Helping Hand Questions for 220-1101

The MOST efficient next step the technician should do is to test the output resolution1. The issue of a projector that will not display any images could be related to the output resolution1. If the output resolution is not compatible with the projector, the projector will not display any images1. Calibrating the image, replacing the bulb, or cleaning the fans may not be effective1.

If a projector is not displaying any images despite verifying that the computer output and cable are providing a good video signal, the technician should test the output resolution. The output resolution of the computer may not be compatible with the projector, which can cause the projector to not display any images.

If a user’s PC is very sluggish, the HDD light on the PC is constantly on without blinking, the PC itself is slow receiving input, and it takes a very long time to load the OS, the HDD has no free space is most likely the cause of these issues. When the hard disk drive (HDD) has no free space, the computer may become slow and unresponsive. The technician should check the amount of free space on the HDD and delete any unnecessary files to free up space.

NVMe (Non-Volatile Memory Express) drives are high-speed solid-state drives that utilize the PCIe (Peripheral Component Interconnect Express) interface to connect to the motherboard. Before purchasing an NVMe drive, the user should confirm that the PC has an available M.2 slot for the drive and that the PC has a PCIe interface for the M.2 slot.

SATA (Serial ATA) is an older interface for hard drives and is not compatible with NVMe drives. SAS (Serial Attached SCSI) is a newer interface for hard drives and is typically used for enterprise-level storage systems. SCSI (Small Computer System Interface) is a parallel interface for hard drives that is primarily used in high-end workstations and servers. DRAM (Dynamic Random Access Memory) is a type of memory commonly used in computers, but it is not relevant to the storage of data on a hard drive.

Upgrading all workstations and providing a virtual environment for the legacy software is the best option, as it allows the engineering department to continue using the vital software while also upgrading to the latest version of Windows. This also ensures that the rest of the organization can take advantage of the latest software and security features.