

Question 78

You are the business analyst for your organization and are creating the solution scope definition.

Which of the following should be included in the solution scope definition?

Options:

A.

Business case

B.

Technical dependencies

C.

Elicitation techniques

D.

Organization readiness assessment

Question 79

All of the following stakeholders participate in the prioritization of requirements except for which one?

Options:

A.

Implementation subject matter expert

B.

Project team

C.

Domain subject matter expert

D.

Project manager

Question 80

You are the business analyst for your organization. Gary and Janet, two key stakeholders in the project, are in disagreement over a requirement for the type of software to be installed on the server your solution calls for.

What must happen in this instance before formal approval can be offered?

Options:

A.

The conflict will need to be resolved through research, resolution, or through a third-party mediation.

B.

Gary and Janet will need to determine who has seniority in the company to determine which requirement takes precedence.

C.

The conflict will need to be removed from the solution scope until Gary and Janet come to a solution.

D.

The business analyst will need to make a decision on which requirement is most appropriate.

Question 81

One of the processes within requirements analysis is to prioritize requirements.

As a business analyst why would you ever want to prioritize requirements?

Options:

A.

You may need to determine the cost of each requirement.

B.

You may need to determine the schedule for each requirement.

C.

You may need to determine which requirements are most critical so the analysis and implementation efforts focus on the most critical requirements.

D.

You may need to determine which requirements are most critical so additional risk analysis can be completed on those requirements.

Question 82

You are the business analyst for your organization and are working with Jennifer to conduct stakeholder analysis. You would like to create a RACI chart to help with the roles of the people involved in the stakeholder analysis process. Jennifer is not familiar with this chart and asks what does RACI mean.

Which one of the following best describes the RACI chart in the conduct stakeholder analysis process?

Options:

A.

It's a matrix that uses the Responsible, Accountable, Consult, and Inform tasks as part of the stakeholder analysis process.

B.

It's a role and responsibility chart that identifies when stakeholders are needed in the business analyst duties.

C.

It's a matrix that uses Role, Action, Consult, and Inform as part of the conduct stakeholder analysis process.

D.

It's a rule that the business analyst can use to identify all of the needed stakeholders: roles, actions, communications, and interest.

Question 83

You need to identify assumptions as part of the assessment of capability gaps.

Which of the following is an example of an assumption?

Options:

A.

The project manager believes that her project team members can program in COBOL.

B.

All vendors must have security clearance.

C.

The software must be compatible with the current operating system.

D.

The risk in the project must be quantified.

Question 84

You are the business analyst for a smaller project where there are few requirements. Management would still like you to create a method to trace the few requirements for this project.

What type of matrix would be best in this instance?

Options:

A.

Roles and responsibility matrix

B.

RACI matrix

C.

Coverage matrix

D.

Requirements trace matrix

Question 85

Henry is the business analyst for his organization. Management has created a pre-determined budget of

$450,000 for his solution. Henry has identified the project requirements but now wants to prioritize them based on timeboxing and budgeting. Henry examines the cost of the requirements and begins removing the requirements from the allowed list in order to meet the $450,000 budget.

What timeboxing or budgeting approach is Henry using?

Options:

A.

Parametric

B.

All in

C.

Selective

D.

All out

Question 86

You are the business analyst for your organization and are working with Virginia on the allocation of requirements for a new solution. You have assigned Virginia the task of breaking down the solution scope into smaller components for allocation.

What technique have you asked Virginia to complete in this scenario?

Options:

A.

Decision analysis

B.

Business rules analysis

C.

Process modeling

D.

Functional decomposition

Question 87

You have identified a task in your task list that cannot be completed until the inspector for the project signs off on the initial deliverables.

The inspector's signoff on the initial deliverables is called what?

Options:

A.

Assumption

B.

Dependency

C.

Milestone

D.

Constraint

Question 88

You are the business analyst for your organization and you are completing the manage requirements traceability process. You are tracking the requirements to determine how the requirements are interrelated with one another and with the actual delivery of the project scope.

There are actually three reasons why the business analyst should trace requirements.

