CBAP Exam Dumps : Certified Business Analysis Professional

The new success rate of the mortgage closure process can be calculated by subtracting the percentage of total rejects from 100%. The current success rate is 80%, which means the current percentage of total rejects is 20%. If the documentation rejects (10% of the total transactions) are eliminated by the use of documentation checklists, there would be no documentation rejects remaining. This would decrease the percentage of total rejects to (20% - 10%) = 10%. Therefore, the new success rate would be (100% - 10%) = 90%. References: The answer and explanation are derived based on logical reasoning and calculations from the data provided in the question, as well as the following sources:

Process Improvement Steps - Process Improvement Guide - Planview, Web Article, January 2023

7 Types of Process Improvement Methodologies [2023] • Asana, Web Article, January 2023

Certified Business Analysis Professional™ (CBAP®) Specialization, Online Course, December 2023

 A fishbone diagram is a technique that helps identify, explore, and display the possible causes of a specific problem or quality characteristic. It can also be used to analyze the root causes of a problem or a gap between the current and desired states of a solution. By using a fishbone diagram, the BA can understand the reason why the performance of the solution does not meet the expected benefits and identify potential corrective actions. References:

CBAP / CCBA Certified Business Analysis Study Guide, 2nd Edition, Chapter 10: Solution Evaluation, page 393

Business Analysis Body of Knowledge (BABOK ®) Guide, Version 3, Section 10.23: Fishbone Diagrams, page 382-383

A schedule variance report is a report that shows the difference between the planned and actual schedule of a project. It indicates whether the project is ahead of, on, or behind schedule, and by how much. It also identifies the causes of the schedule variance and the corrective actions needed to bring the project back on track. A status report is a report that provides an overview of the current state of the project, including the scope, schedule, cost, quality, risks, issues, and deliverables. A delay report is a report that documents the reasons for a delay in the project, the impact of the delay, and the mitigation strategies to minimize the delay. A cost variance report is a report that shows the difference between the planned and actual cost of a project. It indicates whether the project is under or over budget, and by how much. It also identifies the causes of the cost variance and the corrective actions needed to control the project cost. References: CBAP® Handbook, CBAP® Exam Prep Study Guide, Project Management Institute