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Avaya 3312 Exam With Confidence Using Practice Dumps

Exam Code:
3312
Exam Name:
Avaya Aura® Contact Center Administration Exam
Certification:
ACSS-3300
Vendor:
Avaya
Questions:
66
Last Updated:
Dec 22, 2024
Exam Status:
Stable
Avaya 3312

3312: ACSS-3300 Exam 2024 Study Guide Pdf and Test Engine

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Related Avaya Exams

Avaya Aura® Contact Center Administration Exam Questions and Answers

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Question 1

From which area of the Avaya Agent Desktop can you copy the Customer CLID?

Options:

A.

Customer Basic Tab

B.

Customer Intrinsics Tab

C.

Customer Detail Tab

D.

Customer Contact Tab

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Question 2

A customer with an Avaya Aura® Contact Center (AACC) in a SIP environment would like to create a script where the customer is prompted to enter their account number through the dial pad. The script would then play the account number back to the caller for confirmation.

Which block will be required?

Options:

A.

Input

B.

Treatment

C.

IVR

D.

Output

Question 3

When using the GiveIVR block to play prompt and collect digits, how do you configure what the terminating character should be?

Options:

A.

Assign the "#" as a call variable.

B.

Use the Terminating Character (termchar) configuration entry to set the value.

C.

The terminating character is always "#".

D.

Add an extra number to the Number of Digits value.

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