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CompTIA A+ Certification Exam: Core 1 Questions and Answers

Question 1

Which of the following handles touch-screen operation on a mobile device?

Options:

A.

Stylus

B.

Liquid crystal display

C.

Processor

D.

Digitizer

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Question 2

A company uses legacy accounting software, and no replacement is available. Which of the following virtualization solutions will the company MOST likely select?

Options:

A.

Network

B.

Storage

C.

Desktop

D.

Sandbox

Question 3

Which of the following connectors can be plugged into a Thunderbolt 3 port on a laptop?

Options:

A.

miniUSB

B.

microUS3

C.

USB-A

D.

USB-C

Question 4

A user wants RAID to be configured on a desktop to allow the fastest speed and maximum storage capacity. Which of the following RAID types should a technician configure to accommodate this request?

Options:

A.

0

B.

1

C.

5

D.

10

Question 5

A technician is configuring a desktop computer, and the hard drive must be encrypted. Which of the following will the technician need to verify is enabled to complete this configuration?

Options:

A.

ATX

B.

NIC

C.

TPM

D.

ARM

Question 6

Which of the following frequency bands do 802.11b and 802.11g operate in?

Options:

A.

1GHz

B.

2.4GHz

C.

5GHz

D.

6GHz

Question 7

A service technician replaced the gateway, and a user is now unable to access the SOHO wireless network. Which of the following steps should the technician take to resolve the issue?

Options:

A.

Assess the network cables for damage.

B.

Disable Bluetooth connections.

C.

Update the firmware.

D.

Check if the password and SSID are correct

Question 8

A technician is troubleshooting a classroom projector that shuts down after fifteen minutes of use. Which of the following should the technician do to resolve the issue?

Options:

A.

Replace the video input cable.

B.

Change the bulb.

C.

Clean the air filter.

D.

Swap the power cord.

Question 9

A technician is troubleshooting a laptop that is unable to browse the internet when connected to the company’s wireless network. The technician has verified network connectivity is functional when using an Ethernet cable. Which of the following should the technician use to check if the laptop's wireless NIC is functional?

Options:

A.

Hotspot

B.

Near-field communication

C.

Ethernet tap

D.

Spectrum analyzer

Question 10

A business purchased a new multifunction printer that will be used to photocopy documents with hundreds of pages. A technician is configuring the printer. Which of the following features should the technician ensure is set up?

Options:

A.

SMB

B.

PCL

C.

ADF

D.

SSH

Question 11

A technician needs to increase the available RAM on a virtual workstation. Which of the following should the technician do?

Options:

A.

Increase the ECC memory timings in the BIOS.

B.

Upgrade to the latest DDR5 modules.

C.

Clear the temporary files on the workstation’s boot drive.

D.

Use a hypervisor to adjust the resource allocation.

Question 12

An insurance company wants to implement cloud computing and would like a cloud solution in which the infrastructure is shared with businesses in the same industry. Which of the following cloud models BEST addresses the company's need?

Options:

A.

Community

B.

Private

C.

Public

D.

Hybrid

Question 13

A technician is upgrading a computer OS from Windows 7 to Windows 10. During the OS installation, the system is not able to find the hard drive. Which of the following can the technician do to MOST likely fix the issue?

Options:

A.

Change the partition to MBR

B.

Load the HDD drivers using a flash drive.

C.

Upgrade the RAM modules.

D.

Replace the hard drive.

Question 14

A technician needs to install RAM into a rackmount server that will be used as a VM host. Which of the following would be BEST to install?

Options:

A.

SODIMM

B.

VRAM

C.

DDR4

D.

ECC

Question 15

A natural disaster occurred, and the storage system for the development team is unrecoverable. The technician is preparing replacement storage arrays that include a hypervisor with the capacity to support several virtual machines. Two separate bays are available, and both should be utilized.

Requirements for the primary array include the following:

• No need to be scalable

• Very fast on reads

• Fault tolerance of one drive

• Ability to function with only one drive

• Easily recoverable data

• High redundancy

• Minimum number of drives

Requirements for the secondary array include the following:

• Fault tolerance of one drive

• Total space of 600G3

• Best write performance

• Minimum number of drives

Instructions:

Drag and Drop the appropriate Hard Drives. Then Open each array to complete the configuration.

Options:

Question 16

Following a scheduled power outage, users report they cannot access the local intranet. A technician is able to ping the IP address of the server that is hosting the website. Which of the following serves is MOST likely offline?

Options:

A.

Web

B.

DNS

C.

File

D.

DHCP

Question 17

Which of the following describes the BEST use case for a client-side hypervisor?

Options:

A.

By For a software developer who is required to test an application in many environments

B.

When the data center environment is out of resources for a new server

C.

As a cost-saving measure to allow multiple users on one computer

D.

To provide a backup to cloud-based solutions during internet failures

Question 18

A customer built a computer for gaming, sourcing individual components and then assembling the system. The OS starts up, but within a few minutes the machine locks up. The customer brought the computer to a technician to diagnose the issue.

Options:

Question 19

A tier one technician has spent the past thirty minutes troubleshooting an Issue With an end user's network connection After a solution was implemented, the end user rebooted the system, tested the Issue, and confirmed the Issue was resolved. Which of the following should the technician do NEXT?

Options:

A.

Document the findings, actions, and solution in the company knowledge base

B.

Advise the user to try the solution before contacting the help desk if the Issue happens again

C.

Establish a theory of probable cause

D.

Escalate the Issue to the tier two support team for resolution.

