Avaya 7495X Practice Exam Dumps 2025

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Avaya Oceana - Solution Integration Exam Questions and Answers

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Question 1

While working on Email Channel Configurations in Avaya Oceana®, where can you enable the Agent Initiated Email feature for Agents?

Options:

A.

Email > Recipient Address > Edit Mail box > check the Agent Initiated Email check box

B.

Email > Rule Groups > Edit Default Rule > check the Agent Initiated Email check box

C.

Email > System Rules > Edit Default Rule > check the Agent Initiated Email check box

D.

Email > Sender Groups > Edit Mail box> check the Agent Initiated Email check box

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Question 2

Which two options are available to customers for integrating Social Channel with their social media platforms with Avaya Oceana®? (Choose two.)

Options:

A.

Google Cloud

B.

AVA

C.

DevConnect AP

D.

Microsoft Azure

E.

Digital Ocean

Question 3

Using the customer history widget, Avaya Oceana® Agents can search customer history to find information about previous multimedia interactions with the customer.

Which component holds multimedia customer history information?

Options:

A.

Omnichannel Datastore

B.

Avaya Aura® Session Manager

C.

External Data Mart

D.

Avaya Control Manager

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