Which one of the following is not one of the three reasons why trace requirements is useful?

Options:

A.

Impact analysis

B.

Requirements coverage

C.

Requirements allocation

D.

Quality control

Question 89

What business analysis element tries to identify as many potential options as possible to meet the business objectives and fill identified gaps in capabilities?

Options:

A.

Ranking of approaches

B.

Decision analysis

C.

Documentation of assumptions and constraints

D.

Alternative generation

Question 90

What plan includes the description of the scope of work, the deliverable Work Breakdown Structure, the activity list, and estimates for the business analysis activities?

Options:

A.

Project management plan

B.

Implementation plan

C.

Requirements management plan

D.

Business analysis plan

Question 91

You are the business analyst for your organization and are currently with several key stakeholders as part of the determination of which business analysis approach is most appropriate for the current project.

Which one of the following is not a stakeholder that is considered when completing the business analysis planning and monitoring task to determine a business analysis approach?

Options:

A.

Tester

B.

Project manager

C.

Regulator

D.

Functional management

Question 92

Which of the following reports is generated whenever the project is slipping off the project schedule and includes an of the problem?

Options:

A.

Status report

B.

Schedule variance report

C.

Delay report

D.

Cost variance report

Question 93

You are the business analyst for your organization and are preparing for the conduct elicitation activity. You'll need several stakeholders' roles as you prepare for this activity in your organization.

Which one of the following stakeholders may be responsible to dictate that a specific process or technique be

followed during your requirements elicitation activities?

Options:

A.

Project manager

B.

Regulator

C.

Functional management

D.

Project sponsor

Question 94

Your organization needs to adapt to the change economy, new technologies, and an increase in competition in order to survive. They've asked you to complete a business analysis approach that will help them change their organizational policies in order to achieve their goals and objectives.

What business analysis technique has this organization asked you to complete?

Options:

A.

Focus groups

B.

Business rules analysis

C.

Brainstorming

D.

Root cause analysis

Question 95

You have identified several problems that you need to track as the business analysis duties progress. You want to make certain that the identified activities are resolved.

What document elicitation technique can help in this scenario?

Options:

A.

Brainstorming

B.

Observation

C.

Interviews

D.

Problem tracking

Question 96

What requirements elicitation involves carefully selected stakeholders and subject matter experts for a short, intensive period (usually for one to a few days) to define and document the requirements for a solution?

Options:

A.

Many-to-many interviews

B.

Requirements workshop

C.

Focus group

D.

Prototyping

Question 97

Marcy is the business analyst for her organization. She is completing the business analysis task of defining the business needs. She has the business goals and objectives and the requirements stated documentation.

What must she confirm about the requirements stated documentation before defining the business need based on her analysis?

Options:

A.

The requirements must reflect actual business requirements, not a description of the solutions.

B.

The requirements must contain no or little risks.

C.

The requirements must reflect proposed solutions as part of alternative identification.

D.

The requirements must be compatible with the refinement of the business goals and objectives.

Question 98

Which of the following is the best definition of the business rules analysis?

Options:

A.

To define the people that govern decisions in and organization and that define, constrain, or enable organizational policies.

B.

To define the job functions, roles and responsibilities, and the designation of power among the project stakeholders.

C.

To define the rules that govern decisions in and organization and that define, constrain, or enable organizational policies.

D.

To define the historical information that is available for the business analyst to rely on for his research.

Question 99

You are the business analyst for your organization. Management has asked you to create a plan that will define the proposed structure and schedule for communicating the business analysis activities to the appropriate stakeholders.

What plan does management want you to create?

Options:

A.

Business Analysis Plan

B.

Business Analysis Communications Plan

C.

Communications management plan

D.

Stakeholder Management Plan

Question 100

You are the business analyst for your organization and are preparing to conduct stakeholder analysis. As part of this process you realize that you'll need several inputs.

Which one of the following is NOT an input you'll use for the conduct stakeholder analysis task?

Options:

A.

Enterprise architecture

B.

Enterprise environmental factors

C.

Organizational process assets

D.

Business need

Question 101

Which of the following is mandatory in most software development projects?