Question 20

A user's desktop computer slows down after a few minutes of use, and the fans alternate between silent and very loud. Which of the following is MOST likely failing, therefore causing these symptoms?

Options:

A.

CPU fan

B.

Memory

C.

Power supply

D.

Hard drive

Question 21

A desktop support technician is building a new desktop that features the fastest internal storage. Which of the following BEST suits this request1?

Options:

A.

SATASSD

B.

SATA HDD

C.

M2PCIeNVMeSSD

D.

PCIe SATA HDD

Question 22

Which of the following is an unsecure remote access protocol?

Options:

A.

SSH

B.

HTTPS

C.

SFTP

D.

Telnet

Question 23

Which of the following components houses the MX record?

Options:

A.

DNS

B.

VLAN

C.

DHCP

D.

SMTP

Question 24

A help desk technician receives a ticket stating a printer has jammed several times today. The technician removes the jammed paper and notices the paper supply is low and the paper in the

tray is wrinkled. Which of the following MOST likely caused the paper jams?

Options:

A.

High latency

B.

Page orientation

C.

Driver mismatch

D.

Multipage misfeed

Question 25

A printer technician receives a support request for a laser printer that sometimes cuts off the bottom of the print job. During troubleshooting the technician notices that affected jobs are set for 8.5in x 14in (216mm x 356mm) paper and only print from a particular paper tray. Which of the following actions should the technician perform NEXT?

Options:

A.

Verify that the printing trays are correctly set.

B.

Swap printer trays until the print jobs complete as expected.

C.

Replace the tray rollers to ensure proper alignment.

D.

Reset the default to use 8.5in x 11in (216mm x 279mm) paper

Question 26

A help desk technician plugged in a user's new computer to a network port After a few minutes the computer showed an APIPA address. Which of the following is the MOST likely reason this happened?

Options:

A.

The WLAN is disabling the NIC card.

B.

The network cable is not attached.

C.

The PC is unable to contact a DHCP server

D.

The DHCP server is using addresses in the range of 169.254.254.1.

Question 27

A user’s Windows computer started running slowly after the installation of a CAD program. The computer has intermittent timeouts and often has to be rebooted to restore functionally. The computer seems to work correctly if the application is not running. Which of the following should the technician do NEXT to help troubleshoot the issue? (Select TWO).

Options:

A.

Replace the video card.

B.

Research the requirements of the application.

C.

Install a new case fun.

D.

Run chkdsk on the HDD.

E.

Check the Event Viewer logs.

F.

Reinstall the application.

Question 28

Which of the following cables should be used to terminate ST connectors on each end?

Options:

A.

Optical fiber

B.

Coaxial

C.

Shielded twisted pair

D.

HDMI

Question 29

Every time a user sends a print job, the user must walk over to the printer and press OK before the job will print. The same issue is occurring for multiple users. Which of the following is the MOST likely cause of the issue?

Options:

A.

The wrong network printer queue is being used.

B.

The network printer is on the wrong VLAN.

C.

A The default paper type has been changed.

D.

The print server has outdated print drivers.

Question 30

An IT technician is inspecting the internal components of a desktop computer to assess a suspected power issue with the motherboard. Which of the following connectors should the IT technician inspect further?

Options:

A.

RJ45

B.

Straight tip

C.

DB9

D.

Molex

Question 31

An administrator chose a shared-tenant model for a cloud deployment. Which of the following is the MOST likely reason the administrator chose this model?

Options:

A.

Cost savings

B.

Highly available

C.

Dedicated hardware

D.

Increased security

Question 32

A user reports that a printer is leaving streaks on printed pages. The paper type and the toner have been replaced. Which of the following should the technician check NEXT to resolve the issue?

Options:

A.

System board

B.

Paper tray

C.

Memory

D.

Fuser

Question 33

Which of the following network options would work BEST to ensure a client-side virtual machine cannot access the rest of the network?

Options:

A.

NAT mode

B.

Bridge mode

C.

Direct mode

D.

Host-only mode

Question 34

A user's track pad has stopped working. Which of the following should the user do to resolve the track pad's functionality?

Options:

A.

Reinstall the mouse drivers

B.

Use the Function key.

C.

Calibrate the digitizer

D.

Configure the mouse settings.

Question 35

A technician is working with a user to set up scanning. The user requires the scans to be viewable on the network for the entire department. Which of the following settings on the MFP should the technician edit to BEST address the user's request?

Options:

A.

Scan to email

B.

Server message block

C.

Secured prints

D.

Web services

E.

Printer share

Question 36

Which of the following virtualization technologies allows Linux and Windows operating system to run concurrently?

Options:

A.

Test environment

B.

Sandbox

C.

Legacy OS

D.

Cross-platform

Question 37

Which of the following network devices operates as a bridge function?

Options:

A.

Hub

B.

Wireless access point

C.

Transceiver

D.

Media converter

Question 38

New memory modules were installed in several Windows desktops but some users are still reporting performance issues. Upon investigation, a systems administrator notices the desktop has not recognized the new memory modules. Which of the following should the systems administrator perform to help resolve this issue?

Options:

A.

Configure appropriate settings within the BIOS

B.

Replace the RAM

C.

Modify the boot. ini file.

D.

Install the required drivers through the Control Panel

Question 39

A technician is on site troubleshooting a customer's laptop. The technician needs to download a software update but the company's proxy is blocking updates. Which of the following would be the MOST appropriate action for the technician to take to get the update?

Options:

A.

