For IP Office/ACCS, which components have to be configured in system management to record calls?
Which three are in the pre-install checklist? (Choose three.)
For a 300 seat installation of Quality Management (QM) edition on a single site, how many servers do you need?
In which two ways can you tag additional meta-data information with a call that is being handled by Agents, without any third-party integration? (Choose two.)
Avaya Workforce Optimization Select is setup to use Pacific Time. An agent is located in the Eastern Time zone and the supervisor is located in Mountain Time zone.
When supervisor views the particular agent interaction, in which time zone will the call start time be showing?
In which three scenarios is Interaction download allowed? (Choose three.)
Which two ways can the Privileges for a set of employees be modified, without disturbing the privileges defined for other employees belonging to the same Role? (Choose two.)
How can a user access data of employees belonging to a different reporting hierarchies?
When an Interaction Summary report is generated with 'My Group' as a Group option, which interactions will be considered?