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Avaya 6211 Exam With Confidence Using Practice Dumps

Exam Code:
6211
Exam Name:
Avaya Aura Contact Center Multimedia Implementation Exam
Certification:
ACIS - 6209
Vendor:
Avaya
Questions:
60
Last Updated:
Nov 23, 2024
Exam Status:
Stable
Avaya 6211

6211: ACIS - 6209 Exam 2024 Study Guide Pdf and Test Engine

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Avaya Aura Contact Center Multimedia Implementation Exam Questions and Answers

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Question 1

A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outboundcampaigns. Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application, provides this functionality?

Options:

A.

the Outbound Campaign Management Tool

B.

the CCMA

C.

the Multimedia Contact Manager

D.

the E-mail Manager

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Question 2

A Contact Center Supervisor is creating an outbound campaign. Where is the outbound campaign loaded?

Options:

A.

It is loaded on external database.

B.

It is loaded on the Communication Control Toolkit (CCT) database where it creates contacts and presents them to CCMS via Open Queue.

C.

It is loaded on the Contact Center Manager Server (CCMS) database where it creates contacts and presents them to the CCMS via Open Queue.

D.

It is loaded onthe Contact Center Multimedia (CCMM) server database where it creates contacts and presents them to CCMS via Open Queue.

Question 3

When verifying the Communication Control Toolkit (CCT) server was added during installation to the configuration page of the Contact Center Manager Administration (CCMA), which server is associated with the CCT server?

Options:

A.

Contact Center Multimedia (CCMM)

B.

License Manager

C.

Contact Center Manager Administration (CCMA)

D.

Contact Center Manager Server (CCMS)

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