Connect to a hotspot

B.

Request a traffic exemption.

C.

Change the DNS address to 1.1.1.1

D.

Update the Group Policy settings

Question 40

A field technician for an airport receives a support ticket that states customers are having issues viewing a screen that displays information about departing flights. While checking the case history, the technician sees that all flight information screens were recently moved when the terminal gates were remodeled. Which of the following actions should the technician perform after verifying the screen has power?

Options:

A.

Ensure the input connections to the screen are secure.

B.

Swap cables with a screen that works.

C.

Check to see if the device outputting the data is turned on.

D.

Determine if the screen is compatible with the output device.

Question 41

A laptop does not have any audio output from the built-in speakers. The Windows Device Manager shows a down arrow for the audio device. Which of the following will correct this audio issue?

Options:

A.

Replacing the speakers

B.

Increasing the volume

C.

Enabling the audio device

D.

Updating the driver

Question 42

The motherboard on a user's company laptop was recently replaced Now the user is unable to log in using the fingerprint reader The fingerprint reader is working but it does not recognize the user's fingerprint Which of the following should a technician perform FIRST to fix the issue?

Options:

A.

Restore the system to a previous recovery point

B.

Reinstall the fingerprint software

C.

Access the BIOS and clear the TPM

D.

Update the drivers and the fingerprint software

E.

Flash the newest BIOS firmware that is available

Question 43

A user’s laptop is experiencing severe slowdowns when operating process-intensive tasks. Which of the following memory upgrades is compatible with a laptop?

Options:

A.

DIMM

B.

ECC RAM

C.

Virtual RAM

D.

SODIMM

Question 44

A user acquired a new workstation and is attempting to open multiple targe Excel files simultaneously. The user is not experiencing the expected performance when executing such large requests. Which of the following should a technician do FIRST?

Options:

A.

Increase the swap partition.

B.

Upgrade the CPU in the workstation.

C.

Upgrade the power supply in the workstation.

D.

Upgrade the RAM in the workstation.

Question 45

A technician is upgrading a legacy wireless router for a home user. After installing the new router and configuring the SSID to be the same, none of the devices will connect to the network. Which of the following should the technician check NEXT?

Options:

A.

OHCP pool configuration

B.

MAC filtering list

C.

Wireless protocol settings

D.

ONS servers

Question 46

A technician is receiving reports that the entire office sporadically loses network connectivity throughout the day. The technician determines the root cause to be EMI. Which of the following cable mediums would be the MOST cost effective without sacrificing system performance?

Options:

A.

Coaxial

B.

Shielded Cat 6

C.

Plenum Cat 5e

D.

Multimode fiber

Question 47

Upon booting a workstation, a technician hears a distinct clicking sound after power is applied to the motherboard. Which of the following would MOST likely be the cause?

Options:

A.

RAID

B.

SSD

C.

S.M.A.R.T

D.

HDD

Question 48

A remote user called the help desk to report a notification indicating there is limited or no connectivity. The user can access local file folders and other local machines but none of the organization's servers or network items. Web pages do not appear to function either. Which of the following is the MOST likely cause of the issue?

Options:

A.

The user's internet connection is down.

B.

The user's domain account is locked out.

C.

The user's switch has stopped working.

D.

The user's IP address needs to be renewed.

Question 49

Client-side virtualization guest machines have security requirements similar to physical machines, but they also need to ensure separation from other guest machines. Which of the following BEST describes this client-side guest security requirement?

Options:

A.

Isolation

B.

Authentication

C.

Hardening

D.

Authorization

Question 50

A customer reports that a computer is never able to reach more than a 100Mbps transfer data rate, even when using a Gigabit LAN card. While troubleshooting, the technician notices the network cable needs to be replaced. Which of the following cable categories is limiting the transfer speed?

Options:

A.

Cat 5

B.

Cat 5e

C.

Cat 6

D.

Cat 6a

Question 51

A technician needs to recommend an internet connection for a customer who travels around the world and wants to have connectivity while visiting remote camping locations. Some of the locations the customer visits have limited or unreliable cellular service. Which of the following connection types should the technician recommend?

Options:

A.

Satellite

B.

DSL

C.

Fiber

D.

Hotspot

Question 52

A technician is receiving reports that the entire office sporadically loses network connectivity throughout the day. The technician determines the root cause to be EMI. Which of the cable mediums would be the MOST cost effective without sacrificing system performance?

Options:

A.

Coaxial

B.

Shielded Cat 6

C.

Plenum Cat 5e

D.

Multimode fiber

Question 53

A user brings an older laptop to the help desk and reports issues with the keyboard. Upon inspection, the technician does not see any external damage but notices that many keystrokes da not register in a word processor. The laptop works fine when the technician tests it with an external keyboard. Which of the following actions would MOST likely resolve the issue?

Options:

A.

Disable the sticky keys feature.

B.

Clean the keyboard.

C.

Reset the BIOS settings to default.

D.

Charge the laptop.

Question 54

A laptop PC user is reporting issues with the hard drive. A filesystem check shows that all files are accessible and the filesystem is clean. After the check, the PC still issues a hard drive error message. Which of the following is the MOST likely cause of the error?

Options:

A.

S.M.A.R.T failure

B.

IOPS failure

C.

DIMM failure

D.

RAID failure

Question 55

A technician unboxed a new computer, plugged it in to a UPS. and connected the requested peripherals. The computer lights and fans turn on, but the technician hears three loud, consecutive beeps during boot. Which of the following actions will remediate the issue?