Options:

A.

Communication Management plan

B.

Disaster recovery plan

C.

Test plan

D.

Procurement plan

Question 102

Which of the following models demonstrates the attributes, operations, and relationship to entities within the solution?

Options:

A.

Entity Relationship

B.

Data dictionary

C.

Class model

D.

CRUD matrix

Question 103

Which of the following is a narrative description of the work required for the project?

Options:

A.

Contract work breakdown structure (CWBS)

B.

Work breakdown structure (WBS)

C.

Contract statement of work (CSOW)

D.

Statement of work (SOW)

Question 104

Which solution scope technique can help the business analyst understand the scope of the work by breaking down the scope into smaller work products?

Options:

A.

Interface analysis

B.

User stories

C.

Functional decomposition

D.

Scope modeling

Question 105

You are the business analyst for your organization and are leading a presentation about an identified problem. This presentation will help the stakeholders to understand the problem and it will help you when you begin to elicit requirements from the stakeholders.

Which type of learner learns best through the presentation of models?

Options:

A.

Visual learners

B.

Auditory learners

C.

Kinesthetic learners

D.

Communication model learners

Question 106

As part of the requirements analysis a business analyst can use the same tools and techniques to model the current state of an organization.

All of the following are valid reasons why would a business analyst want to create a current state domain model except for which one?

Options:

A.

The current state model can help identify opportunities for improvement.

B.

The current state model can help validate the solution scope with business and technical stakeholders.

C.

The current state model can help the business analyst create Pareto charts for process improvement.

D.

The current state model can help assist stakeholders in understanding the current state

Question 107

Which conduct stakeholder analysis technique is useful for identifying shared characteristics of a stakeholder group?

Options:

A.

Surveys

B.

Scope modeling

C.

Brainstorming

D.

Interviews

Question 108

Yolanda is the web designer for your company and you are the business analyst. You are working with Yolanda on a new website that your company will host. You'd like for her to create a mock-up of the website without spending much time on the actual workings behind the web interface. You'd like for her to show the customer how the website will look, some idea of the functionality of the website, and some basic graphics and colors so the customer can see the direction of the project.

What type of prototype are you asking Yolanda to create?

Options:

A.

Mock-up prototype

B.

Vertical prototype

C.

Storyboard prototype

D.

Horizontal prototype

Question 109

The creative thinking process has three values to determine the effectiveness of the process.

Which one of the following is not a measurement of effective creative thinking?

Options:

A.

Application of new ideas to resolve existing problems

B.

Generation of a pre-determined number of new ideas for a business solution

C.

Willingness of stakeholders to accept new approaches

D.

The successful generation and productive consideration of new ideas

Question 110

You are the business analyst for a large project that will create new software for the entire organization. This new software will affect all of the administrative assistants in the organization schedule meetings, reserve facilities, and share calendars. There are approximately 2,400 administrative assistants in your organization and not all of these people can attend requirements gathering workshops.

What approach can you use to manage and gather requirements from these 2,400 administrative assistants?

Options:

A.

You can meet with a small group of administrative assistants and assume their requirements are reflective of the remaining group of administrative assistants.

B.

You will need to meet with all of the administrative assistants as part requirements elicitation.

C.

You can meet with a small group of administrative assistants that will serve as representatives for the remaining administrative assistants.

D.

You can meet with the administrative assistants' managers.

Question 111

Which of the following phases is the first step towards creating a business continuity plan?

Options:

A.

Business Continuity Plan Development

B.

Scope and Plan Initiation

C.

Business Impact Assessment

D.

Plan Approval and Implementation

Question 112

A business analyst is helping management determine which solution they should choose. As it happens that the organization can only choose one of the two solutions due to time and resource restrictions. Solution A

worths $456,000 to the organization while solution B worths $565,000 to the organization. While solution A costs less, it is less risky and takes less time to complete so management elects to seize Solution A.

What is the opportunity cost?

Options:

A.

$565,000

B.

There is not enough information to know how much the solution will cost the organization.

C.

$109,000

D.

