Newly Released IIBA CBAP Exam PDF

A cause-and-effect diagram, also known as an Ishikawa diagram or a fishbone diagram, is a graphical tool that visualizes the result of a root cause analysis study. It helps to identify, sort, and display the possible causes of a specific problem or quality issue. It can also be used to explore the root causes of a problem or a desired outcome. The diagram looks like the skeleton of a fish, hence the name fishbone diagram. The effect or problem is shown as the fish’s head, and the causes are shown as the bones along the spine. The diagram helps to organize the causes into categories, such as people, processes, equipment, materials, environment, etc. The diagram can be created by brainstorming the causes and grouping them into major categories. The diagram can then be analyzed to identify the most likely or significant causes of the problem or outcome. References:

• Root Cause Analysis: Definition, Examples & Methods | Tableau, under Approaches to Root Cause Analysis
• Root Cause Analysis, Ishikawa Diagrams and the 5 Whys - isixsigma.com, paragraph 1
• Root Cause Analysis - Practical Action, paragraph 1

 Operational assessment is a type of analysis that involves evaluating the current state of the business processes, activities, and performance, and identifying the gaps, issues, and opportunities for improvement. Operational assessment was missed prior to purchasing a solution, because it would have helped to understand the differences and similarities between the Life and Non-Life teams, and to determine the best solution that would meet the needs and expectations of both groups. By skipping the operational assessment, the company bought a solution that did not fit the processes and preferences of the Non-Life team, and resulted in inefficiency and dissatisfaction. Organizational structure, stakeholder impact analysis, or stakeholder location are not the best options for the type of analysis that was missed, because they are either irrelevant, inaccurate, or not the root cause of the problem. References:

• CBAP / CCBA Certified Business Analysis Study Guide, 2nd Edition, Chapter 6: Strategy Analysis, page 248
• Business Analysis Body of Knowledge (BABOK) Guide, Version 3, Chapter 5: Strategy Analysis, section 5.2: Analyze Current State, page 95
• Business Analysis Professional Resources, IIBA Resource Collection, Business Analysis Body of Knowledge (BABOK) Guide
• CBAP / CCBA Certified Business Analysis Study Guide, 2nd Edition, Skillsoft Book, Chapter 6: Strategy Analysis, page 248

Risk analysis is the process of analyzing the areas of a project that are most affected by risk. It involves estimating the probability and impact of each identified risk, as well as assessing the quality and reliability of the available data. Risk analysis helps to prioritize the risks based on their severity and potential effect on the project objectives and deliverables. Risk analysis also helps to identify the root causes and triggers of the risks, as well as the interrelationships and dependencies among the risks. Risk analysis is the second step of risk management, which also includes risk identification, risk response, and risk monitoring and control. References: [IIBA BABOK Guide v3], section 11.2.2, page 387; CBAP / CCBA Certified Business Analysis Study Guide, chapter 5, page 231; CBAP Sample Questions, question 234.

Flowcharting is a technique that can be an effective tool during quality control to help determine how the problem occurred. It is a graphical representation of the steps, decisions, and interactions involved in a process or a system. It shows the sequence, logic, and flow of information and materials from the start to the end of the process or system. Flowcharting can help to identify the sources, causes, and effects of problems, as well as the potential solutions and improvements. Flowcharting can also help to document, communicate, and standardize the process or system, and to ensure its compliance with the quality standards and requirements. References:

• CBAP / CCBA Certified Business Analysis Study Guide, 2nd Edition, page 47
• Business Analysis Professional Resources | IIBA®, under Business Analysis Body of Knowledge (BABOK ®) Guide
• What is Problem Solving? Steps, Process & Techniques | ASQ, under Helpful problem-solving techniques