Options:

A.

Replacing the power supply

B.

Replacing the UPS

C.

Changing the CMOS battery

D.

Reseating the RAM

Question 56

A company has a dot matrix printer that uses carbon paper. The company reports that the first page is printing too light, although the following pages are still legible. Which of the following MOST likely needs to be fixed?

Options:

A.

The print drum is worn and loose causing the printing to be light in places

B.

The ribbon is low on ink or missing and must be replaced to get proper output

C.

The heating element has failed, and a new one needs to be installed for proper transfer

D.

The wrong type of filement is loaded, preventing it from sticking correctly

E.

The fuser assembly is not calibrated properly, causing it to impact the paper too hard

Question 57

A customer reports that access to the network fileshare has become much slower than usual, but local applications do not seem to have trouble. The technician checks the download bandwidth and finds no issues. Which of the following should the technician check NEXT?

Options:

A.

Level of network utilization

B.

Customer use of two-factor authentication

C.

Amount of local drive space

D.

RAID array drive health

Question 58

An online retailer would like to add capacity to support increased sales. Additional servers have been installed. Which of the following should be used to ensure each new server is being properly utilized?

Options:

A.

Virtualization

B.

Clustering

C.

Load balancer

D.

Round-robin DNS

Question 59

A user reports that a PC occasionally falls to boot. The user reboots the PC. but the performance is degrading. The technician hears a strange, repetitive, ticking noise coming from the PC. Which of the following should the technician do FIRST?

Options:

A.

Try to extract data.

B.

Reseat the RAM modules.

C.

Inspect the fan.

D.

Check the CD tray.

Question 60

Which of the following describes metered utilization of cloud resources?

Options:

A.

Resources provisioned instantly

B.

Payments made only for resources that are used

C.

Resources pooled to increase computing power

D.

Implementation of rapid elasticity

Question 61

Which of the following utilizes TCP ports 20/21 and transfers data in cleartext?

Options:

A.

SNMP

B.

SSH

C.

FTP

D.

Telnet

Question 62

A laptop has been returned for a screen repair. The owner insists the screen is broken, but occasionally a faded image is able to be seen in very bright settings on the desktop. Which of the following steps should the repair technician take FIRST?

Options:

A.

Replace the graphics card.

B.

Replace the screen, as the customer insists.

C.

Recommend the usage of an external display instead.

D.

Ensure the backlight is functioning as expected.

Question 63

Recently, an organization received a number of spam emails that passed through the spam gateway. The emails contained generally the same information, but the sending domains were different. Which of the following solutions would BEST help mitigate the issue?

Options:

A.

Updating the keyword filtering

B.

Editing the sender policy framework

C.

Contacting the gateway vendor

D.

Verifying DMARC is enabled

Question 64

A technician is monitoring all outbound traffic in a SOHO. Which of the following is the MOST cost-effective solution to monitor the traffic?

Options:

A.

Spectrum analyzer

B.

Network tap

C.

Lookback plug

D.

Toner probe

Question 65

A user reports that printed receipts have black smudges over the entire image. The text is still present but is very dark and sometimes illegible. Which of the following are the MOST likely cause and solution for the printer issue?

Options:

A.

The ribbon is jammed and is rubbing on the paper. Clear the bad ribbon and feed it through properly.

B.

The printhead is too hot. Adjust the temperature down and retry printing.

C.

The printer is loaded with the wrong type of paper. Replace the receipt paper with carbon paper.

D.

The blue ink cartridge was loaded with black ink. Put in the correct ink and clean the printhead.

Question 66

A technician installed new firmware on the company's laser printers and has since been receiving multiple calls that information is garbled and looks like code. Only printers with the new firmware are having this issue. Which of the following steps should the technician complete NEXT?

Options:

A.

Change the language settings on the printers

B.

Reboot all the machines having the issues

C.

Reboot all the printers.

D.

Install an updated printer driver on the print server

Question 67

In which of the following places is a laptop's wireless antenna MOST likely located?

Options:

A.

Near the network interface card

B.

Underneath the battery

C.

Integrated into the motherboard

D.

In the bezel of the lid

Question 68

A technician goes to a classroom to troubleshoot a projector that occasionally powers off. The technician recreates the issue and notices the projector will not power back on until approximately 15 minutes have passed. After 15 minutes of being powered on. the projector shuts off again. Which of the following should the technician perform NEXT to resolve the issue?

Options:

A.

Clean the filter.

B.

Adjust the standby timeout.

C.

Check the power cable connection.

D.

Replace the bulb.

Question 69

A user's computer is not receiving a network connection. The technician confirms that the connection seems to be down and looks for the user's port on the patch panel. The port and patch panel are not labeled. Which of the following network tools should the technician use to identify the port?

Options:

A.

Network tap

B.

Punchdown tool

C.

Toner probe

D.

Crimper

Question 70

A user reboots a machine. On rebooting, the user hears one beep, and then an error message is displayed. Which of the following are MOST likely causing this issue? (Select TWO).

Options:

A.

RAM module

B.

Graphics card

C.

CPU

D.

Boot order

E.

USB flash drive

F.

Power supply

Question 71

A Wi-Fi mesh network has been optimized to eliminate poor coverage areas, yet users still experience decreased bandwidth and connectivity issues. Which of the following actions should the technician take NEXT?

Options:

A.

Relocate any large, dense, solid, and metal objects, such as mirrors and file cabinets, in the mesh network coverage area to the perimeter so that wireless reflections, absorptions, and occlusions are minimized.

