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Avaya 33820X Exam With Confidence Using Practice Dumps

Exam Code:
33820X
Exam Name:
Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam
Certification:
ACDS-3382
Vendor:
Avaya
Questions:
64
Last Updated:
Nov 23, 2024
Exam Status:
Stable
Avaya 33820X

33820X: ACDS-3382 Exam 2024 Study Guide Pdf and Test Engine

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Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam Questions and Answers

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Question 1

Avaya Survey Assist is a multi-purpose application that allows you to easily create automated voice and SMS surveys. It supports full integration into the Avaya Experience Portal (AEP) and Proactive Outreach Manager (POM) for voice and SMS transactions.

Which two are current deployment options for Avaya Survey Assist? (Choose two.)

Options:

A.

Upgradable Single Box

B.

Cluster Mode

C.

Geo-redundancy

D.

Single Box

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Question 2

A customer requires a Call Center feature that will provide the following:

• A routing algorithm to manage agents, call volumes, service levels, and predict call wait time

• As agents become available, select the next contact based on defined business objectives to meet service levels across the enterprise.

To meet these requirements, which Call Center Elite feature would you recommend?

Options:

A.

Advanced Call Vectoring

B.

Business Advocate

C.

Best Service Routing

D.

Expert Agent Selection

Question 3

An Avaya Aura® Call Center Elite customer wants an application solution with the following requirements:

• Synchronizes with a deskphone to share the control of telephony and agent features

• Includes capabilities of integrated video and Instant messaging

• Increases collaboration

• Reduces agent talk time and facilitates first call resolution

To meet these requirements, which two applications would you recommend to be used in conjunction with Call Center Elite? (Choose two.)

Options:

A.

Agent Desktop Displays (ADD)

B.

Avaya one-X® Agent

C.

Agent Map

D.

Avaya Agent for Desktop (AAfD)

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