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Avaya 7392X Exam With Confidence Using Practice Dumps

Exam Code:
7392X
Exam Name:
Avaya Aura Call Center Elite Implementation Exam
Certification:
ACIS - 7392
Vendor:
Avaya
Questions:
63
Last Updated:
Jan 24, 2025
Exam Status:
Stable
Avaya 7392X

7392X: ACIS - 7392 Exam 2024 Study Guide Pdf and Test Engine

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Avaya Aura Call Center Elite Implementation Exam Questions and Answers

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Question 1

In an Expert Agent Selection (EAS) Call Center, the customer wants queued calls to be answered by the agent that has been available the longest. Skill level is not be taken into account when routing the queued calls to an agent.

To meet this requirement, to which type of call distribution method should the hunt group> be configured?

Options:

A.

Direct Department Calling (DDC)

B.

Uniform Call Distribution Most Idle Agent (UCD-MIA)

C.

Uniform Call Distribution-Least Occupied Agent (UCD-LOA)

D.

Dynamic Agent Selection (DAS)

E.

Expert Agent Distribution-Most Idle Agent (EAD-MIA)

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Question 2

Which form displays the total number of Automatic Call Distribution (ACD) agents that can be logged in simultaneously?

Options:

A.

System-Parameters Security

B.

Special System Parameters

C.

System-Parameters Customer-Options

D.

Feature-Related System Parameters

Question 3

Which property of the SET command makes the command unique when dealing with variables?

Options:

A.

The SET command allows variables to be manipulated using arithmetic and string operators

B.

The SET command allows you to place calls in a particular queue

C.

The SET command allows a group of variables to follow a specific pattern

D.

The SET command reassigns variables to new values during the process of a vector

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