B.

Use a Wi-Fi analyzer to determine whether the channel in use is overcrowded and to identify which channel the mesh network should use for best performance.

C.

Use the signal strength indicator on a mobile device to roam the coverage area and generate a heat map to isolate zones with weak signals.

D.

Turn off broadcasting of the SSID on the mesh network so that other networks cannot see it.

Question 72

A technician replaced a motherboard on a server, and now the 64-bit hypervisor is not loading correctly. Which of the following needs to be enabled for the hypervisor to run?

Options:

A.

Hardware prefetcher

B.

Hyperthreading

C.

vPro

D.

VT-d

Question 73

While using a popular videoconferencing program, the user selects a webcam, but the software is unable to open the webcam. The webcam was working the previous day. Which of the following should be done to address this issue?

Options:

A.

Close other video software and retry.

B.

Adjust the conference software to a compatible resolution.

C.

Switch the video from the webcam to "conference" mode.

D.

Reseat or replace the webcam.

Question 74

Which of the following components enables the input on a mobile device's touch screen?

Options:

A.

OLED

B.

Digitizer

C.

Inverter

D.

CMOS sensor

Question 75

A laptop's external webcam software is running, but it shows no image or video. Which of the following should a technician perform FIRST?

Options:

A.

Research new webcam firmware.

B.

Restart the computer and run system diagnostics.

C.

Reseat the webcam.

D.

Reinstall the webcam software and drivers.

Question 76

Which of the following would an administrator use to migrate virtual machines from on premises to the cloud?

Options:

A.

laaS

B.

SaaS

C.

DBaaS

D.

DRaaS

Question 77

An IT manager discovered that hundreds of pages of printed materials are being recycled each day because the materials are left on the printer tray instead of being picked up by users. Which of the following would BEST prevent this waste?

Options:

A.

Send friendly reminders to not print unnecessarily.

B.

Enable duplex printing to reduce paper utilization.

C.

Bill each department for the excess material cost.

D.

Require a code or badge before releasing a print job.

Question 78

While implementing a non-carrier-grade wireless backhaul, a technician notices the current channel selection is extremely polluted with various RF signals. Upon performing a spectral analysis, the technician discovers a channel containing almost no RF pollution. Unfortunately, the technician is unable to select that channel. Which of the following is the MOST likely reason for this issue?

Options:

A.

The channel is reserved for licensed band use.

B.

The channel selection is defective; contact the manufacturer.

C.

The channel must be unlocked by the vendor.

D.

The device requires a firmware update to unlock the channel.

Question 79

A technician installed a Cat 5 UTP cable approximately 275ft (84m) from a network switch in an office to a workstation located on a factory floor The technician sees both a flashing green LED and a flashing orange LED on the workstation's NIC. Which of the following should the technician do FIRST?

Options:

A.

Check for loose connections, pinched bends, and physical damage.

B.

Install a powered hub as close as possible to the halfway point in the Cat 5 UTP cable run.

C.

Replace the entire run of Cat 5 UTP cable with Cat 5 STP cable.

D.

Upgrade the entire cable run to multimode fiber.

Question 80

Laura, a customer, has instructed you to configure her home office wireless access point.

She plans to use the wireless network for finances and has requested that the network be setup with the highest encryption possible.

Additionally, Laura knows that her neighbors have wireless networks and wants to ensure that her network is not being interfered with by the other networks.

She requests that the default settings be changed to the following.

Wireless Name: HomeWiFi

Shared Key: CompTIA

Router Password: Secure$1

Finally, Laura wants to ensure that only her laptop and Smartphone can connect to the network.

Laptop: IP Address 192.168.1.100

Hardware Address: 00:0A:BF:03:C4:54

Smartphone: IP Address 192.168.1.101

Hardware Address: 09:2C:D0:22:3F:11

INSTRUCTIONS

Configure Laura’s wireless network using the network adapter window.

If at any time you would like to bring back the initial state of the situation, please click the Reset All button.

Options:

Question 81

An online retailer wants to save money and is considering migrating to the public cloud so peak is over. Which of the following BEST describes this aspect of cloud computing?

Options:

A.

Rapid elasticity

B.

Metered utilization

C.

Shared resources

D.

High availability

Question 82

An office manager reports that a printer is experiencing performance issues. Printouts are smudging when they are handled, and. recently, whenever the manager tries to print oversized documents, the paper jams before anything is printed on it.

Options:

Question 83

While implementing a non-carrier-grade wireless backhaul, a technician notices the current channel selection is externally polluted with various RF signals. Upon performing a spectral analysis, the technician discovers a channel containing almost no RF pollution. Unfortunately, the technician is unable to select that channel. Which of the following is the MOST likely reason for this issue?

Options:

A.

The channel is reserved for licensed band use.

B.

The channel selection is defective, contact the manufacturer.

C.

The channel must be unblocked by the vendor.

D.

The device requires a firmware update to unlock the channel.

Question 84

A developer is requesting permission to utilize client-side visualization. The developer would like to write code in a setting isolated from other infrastructure to avoid negative impacts of experimental code. Which of the following provides the BEST solution for the developer?

Options:

A.

Cross-platform functionality

B.

Software compatibility

C.

Test case development

D.

Sandbox environment

Question 85

A user submits a help desk ticket regarding a smartphone that will no longer accept its charging cable. The assigned technician notices the phone does not have a protective case, and the user constantly transport the phone in a pocket. The technician attempts to use a secondary charger, but the cable falls out of the phone. Which of the following is the MOST likely cause of the issue?

