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Avaya 7392X Exam With Confidence Using Practice Dumps

Exam Code:
7392X
Exam Name:
Avaya Aura Call Center Elite Implementation Exam
Certification:
ACIS - 7392
Vendor:
Avaya
Questions:
63
Last Updated:
Dec 22, 2024
Exam Status:
Stable
Avaya 7392X

7392X: ACIS - 7392 Exam 2024 Study Guide Pdf and Test Engine

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Avaya Aura Call Center Elite Implementation Exam Questions and Answers

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Question 1

Which three statements about configuring a Call Center with the Elite offer are true? (Choose three.)

Options:

A.

It is possible to use Vector Directory Number (VDN) skill preferences.

B.

Call Management System (CMS) or IQ must be used as the reporting tool.

C.

It includes Export Agent Selection (EAS) and Business Advocate (BA).

D.

Service Level Maximize (SLM) can be used as a skills-based call distribution type.

E.

SLM can be used as an agent-based call distribution type.

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Question 2

Which two statements describe the benefits of using Expert Agent Selection (EAS)? (Choose two.)

Options:

A.

It improves agent performance as supervisors have the option to have agents handle calls based on either skill level or greatest need.

B.

It provides basic reporting on Vectors, Agents, and Trunk Groups.

C.

It facilitates routing of incoming calls to a Voice Response Unit to facilitate self-service.

D.

It provides options for selecting among available agents with the same skill.

E.

It enables recorded announcements to be played to incoming calls.

Question 3

In an Expert Agent Selection (EAS) Call Center, the customer wants queued calls to be answered by the agent that has been available the longest. Skill level is not be taken into account when routing the queued calls to an agent.

To meet this requirement, to which type of call distribution method should the hunt group> be configured?

Options:

A.

Direct Department Calling (DDC)

B.

Uniform Call Distribution Most Idle Agent (UCD-MIA)

C.

Uniform Call Distribution-Least Occupied Agent (UCD-LOA)

D.

Dynamic Agent Selection (DAS)

E.

Expert Agent Distribution-Most Idle Agent (EAD-MIA)

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