CBAP Exam Dumps : Certified Business Analysis Professional

A WBS, or Work Breakdown Structure, is a technique that is used to divide a project into controllable parts. It is a hierarchical decomposition of the project scope into smaller and more manageable components, called work packages. Each work package represents a deliverable or an outcome that contributes to the project objectives. A WBS helps to define and organize the project work, estimate the time and cost, assign the roles and responsibilities, and monitor and control the project progress. References:

CBAP / CCBA Certified Business Analysis Study Guide, 2nd Edition, page 47

Business Analysis Professional Resources | IIBA®, under Business Analysis Body of Knowledge (BABOK ®) Guide

Work Breakdown Structure Wbs vs. Project Plan vs. Project Schedule, paragraph 1

 According to the BABOK® Guide, conflicts among stakeholders are inevitable and must be resolved before formal approval of the requirements can be obtained. The business analyst is responsible for facilitating the resolution of conflicts by using various techniques such as problem-solving, negotiation, or escalation. The business analyst should not make the decision for the stakeholders, nor should the decision be based on seniority or deferred until later. References: BABOK® Guide v3, section 4.5.5, page 142; CBAP® Handbook, section 4.4, page 6.

The governance approach defines the roles and responsibilities of the stakeholders involved in the business analysis activities, including who has the authority to make decisions and approve deliverables. In this case, the Director of Human Resources is not the decision maker, but one of the stakeholders who needs to be consulted and informed. The final decision should be made by those who have the decision-making authority as per the governance approach, which may include the sponsor, the Director of Finance, or other senior managers. References:

CBAP / CCBA Certified Business Analysis Study Guide, 2nd Edition, Chapter 2: Business Analysis Planning and Monitoring, page 67

BABOK Guide, Version 3, Section 2.4: Governance, page 29