Options:

A.

The phone requires a firmware update to address charging issues.

B.

The charge port contains foreign objects, such as lint.

C.

The phone’s battery has swelled, preventing the utilization of the charge port.

D.

The phone has experienced water damage, thus the battery is not charring.

Question 86

Which of the following would be BEST reason to use a virtual machine as a sandbox?

Options:

A.

To test new software in a safe environment

B.

To increase the efficient use of computing resources

C.

To run multiple machines on the same hardware

D.

To have dedicated hardware for a single system

Question 87

A technician is troubleshooting a smartphone that has a large dark area on the screen. The screen has no damage to Indicate that It is cracked. Which of the following BEST describes why a blot Is on the screen?

Options:

A.

Digitizer damage

B.

Improper charging

C.

Ambient light sensor damage

D.

Liquid damage

Question 88

A client wants to connect an external keyboard to an Android tablet. Which of the following connection types are appropriate for this task? (Select TWO).

Options:

A.

DVI

B.

Infrared

C.

Lightning

D.

USB-C

E.

PS/2

F.

Bluetooth

Question 89

A technician is adding one more line at the demarcation point. Which of the following tools would be MOST useful to accomplish this task?

Options:

A.

Toner

B.

Punchdown

C.

Network tap

D.

Crimper

Question 90

A technician is inspecting a projector that is displaying fuzzy images. Which of the following actions would provide the BEST solution?

Options:

A.

Adjusting the lens

B.

Changing the filter

C.

Replacing the video cable

D.

Reseating the lamp

Question 91

Which of the following is a method that can be used to securely connect a remote user's laptop to a corporate server?

Options:

A.

WAN

B.

VPN

C.

SSL

D.

DHCP

Question 92

A technician has set up a new conference room with a TV and a video soundbar. The technician wants to test the system with a conference call. During the test, the TV speaker produces sound, but the soundbar does not. Which of the following is the MOST likely cause of the issue?

Options:

A.

The volume on the TV needs to be turned up.

B.

The conference call needs to be unmuted for audio.

C.

An incorrect HDMI cable is being used.

D.

The TV's HDMI-ARC port is not being used.

Question 93

Which of the following allows all VMs in a virtual environment to have RAM allocated for use?

Options:

A.

Measured service

B.

Containerization

C.

Synchronization

D.

Resource pooling

Question 94

A technician was called in to look at a user's PC. The user reported the PC was very sluggish. The HDD light on the PC was constantly on without blinking. The PC itself was slow receiving input and took a very long time to load the OS. The technician also noticed updates had failed. Which of the following is MOST likely the cause of these issues?

Options:

A.

The hard disk drivers have been corrupted

B.

The HDD cables need reseating.

C.

A RAID disk failed.

D.

The HDD has no free space.

Question 95

A technician is installing new power supplies for the application engineering team's workstations. The management team has not yet made a decision about installing dual graphics cards, but they want to proceed with the project anyway. Which of the following power supplies would provide the BEST solution?

Options:

A.

1000W 24-pin modular power supply

B.

220VAC 9000J surge protector

C.

500W redundant power supply

D.

2000VA uninterruptible power supply

Question 96

A technician is replacing a ribbon on a printer that produces faded text and Images when priming. Which of the following types of primers is the technician working on?

Options:

A.

Impact

B.

Inkjet

C.

Laser

D.

Thermal

Question 97

A user is researching hard drives to upgrade a PC and has decided to purchase a NVMe drive. Which of the following Should the user confirm are available on the PC before making the purchase? (Select TWO).

Options:

A.

SATA

B.

M.2

C.

PCIe

D.

SAS

E.

SCSI

F.

DRAM

Question 98

A network technician has been tasked with creating a patch cable. The RJ45 connectors will not slay attached to the cable. Which of the following tools Is needed to fix this Issue?

Options:

A.

Cable tester

B.

Crimper

C.

Punchdown tool

D.

Loopback plug

Question 99

A technician set up a new access point and has noticed significant latency on the selected channel. Which of the following tools can assist with locating the BEST channel to use?

Options:

A.

Wi-Fi analyzer

B.

Netstat

C.

Net use

D.

Traceroute

E.

Network tap

Question 100

A technician responds to a help desk ticket that indicates a user's workstation is not booting. The technician initially suspects a failed hard drive. The technician performs diagnostics and confirms the hard drive is fully operational.

Which of the following steps should the technician complete NEXT?

Options:

A.

Reinstall the operating system.

B.

Configure a new RAID array.

C.

Report the status of the drive and close the ticket.

D.

Consider another possible cause of the issue.

E.

Restore the latest backup of the system.

Question 101

A home user has purchased a subscription for a service that blocks malicious sites by preventing them from resolving correctly. Which of the following settings MOST likely needs to be changed on the user's router to enable this functionally?

Options:

A.

DNS server

B.

Port forwarding

C.

Perimeter network

D.

Universal PnP

E.

DHCP server

Question 102

A user entered a help desk ticket stating the latest calendar updates have not appeared on the user's corporate mobile device for several days, even though updates do appear on the user's laptop. Which of the following actions will MOST likely enable calendar alerts?

Options:

A.

Checking that the ringer volume on the device is high enough to be audible

B.

Ensuring the corporate password is saved correctly in the calendar application

C.

Installing a third-party calendar application and synchronizing it with the corporate calendar

D.

