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Avaya 6211 Exam With Confidence Using Practice Dumps

Exam Code:
6211
Exam Name:
Avaya Aura Contact Center Multimedia Implementation Exam
Certification:
ACIS - 6209
Vendor:
Avaya
Questions:
60
Last Updated:
Dec 26, 2024
Exam Status:
Stable
Avaya 6211

6211: ACIS - 6209 Exam 2024 Study Guide Pdf and Test Engine

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Avaya Aura Contact Center Multimedia Implementation Exam Questions and Answers

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Question 1

Which Avaya Aura® Contact Center component is the application agents used to handle voice and non-voice contacts?

Options:

A.

Contact Center Multimedia (CCMM

B.

Avaya AgentDesktop (AAD)

C.

Contact Center Manager Server (CCMS)

D.

Contact Center Manager Administration (CCMA)

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Question 2

What is defined for Agent Blending skillsets to decide when agents transition from Outbound to Inbound and whenagents are returned to Outbound activities?

Options:

A.

Route Point

B.

Call Presentation Class

C.

Script

D.

Thresholds

Question 3

A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outboundcampaigns. Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application, provides this functionality?

Options:

A.

the Outbound Campaign Management Tool

B.

the CCMA

C.

the Multimedia Contact Manager

D.

the E-mail Manager

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