Complete 220-1101 CompTIA Materials

Thunderbolt cables are commonly used to connect Apple laptops to external displays or other devices. While Thunderbolt is available on some Windows and Chromebook devices, it is most commonly associated with Apple products. References:

The quickest way to resolve the issue is to install a Power over Ethernet (PoE) injector to provide power to the IP phone. An unmanaged switch does not provide PoE, so an injector is needed to power the phone.

A router is a device that connects one or more networks, such as a home or small office network, to the internet. It allows multiple devices to share a single internet connection and provides network address translation (NAT) to enable communication between the devices on the local network and the internet. A hub, Ethernet gateway, or wireless access point does not provide this functionality.

A router is the most likely device to be used to connect one or more devices to the internet in a SOHO. A router can provide network address translation (NAT), firewall protection, and other features that are important for securing and managing a network. References: CompTIA A+ Certification Exam Guide, pg. 355

The cause of the issue is likely due to a DNS resolution issue. While the technician can ping the servers by IP address, they cannot ping the UNC path, indicating an issue with the name resolution. This can be resolved by configuring the correct DNS server settings.