CBAP Exam Dumps : Certified Business Analysis Professional

The type of analysis that would help the BA gain approval to proceed with creating this type of training program for this team is cost benefit analysis, as this is a technique that helps to compare the expected costs and benefits of a proposed solution or change. Cost benefit analysis can help the BA to demonstrate the value and feasibility of the training program, as well as the potential risks and impacts of not implementing it. By showing the positive return on investment and the alignment with the business objectives and needs, the BA can persuade the decision makers and stakeholders to approve the training program. References: The answer can be verified from the following sources:

A Guide to the Business Analysis Body of Knowledge® (BABOK® Guide) Version 3, Chapter 7: Strategy Analysis, p. 232-233; Chapter 10: Cost Benefit Analysis, p. 352-355.

Business Analysis for Practitioners: A Practice Guide, Chapter 6: Solution Evaluation, p. 159-160.

The BA should review the future state with the process owner who expresses a strong opinion that the solution will not deliver the expected value. This is because the future state describes the desired outcomes, benefits, and capabilities of the solution, and how it will address the business need and stakeholder requirements. By reviewing the future state, the BA can help the process owner to understand the value proposition of the solution, clarify any misunderstandings or assumptions, and address any concerns or objections. This can help to increase the process owner’s engagement and support for the change. Updating the requirements, recording the feedback and continuing, or changing the governance approach are not the best options because they do not address the root cause of the problem and may result in resistance or conflict. References:

CBAP / CCBA Certified Business Analysis Study Guide, 2nd Edition, Chapter 6: Strategy Analysis, page 254

Business Analysis Body of Knowledge (BABOK) Guide, Version 3, Chapter 5: Strategy Analysis, section 5.3: Define Future State, page 99

Business Analysis Professional Resources, IIBA Resource Collection, Business Analysis Body of Knowledge (BABOK) Guide

CBAP / CCBA Certified Business Analysis Study Guide, 2nd Edition, Skillsoft Book, Chapter 6: Strategy Analysis, page 254

 According to Herzberg’s two-factor theory of motivation, there are two sets of factors that influence job satisfaction: hygiene factors and motivators. Hygiene factors are those job factors that are essential for existence of motivation at workplace, but do not lead to positive satisfaction for long-term. They are also called dissatisfiers or maintenance factors, as they are required to avoid dissatisfaction. Hygiene factors include pay, company policies, fringe benefits, physical working conditions, status, interpersonal relations, and job security. Motivators are those factors that yield positive satisfaction and enhance motivation. They are inherent to work and relate to self-growth and self-actualization. Motivators include recognition, sense of achievement, growth, responsibility, and advancement. The chance to excel is a motivator, not a hygiene factor, according to Herzberg’s theory. References: Herzberg’s Two-Factor Theory Of Motivation-Hygiene - Simply Psychology; Herzberg’s Two-Factor Theory of Motivation - Management Study Guide; Two-factor theory - Wikipedia