CBAP Exam Dumps : Certified Business Analysis Professional

Focus groups are directed conversations for gathering ideas, opinions, and attitudes about a product, service, problem, or opportunity. Focus groups are a type of elicitation technique that involves bringing together a group of selected stakeholders, usually potential or actual users or customers, and facilitating a structured discussion on a specific topic. Focus groups help to explore the needs, expectations, preferences, and perceptions of the stakeholders, as well as to generate new ideas or solutions. Focus groups also help to identify the commonalities and differences among the stakeholders, as well as the risks and opportunities related to the product, service, problem, or opportunity. References: IIBA BABOK Guide v3, section 4.2.4, page 114; CBAP / CCBA Certified Business Analysis Study Guide, chapter 4, page 176; CBAP Exam Questions - Institute i4, question 244.

A capability-centric view is a type of view that analyzes the current state of an organization based on its capabilities, which are the abilities and skills that enable the organization to achieve its goals and objectives. A capability-centric view helps to identify the strengths and weaknesses of the organization, as well as the opportunities and threats in the external environment. By proposing a change that leverages the existing capabilities of the organization, such as manufacturing vending machines, and adapts them to a new market segment, such as mobile device users, the BA used a capability-centric view to analyze the current manufacturer’s state.

The other options are not correct because they do not match the type of view that the BA used. A data-centric view is a type of view that analyzes the current state of an organization based on its data, which are the facts and information that support the organization’s operations and decision-making. A data-centric view helps to identify the sources, quality, and usage of data, as well as the data requirements and gaps. A process-centric view is a type of view that analyzes the current state of an organization based on its processes, which are the activities and tasks that transform inputs into outputs. A process-centric view helps to identify the inputs, outputs, resources, and performance of processes, as well as the process improvements and optimizations. A people-centric view is a type of view that analyzes the current state of an organization based on its people, which are the stakeholders who are involved in or affected by the organization’s activities and outcomes. A people-centric view helps to identify the roles, responsibilities, relationships, and needs of the people, as well as the people management and engagement strategies.

References:

[BABOK Guide v3], Section 6.1: Analyze Current State, p. 158-159

Certified Business Analysis Professional™ (CBAP®) Specialization, Course 3: Business Analysis: Strategy Analysis, Week 1: Strategy Analysis, Video: Current State Analysis

What is Strategic Analysis? 8 Best Strategic Analysis Tools + Examples, Blog Post, July 2023

The BA should not rely on a single source of data or a limited observation period to draw conclusions about the effectiveness of a system. The BA should conduct further analysis to ensure that the data is reliable, valid, and representative of the actual situation. The BA should also consider other factors that may affect the demand for the ticket booking service, such as seasonality, promotions, customer preferences, etc. The BA should use a variety of techniques, such as interviews, surveys, data mining, etc., to gather more information and confirm or refute the initial findings. References:

CBAP® Handbook, page 6, section 4. Review the Exam Blueprint

BABOK® Guide, page 35, section 3.2.2. Data Analysis

CBAP / CCBA Certified Business Analysis Study Guide, page 243, section 7.3.2. Data Analysis Techniques