Remotely wiping the mobile device and reinstalling all applications

Question 103

A user has decided to build a new computer with parts purchased from a popular online vendor The user has referenced online resources to assemble the unit. However, when the user presses the power button, the new computer does not load the operating system's installer. Instead, the onboard speaker beeps and immediately reports an issue on the screen. Which of the following is the MOST likely issue with the new build?

Options:

A.

The user did not plug in the processor's fan.

B.

The user did not apply thermal paste to the CPU.

C.

The user did not seat the GPU correctly.

D.

The user did not install the power supply.

Question 104

Which of the following network services allows a networked device to always be assigned the same IP address based on the device's MAC address?

Options:

A.

DHCP

B.

LDAP

C.

UTM

D.

DNS

Question 105

The IT department issued a corporate smartphone to a user, but the user returned the device stating it had connectivity Issues. The user claimed the device functioned on WI-FI but all connectivity to cloud services was lost as soon as the device was taken off site. Which of the following issues was MOST likely affecting the device?

Options:

A.

MDM was never properly set up on the device.

B.

S/MIME certificates were corrupted and needed to be reloaded.

C.

Bluetooth on the device was disabled by mistake.

D.

The device never had a proper SIM card installed.

Question 106

A user calls the help desk lot assistance configuring an Android phone with a new NFC-enabled speaker that will be used for an upcoming conference call. The user was unable to direct the phone's audio to the NFC speaker. Which of the following sequences should the help desk technician walk the customer through to accomplish this task?

Options:

A.

Enable NFC on the speaker. Ensure the speaker is less than 33ft (10m) from the Android phone. On the phone's Bluetooth settings menu for Connected Devices, select Pair New Device. Tap to accept the connection to the speaker when the prompt is displayed on the phone's screen.

B.

Enable NFC and Bluetooth on the Android phone. From the Android phone's Bluetooth settings menu for Connected Devices, select the Previously Connected Devices option. Select a listed device that most closely matches the speaker. Tap lo accept the connection lo the speaker when the prompt is displayed on the phone's screen.

C.

Enable NFC and Bluetooth on the Android phone. Tap and hold the Android phone to the spot on the speaker where the NFC logo is displayed. Accept the connection to the speaker when the prompt is displayed on the phone's screen.

D.

Enable Wi-Fi on the speaker. Enable Wi-Fi on the Android phone. Tap and hold the Android phone to the spot on the speaker where the NFC logo is displayed. Accept the connection to the speaker when the prompt is displayed on the phone's screen.

Question 107

A user is installing a new display on a desktop computer that only has a single DVI port for video input and a single HDMI port tot video output Which of me following does the technician need to complete the setup?

Options:

A.

DigitaMo-analog converter

B.

A/v switcher

C.

DisplayPort to HDMI adapter

D.

DVI to HDMI cable

Question 108

The owner of a restaurant reports that wireless network connections are lost intermittently throughout the day. Which of the following steps should a technician take to troubleshoot the issue? (Select TWO).

Options:

A.

Identify the location of devices that utilize 2.4GHz.

B.

Check to see if the phones are IJTP or STP lines.

C.

Test to see if the copper electrical Wires are causing interference.

D.

Map all of the wireless signals in the restaurant.

E.

Verify T568B is being used in the wiring closet patch panel.

F.

Schedule timed router reboots throughout the day.

Question 109

Which of the following types of devices MOST often uses a Thunderbolt cable?

Options:

A.

Linux PC

B.

Android mobile

C.

Apple laptop

D.

Chromebook

Question 110

A help desk technician has been tasked with installing an IP phone in a small office with an unmanaged switch. When connected to an RJ45 receptacle, the phone does not boot. Which of the following is the QUICKEST way to resolve this issue?

Options:

A.

Upgrade the Ethernet cable to the latest specification.

B.

Replace the phone.

C.

Install a PoE injector.

D.

Change ports on the switch.

Question 111

Which of the following would MOST likely be used to connect one or more devices lo the internet in a SOHO?

Options:

A.

Hub

B.

Ethernet gateway

C.

Wireless access point

D.

Router

Question 112

A hardware technician is configuring a laptop, and the network administrator requires the network settings to be static. The technician successfully pings the servers by IP address but cannot ping the UNC path. Which of the following is the cause of this issue?

Options:

A.

Domain Name System

B.

Gateway

C.

Subnet

D.

IP address

Question 113

Which of the following 802.11 standards supports both 5GHz and 2.4GHz channel frequencies?

Options:

A.

802.11a

B.

802.11ac

C.

802.11b

D.

802.11g

Question 114

A technician is troubleshooting a computer that is not completing POST and gets stuck at the manufacturer logo screen. All internal, removable parts have been disconnected and only the minimum parts necessary to POST were reconnected. However, the symptoms remain the same. Which of the following should the technician try NEXT?

Options:

A.

Test the RAM in different slots, one at a time.

B.

Remove and test the power supply.

C.

Replace the motherboard.

D.

Change the CMOS battery.

Question 115

A technical lead wants to migrate all common business applications, including email and fileshares, to the cloud. Which of the following cloud concepts should be used?

Options:

A.

MaaS

B.

PaaS

C.

SaaS

D.

laaS

Question 116

A company wants to give third-party developers access to the corporate network through desktop environments that the company can control. Which of the following can BEST achieve these requirements?

Options:

A.

Sandbox

B.

VDI

C.

Private cloud

D.

Saas

Question 117

Which of the following is used to implement network security polices for an environment?

Options:

A.

Managed switch

B.

