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Avaya 7765X Exam With Confidence Using Practice Dumps

Exam Code:
7765X
Exam Name:
Avaya Workforce Optimization Select Implementation and Support Exam
Certification:
Vendor:
Questions:
66
Last Updated:
Apr 26, 2025
Exam Status:
Stable
Avaya 7765X

7765X: Avaya Other Certification Exam 2025 Study Guide Pdf and Test Engine

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Avaya Workforce Optimization Select Implementation and Support Exam Questions and Answers

Question 1

How can a user access data of employees belonging to a different reporting hierarchies?

Options:

A.

Create and give access to a custom group.

B.

Create a custom group.

C.

Give access to the supervisor group.

D.

Modify the role hierarchy so that all the employees report to the user.

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Question 2

Avaya Workforce Optimization Select is setup to use Pacific Time. An agent is located in the Eastern Time zone and the supervisor is located in Mountain Time zone.

When supervisor views the particular agent interaction, in which time zone will the call start time be showing?

Options:

A.

Mountain Time

B.

Pacific Time

C.

System Time

D.

Eastern Time

Question 3

In which two ways can you tag additional meta-data information with a call that is being handled by Agents, without any third-party integration? (Choose two.)

Options:

A.

by utilizing the API calls provided by a third party

B.

by using Desktop Monitor > Learning Console

C.

by manually entering into MS Excel and import back into application

D.

by managing the Tags feature in the application