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Avaya 3313 Exam With Confidence Using Practice Dumps

Exam Code:
3313
Exam Name:
Avaya Aura® Contact Center Maintenance and Troubleshooting Exam
Certification:
ACSS-3300
Vendor:
Avaya
Questions:
63
Last Updated:
Jan 24, 2025
Exam Status:
Stable
Avaya 3313

3313: ACSS-3300 Exam 2024 Study Guide Pdf and Test Engine

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Avaya Aura® Contact Center Maintenance and Troubleshooting Exam Questions and Answers

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Question 1

In a SIP-enabled Avaya Aura® Contact Center (AACC) deployment, a typical incoming call goes through the following sequence of steps:

1. The incoming call arrives at the switch.

2. The switch routes the call to the Contact Center Manager Server (CCMS) based on the routing plan.

What is the next step in the sequence?

Options:

A.

The SIP Gateway Manager suspends the call. No audio path is established until the call is answered by an agent.

B.

The call is redirected to a SIP URI on the Session Manager and an H.323 session is established.

C.

The call is answered by the SIP Gateway Manager and a Real- Time Transport protocol (RTP) session is established.

D.

The CCMS anchors the call on an Avaya Aura®Media server conference port.

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Question 2

On the Contact Center Manager Server (CCMS), by default, where are current SIP messages logged?

Options:

A.

F:\Avaya\ContactCenter\Logs\CCMS\SGM\SipMessages0.log

B.

D:\Avaya\Logs\CCMS\SGM\SipMessages0.log

C.

C:\Avaya\Logs\CCMS\SipMessages0.log

D.

D:\Avaya\Logs\CCMS\CCMS_SGM_SipMessages0.log

Question 3

When viewing the Multimedia Dashboard, the CCMM Contacts by type section displays status counts for which multimedia contact States? (Choose three.)

Options:

A.

New

B.

Abandoned

C.

Oldest

D.

Closed

E.

Waiting

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