$456,000

Question 113

You are the business analyst for the NHQ Project. You have identified several stakeholders that need different types of information related to the requirements.

Which stakeholder would need detailed technical interface requirements?

Options:

A.

Project manager

B.

Regulators

C.

Testers

D.

Implementation subject matter experts

Question 114

What requirements elicitation technique examines the available information, documentation, records, and history of a solution, organization, or cause to identify relevant information to the current business analysis duties?

Options:

A.

Benchmarking

B.

Dataflow diagrams

C.

Document analysis

D.

Requirements elicitation

Question 115

You are the business analyst for your organization. As part of the requirements prioritization you have given each key stakeholder $10,000 in play money to distribute among the identified requirements. Each stakeholder can assign their play money to any of the requirements, but the requirements will be prioritized based on the value of the play money assigned to each requirement.

What type of requirements prioritization is happening in this scenario?

Options:

A.

Resource leveling

B.

Confirmation management

C.

Utility function

D.

Voting

Question 116

You are the business analyst for your organization. You want to use a requirements elicitation technique to produce a broad set of options for an identified problem. You want the stakeholders to help you identify options, factors that affect the solution, any possible delays in the solution implementation, and ideas for creating a solution.

Which of the following requirements elicitation activities would best satisfy these requirements?

Options:

A.

Benchmarking

B.

Brainstorming

C.

Data flow diagrams

D.

Business rules analysis

Question 117

You are the business analyst for your organization and are working on a solution that will connect several databases to a web application. You are concerned that the databases may not be operable with the software solution a programmer is recommending.

What requirements elicitation technique can help you determine the interoperability of the software, the databases, and the web application?

Options:

A.

Benchmarking

B.

Interviews

C.

Interface analysis

D.

Usage considerations

Question 118

Henry is the business analyst for his organization and is completing the conduct elicitation activity. Part of this activity is to record the results of the requirements elicitation process.

All of the following are acceptable elements for requirements documentation except for which one?

Options:

A.

Text message sent via a secured mobile phone

B.

Written documents describing the outcomes

C.

Visual or audio recordings

D.

Whiteboards

Question 119

Mark is the business analyst for his organization. He is working with the solution development team and he believes that the team does not want to implement a certain portion of the requirements. The team is expressing the difficulty of the requirements and how it will be extremely challenging to complete. When Mark asks about a similar project that the team completed, they insist that this is a different type of requirements though Mark believes that it is not.

What is the solution development team appearing to do to the requirements?

Options:

A.

Change the prioritization of the requirements based on the past project.

B.

Change the prioritization of the requirements based on overstated complexity of the project work.

C.

Get the requirements removed from the project scope.

D.

Have the business analyst report the difficulty of the project work to the project customer.

Question 120

You are the business analyst for your organization and are training Tracy on business analysis duties. You are explaining to Tracy how it's important for a business analyst to generate new ideas to approaching problems, solving problems, and to generate alternative solutions. You stress that it's important for the business analyst to generate new ideas and innovative concepts.

What type of analytical thinking are you describing for Tracy?

Options:

A.

Lateral thinking

B.

Brainstorming

C.

Creative thinking

D.

Decision making

Question 121

A business analyst (BA) is preparing a requirement package for access management system. A state diagram foe entity 'User* has been prepared. The BA wants to check the completeness of requirements by comparing different models. Which diagram should be used with a state diagram to verity that all functions are defined to work with entity "User" for the different roles?

Options:

A.

Sequence diagram

B.

Functional diagram

C.

Use case diagram

D.

Data flow diagram

Question 122

A business analyst (BA) is working on improving solution performance and increasing value. The BA discovers that a set of interfaces and activities do not contribute to the final product either directly or indirectly What should the BA recommend?

Options:

A.

Provide a single solution for stakeholders thus reducing the cost of implementation

B.

Propose an organizational change to automate the work people perform

C.

Remove or minimize interfaces and activities that do not provide value to the final product

D.

Retire the current solution as it is not fulfilling the need for which it was created

Question 123

After having created several prototypes of a new. web-based application, a business analyst (BA) would like to meet with the organization's stakeholders to elicit their perception ideas, and attitudes about the prototypes Which of the following techniques should the SA use?

