CBAP Exam Dumps : Certified Business Analysis Professional

 The first step for the BA is to understand the current state of the service provider’s business operations and the root causes of the reduced profit margin. This will help the BA to identify the problems and opportunities for improvement, as well as to establish a baseline for measuring the effectiveness of the proposed solutions. The BA can use various techniques to conduct the current state analysis, such as document analysis, interviews, observation, surveys, and SWOT analysis. The other options are not the first step, as they are either focused on the future state or the solution, without understanding the current situation and the underlying needs. References:

CBAP / CCBA Certified Business Analysis Study Guide, 2nd Edition, Chapter 3: Business Analysis Planning and Monitoring, Section 3.2: Plan Business Analysis Approach, p. 93-94

A Guide to the Business Analysis Body of Knowledge® (BABOK® Guide), Version 3, Chapter 5: Strategy Analysis, Section 5.1: Analyze Current State, p. 106-109

The next step for the BA after selecting a passive approach for establishing performance metrics is to identify the performance measures. Performance measures are the indicators that are used to evaluate the effectiveness and efficiency of a process, a solution, or an outcome. They can be quantitative or qualitative, and they can be based on various criteria, such as time, cost, quality, customer satisfaction, or compliance. The BA should identify the performance measures that are relevant, measurable, achievable, and aligned with the objectives and requirements of the project. The BA should also define the baseline and target values for each performance measure, as well as the data sources and collection methods. References:

CBAP / CCBA Certified Business Analysis Study Guide, 2nd Edition, Chapter 7: Solution Evaluation, Section 7.1: Measure Solution Performance, p. 307-308

A Guide to the Business Analysis Body of Knowledge® (BABOK® Guide), Version 3, Chapter 7: Solution Evaluation, Section 7.1: Measure Solution Performance, p. 267-268

Tracing requirements is a task that involves identifying and documenting the relationships among requirements, stakeholders, solution components, and other artifacts. Tracing requirements can help the BA to discover the issues of missing or unsupported functionality, as it allows the BA to track the origin, allocation, dependencies, and impact of each requirement. By tracing requirements, the BA can ensure that the requirements are aligned with the business need and objectives, and that they are implemented and verified in the solution. The other options are not the tasks that the BA used to discover the issues, as they are more related to the definition, elicitation, or evaluation of the requirements, rather than the tracing of the requirements. References: Task: Trace Requirements, CBAP / CCBA Certified Business Analysis Study Guide, 2nd Edition, BABOK Guide