Valid SMTP (Mail) server Address

Compatible server OS

Server Port assignments

Avaya WebLM

Set Java environment variable

by utilizing the API calls provided by a third party

by using Desktop Monitor > Learning Console

by manually entering into MS Excel and import back into application

by managing the Tags feature in the application

all the agents that the logged in user has access to

all the agents in the logged in users department

all the agents in the logged in users hierarchy

all the agents reporting to the logged in user