Options:

A.

Decision Analysis

B.

Prioritization

C.

Brainstorming

D.

focus Groups

Question 124

A business analyst (BA) is compiling a communication plan by reviewing stakeholders and identifying the needs of the stakeholders. The BA organizes the stakeholders based on their needs and decides that all communication Mil be handled through e-mail so that information can be disseminated quickly and easily while maintaining a record. What has the BA missed in the stakeholder analysts?

Options:

A.

Business objectives

B.

Preferences

C.

Retention

D.

Presentation materials

Question 125

A business analyst (BA) on a project is in the process of validating requirements and finds that there is a high degree of uncertainty related 10 one of the assumptions being true. The BA adds the assumption to the risk register and performs a fun risk analysis to handle this situation. What type of strategy is in place if the organization is risk-averse?

Options:

A.

Acceptance

B.

Transfer

C.

Avoidance

D.

Mitigation

Question 126

A business analyst (BA) is assigned to a project which has two main stakeholders: a highly regulated government agency and a less formal private company. To select the business analysis approach, the BA mi! conduct a meeting with representatives from each entity to decide on the level of formally needed for requirements and design specifications. During the meeting, what should the BA’s strategy be?

Options:

A.

Develop consensus on a tailored approach for formality

B.

Use a formal approach to appeal to the government entity's higher authority

C.

Employ the standard business analysis level of formality

D.

Ask the government entity to accept a flexible collaborative approach

Question 127

An insurance company wants to implement a business intelligence solution to consolidate data from various different internal system to provide a better understanding of their customer base.

A business analysis (BA) is engaged to put together a tender (bid) to be sent to various business intelligence providers and implementation partners. Among other information the business analysis requests the following:

* Licensing costs for year 0 based on needing 1 Central processing Unit (CPU) license

* Licensing costs for specific user types such as Report Creators Online Analytical Process (OLAO) user and Power users

* Predicted licensing costs for renewing in Years 1 and 2

* Full implementation costs

After reviewing the received vendor responses the project team shortlists the candidates to 3 and the BA structures the received information as follows:

The Insurance company has a maximum bucket of $310,000 for the entire to implementation and operation over the first three years. Which vendor or vendors meet that criterion?

Options:

A.

Both companies B and C

B.

Company B

C.

Company A

D.

Both companies A and C

Question 128

What kind of analysis must the BA do to determine if one of the systems is better suited to be modified and upgraded?

Options:

A.

Risk Analysis

B.

Stakeholder Analysis

C.

Process Analysis

D.

Decision Analysis

Question 129

Company A has been engaged to provided solution software to Company B as part of a combined service offering to Company C.

The initiative requires a sub project for Companies A and B learn Company Cs statutory requirements, a sub project for Company A to write custom functionality for the solution, and a sub project for Company B to develop infrastructure and support for the solution as well as the main project of implementation and cutover from Company Cs current data processing solution to the service from Company B, How does the business analyst (BA) assign requirements to the various solution components to ensure all objectives are met?

Options:

A.

Described Design Options

B.

Allocate Requirements

C.

Identify Improvement Opportunities

D.

Define Solution Approaches

Question 130

A business analyst (BA) is tasked with developing a business analysis plan and must decide the best approach to use. Which of the following factors would drive the decision towards an adaptive approach?

Options:

A.

Engaging stakeholders presents significant challenges.

B.

The risk of an incorrect implementation is unacceptably high.

C.

Requirements can effectively be defined ahead of implementation.

D.

The organization's tolerance for uncertainty is high.

Question 131

A business analyst (BA) is working on an initiative to decommission a legacy system and has discovered the requirement ‘’Ability to view policies created m the legacy system for a period of 6 months. ’’How should the BA classify the requirement based on the requirements classification schema?

Options:

A.

Functional Requirement

B.

Transition Requirement

C.

Non-Functional Requirement

D.

Business Requirement

Question 132

While reviewing the data feeds on a project the business analyst (BA) realizes there is a feed that contains complex relationships. In order to help understand the data and accurately reflect a set of requirements the BA decides to prioritize the requirements. What modeling format could the BA use?

