CBAP Exam Dumps : Certified Business Analysis Professional

 A statement of work (SOW) is a narrative description of the work required for the project. It includes the project objectives, scope, deliverables, schedule, budget, quality standards, and acceptance criteria. It also defines the roles and responsibilities of the project team and the client, and the terms and conditions of the contract. A SOW is a formal document that establishes the agreement between the project provider and the project customer, and that guides the project execution and control12.

The other options are not correct. A. A contract work breakdown structure (CWBS) is a hierarchical decomposition of the contract deliverables into smaller and manageable components. It helps to define the scope, cost, and schedule of the contract, and to monitor and report the contract performance3. B. A work breakdown structure (WBS) is a hierarchical decomposition of the project work into smaller and manageable components. It helps to define the scope, cost, and schedule of the project, and to assign the work packages to the project team4. C. A contract statement of work (CSOW) is a document that describes the work to be performed by a contractor or a vendor under a contract. It is similar to a SOW, but it is more specific and detailed, and it is used for procurement purposes5. References:

What is a Statement of Work (SOW)? - Definition from WhatIs.com

Statement of Work: Definition & Examples - ProjectManager

Contract Work Breakdown Structure (CWBS) - AcqNotes

Work Breakdown Structure (WBS) - Project Management Institute

Contract Statement of Work (CSOW) - AcqNotes

The new success rate of the mortgage closure process can be calculated by subtracting the percentage of total rejects from 100%. The current success rate is 80%, which means the current percentage of total rejects is 20%. If the documentation rejects (10% of the total transactions) are eliminated by the use of documentation checklists, there would be no documentation rejects remaining. This would decrease the percentage of total rejects to (20% - 10%) = 10%. Therefore, the new success rate would be (100% - 10%) = 90%. References: The answer and explanation are derived based on logical reasoning and calculations from the data provided in the question, as well as the following sources:

Process Improvement Steps - Process Improvement Guide - Planview, Web Article, January 2023

7 Types of Process Improvement Methodologies [2023] • Asana, Web Article, January 2023

Certified Business Analysis Professional™ (CBAP®) Specialization, Online Course, December 2023

The approach that would help the BA to understand the functionality definition issues is to use a requirements traceability repository, as this is a technique that helps to track the origin, dependencies, and relationships of the requirements throughout the business analysis process. A requirements traceability repository can help the BA to identify the sources, owners, and stakeholders of the requirements, as well as the changes, impacts, and risks associated with them. By using a requirements traceability repository, the BA can avoid duplication, inconsistency, and ambiguity in the functionality definition, and ensure that the requirements are aligned with the business needs and objectives. References: The answer can be verified from the following sources:

A Guide to the Business Analysis Body of Knowledge® (BABOK® Guide) Version 3, Chapter 6: Requirements Life Cycle Management, p. 209-210; Chapter 10: Requirements Traceability, p. 348-351.

Business Analysis for Practitioners: A Practice Guide, Chapter 4: Requirements Life Cycle Management, p. 99-100,