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Avaya Workforce Optimization Select Implementation and Support Exam Questions and Answers

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Question 1

For IP Office/ACCS, which components have to be configured in system management to record calls?

Options:

A.

TAPIAdapter/AvayaAdapter/Recorder

B.

AESAdapter/AvayaAdapter/Recorder

C.

TAPIAdapter/AACCNetAdapter/Recorder

D.

AESAdapter/AvayaAdapter/AACCNetAdapter/Recorder

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Question 2

When an Interaction Summary report is generated with 'My Group' as a Group option, which interactions will be considered?

Options:

A.

all the agents that the logged in user has access to

B.

all the agents in the logged in users department

C.

all the agents in the logged in users hierarchy

D.

all the agents reporting to the logged in user

Question 3

Which three are in the pre-install checklist? (Choose three.)

Options:

A.

Valid SMTP (Mail) server Address

B.

Compatible server OS

C.

Server Port assignments

D.

Avaya WebLM

E.

Set Java environment variable

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