Options:

A.

User interface

B.

Matrix

C.

Data model

D.

Data dictionary

Question 133

The stakeholder of a new product that is in early adaptive development has requested a change to an approved feature. How should the business analyst (BA) handle this change?

Options:

A.

Change the business analysis approach to predictive

B.

Obtain formal approval through change request process

C.

Include The requirement in the next Iteration

D.

Add the feature to the product backlog for future prioritization

Question 134

A business analyst (BA) finds that the proposed solution has features used by a small group of stakeholders for business scenarios which may occur up to three times a year Out require a high effort to implement. What should the BA recommend in this cast?

Options:

A.

Change the related business process

B.

Remove the requirement

C.

Assign it a lower priority for future release

D.

Deliver as part of the initial release

Question 135

A business analyst (BA) is responsible for analyzing the effectiveness of a railway ticket booting system. The BA prepared a report based on observations of the booking clerk over two days (Monday and Wednesday). According to the information gathered, the booking clerk is underutilized and spends a lot of die time waiting for customers. What should the BA do next?

Options:

A.

Verify the expected value and its perceived performance

B.

Conduct further analysis to protect against false information based on insufficient data

C.

Propose a change in the organizational chart to give the clerk more responsibilities

D.

Benchmark the clerk's performance against other roles and other companies

Question 136

A large insurance company wants to buy a new claims processing system or upgrade one of its two existing system. Each year the claims department is given a $3.5 million budget to spend. Time is of the essence since there are tome regulatory charges that will be coming the following year that will require several features that currently neither one of the two claims System currently support.

There are eight stakeholders involved in this initiative. There are local to where the claim system is managed, while five are located across the country. The business analyst (BA) struggled to get all stakeholders to agree on the desired features but ultimately got agreement on ten identified key features for the new claims system. The BA was able to build a current state and future state process model which included all ten key features.

System a processes 75% of the company's claims. It is 5 years old and the claim processors love it because it is easy to use. However, it must go offline for two hours each day. The code is very module so it does have flexibility to be modified. To upgrade system A to have all ten features it would cost $5 million. System A would be at capacity if it were to process all of the company's claims.

System B process 25% of the company's claims. It is an older mainframe system, but rarely goes offline. It could easily handle double the number of claims that system A processes. However, it has a lot of legacy code and would cost $6 million to upgrade.

Both systems have some of the desired key features. But neither system has all ten. The cost to buy a new system would be $7 million.

Below is the estimated cost for each feature in priority order.

During elicitation the BA must understand the non-functional requirements. What nonfunctional requirement does System B support over System A?

Options:

A.

Usability

B.

Compatibility

C.

Scalability

D.

Compliance

Question 137

A business analyst (BA) finds conflicting requirements gathered from several stakeholders. Aside from interviews what additional activities can the BA use to safeguard against this happening?

Options:

A.

Reviews and workshops

B.

User stories and scope modeling

C.

Brainstorming and estimation

D.

Item tracking and mind mapping

Question 138

Following a recent, successful deployment a business analyst (BA) has noticed that several of the requirements are candidates for reuse in multiple, upcoming change initiatives. Which type of requirement is a potential candidate for re-use?

Options:

A.

Transition requirements

B.

Stakeholder requirements

C.

Business requirements

D.

Non-Functional requirements

Question 139

After the implementation of a new financial solution the business analyst (BA) observes that the performance of a solution does not meet the anticipated benefits detailed in the original business case. What is a technique the BA can use to understand the reason for that?

Options:

A.

Data flow diagram

B.

Fishbone diagram

C.

Business capability analysis

D.

interface analysis

Question 140

A business analyst (BA) has a meeting next week with the project sponsor to ensure that the requirements align with the objective of the project. Prior to the meeting, the BA must ensure that the requirements are:

Options:

A.

parametric, analogous, and decomposed

B.

atomic, feasible and testable

C.

predictive, diagnostic, and descriptive

D.

correct, capable, and strategic

Question 141

The project manager wants to have the requirements analysis phase approved and asks the business analyst (BA) if this is possible The BA wants to ensure that the requirements package

Options:

A.

Solution functional capabilities

B.

Business analysis approach

C.

Solution performance measures

D.

Business analysis information architecture

Question 142

A company is reconfiguring its business processes to improve the quality of its products and lower operational costs. This includes defining metrics that will be used to evaluate the effectiveness of future change strategy. Which of the following techniques achieves this goal?

Options:

A.

Decision modeling

B.

financial analysis

C.

Business case

D.

Balanced storecard

Question 143

A service provider has seen significant erosion of its profit margin so engages an external consultancy firm to assess its business operations and recommend options to improve profitability. What is the first step that the business analyst (BA) will perform as part of this engagement?

Options:

A.

Perform a brainstorming session to determine the desired profit margins for the future state of operations

B.

Organize a requirements elicitation meeting to determine the desired increase in the profit margin

C.

Conduct activities to understand the reasons behind the erosion of profitability in the current state

D.

Hold a strategy session to understand how best to achieve increased profitability

Question 144

The table illustrate the statement of cash flower for a courier company for the last fiscal year:

Due to aggressive market competition the management of the company performed a strategy review and based on their0-findings and the current market conditions, they came up with strategic and tactical changes in order to keep a competitive market position.

In order to strength customer retention strategies through a new competitive advantage, the company is considering implementing a live parcel tracking system. The added value will be that the customers may determine the exact location on of the parcel whether it is in a warehouse, crossing the ocean through an overseas the exact location of th parcel whether it is in a warehouse, crossing the ocean through an overseas the ship, or travelling in a delivery truck at any time. The system tracks the location of the parcel by tracking the vehicle in which it is contained. However, for a group of old delivery trucks, it was noticed that the engine sound and vibration disturbed the tracking signal and caused of management would like to sell these vehicles and replace them with newer ones, the Chief Financial Officer (CFO) was strongly against that approach. The CFO argoad that instead of hanging tracking devices on the trucks body they can have the truck drivers manually send the truck send the truck location from a hand held mobile device every 20 minutes.

The CFO's resistance to replacing the older vehicles represents which type of cost?

Options:

A.

Maintenance

B.

Operating

C.

Opportunity

D.

Sunk

Question 145

A business analyst (BA) is preparing for observation. A passive approach has been selected for establishing performance metrics. What should be identic for the next step?

Options:

A.

Performance measures

B.

Dependencies

C.

Participants

D.

Communication channels

Question 146

While working on a major project to replace the billing mechanism at a bank, a major change in scope is discussed. Which approach does the business analyst (BA) use to help determine the formality of the assessment process to be followed to understand the impacts of the scope change?

Options:

A.

Governance

B.

Information management

C.

Stakeholder engagement

D.

Solution

Question 147

The business analyst (BA) presented a concept model during a requirements walk through to the project sponsor, implementation subject matter expert and operational support start. While the presentation was clear to the project sponsor the other stakeholders were unsure about the impacts to their respective daily tasks. What should the BA include in the next walk through, so that all stakeholders have a better understanding of the requirements?

Options:

A.

A. An information management model to identify requirement gaps

B.

A capability model to illustrate strategic objectives

C.

A governance architecture to contextual^ toe business analysis approach

D.

An appropriate level of abstraction to support differing viewports

Question 148

A busmen analyst (BA) is assigned a new project to improve a delivery process. Which of the following does the BA create as an output of the initial meeting with experts?

Options:

A.

Entity relationship diagram

B.

Elicitation activity plan

C.

Current state flowchart

D.

Information management approach

Question 149

A Business Analyst (BA) is tasked with presenting the requirements for an auto insurance product to domain and implementation subject matter experts (SMEs). What requirements viewpoints should be used by the BA?

Options:

A.

Business Process Model

B.

Organization Model

C.

Logical Data Model

D.

Scope Model

Exam Detail
Vendor: IIBA
Exam Code: CBAP
Last Update: Apr 2, 2025
CBAP Question Answers
Page: 1 / 37
Total 497 questions