Repeater

C.

Firewall

D.

Gateway

Question 118

A user is unable to access the internet on a PC. A technician examines the PC and runs the following commands:

Which of the following steps in the troubleshooting process does this series of commands represent?

Options:

A.

Establish a theory.

B.

Verify full system functionality.

C.

Establish a plan of action.

D.

Identify the problem.

Question 119

A technician is selling up a projector (or a videoconferencing system. When the user all empts to connect a laptop to the system, the system displays the following error message.

No source found

The user tries multiple cables and inputs on the projector. Which of the following should the user try NEXT?

Options:

A.

Check the bulb on the projector and replace it with a new one.

B.

Check the display settings on the computer and set them to extend/duplicate.

C.

Replace the projector with another known-good one and try again.

D.

Replace the video card on the machine that is plugged in to the projector, as it has gone bad.

Question 120

An end user discovered that the touch-screen features on a Windows device have stopped working. Which of the following should a technician check?

Options:

A.

Performance monitor

B.

Tablet/PC settings

C.

System configuration

D.

Display settings

Question 121

A user is unable to plug a USB 3.0 device into a USB port. Upon inspection, a technician notices the USB 3.0 port appears to be slightly smaller than the other connections. Which of the following Is the MOST likely cause?

Options:

A.

A foreign object Is stuck Inside the port

B.

The cable connection utilized the wrong orientation.

C.

The USB cable is physically damaged.

D.

The USB port belongs to a different form factor.

Question 122

A startup is looking to immediately expand its data center but does not have the personnel or space to manage everything internally. The organization has multiple small offices and remote users with large computational and storage-solution requirements. Funding is not an issue for the company. Which of the following can BEST accomplish the company's goals?

Options:

A.

SaaS

B.

laaS

C.

ISP

D.

SON

Question 123

A user on the marketing team uses various multimedia applications that consume a lot of memory. The user needs to install more RAM to run these applications effectively. When the user opens the computer case, the user sees four slots in two sets of colors. Which of the following memory types is MOST likely required?

Options:

A.

Dual-channel

B.

Triple-channel

C.

Single-channel

D.

Quad-channel

E.

Error correction code RAM

Question 124

A user who works with sensitive data has a computer configured with hard drive encryption The TPM is active and hosting the encrypted key. After an upgrade to the motherboard. RAM and video card the hard drive is not booting and data cannot be accessed from the hard drive. Which of the following should the technician do to enable the system to boot again and get access to the stored data?

Options:

A.

Use data recovery software to find and recover the hard drive information

B.

Access the BIOS and select to rebuild the degraded RAID array

C.

Boot into the BIOS and enable the TPM on the new motherboard.

D.

Return the replaced motherboard back to the computer

Question 125

A startup company is outgrowing its current office space and is requiring employees to work remotely. The company must comply with government-enforced requirements to safeguard all aspects of data, so the IT department plans to maintain complete control over users' operating systems. Which of the following should the IT department implement?

Options:

A.

VDI

B.

laaS

C.

VPN

D.

SaaS

Question 126

A thermal punier that is used 10 print order buckets m a factory has been experiencing Issues following the failure of the alt conditioner during the summer. Each ticket has blank spots or is missing text. Which of the following would MOST likely solve these Issues?

Options:

A.

Restore function to the air conditioner.

B.

Clean the heating element.

C.

Replace the paper rolls.

D.

Install new toner.

Question 127

A technician is troubleshooting a point-of-sale primer that Is printing blank receipts. Which o( the following should the technician do to resolve the Issue?

Options:

A.

Verify the correct type of paper is loaded.

B.

Install the latest print driver.

C.

Check to see if the default printer has been changed.

D.

Ensure the printer is connected to power.

Question 128

The Chief Executive Officer wants to ensure company data is stored in a manner that provides the company with complete control over how the data is managed. Which of the following is the BEST cloud deployment model for this request?

Options:

A.

Community

B.

Hybrid

C.

Public

D.

Private

Question 129

Which of the following commonly uses NFC?

Options:

A.

Contactless payments

B.

loT devices

C.

Inventory tracking

D.

Tethering

Question 130

An administrator is replacing 15.000rpm hard drives in a server. Which of the following is the interface type the drives most likely use?

Options:

A.

IDE

B.

SAS

C.

eSATA

D.

SATA

Question 131

Which of the following provides the highest level of isolation from the host operating system?

    Type Il hypervisor

    Resource pooling

    Hardware-assisted virtualization

Options:

A.

Single-node clustering

Question 132

A technician is installing a WAP in the company break room. The new access point should have a rating of higher than 50Mbps and minimal range to avoid interference with other access points. Which of the following 802.11 standards should the technician select?

Options:

A.

Ac

B.

B

C.

G

D.

n

Question 133

Which of the following is the purpose of an IPv4 gateway?

Options:

A.

To distribute IP addresses

B.

To generate ARP traffic

C.

To assign APIPA addresses

D.

To route traffic to the next network

Question 134

A technician needs to configure a firewall to enable network printing. Which of the following network pons sh0Cd be opened? (Select two(

Options:

A.

21 (FTP)

B.

22 (Telnet)

C.

25 (SMTp)

D.

515 (LDP)

E.

631 (IPP)

F.

LPTI

Question 135

Which of the following explains how using a cloud infrastructure can provide rapid elasticity?

Options:

A.

Shared resources can reduce overhead.

B.

Customers can limit the use of a resource

C.

High availability of services can be provided

D.

Systems can be provisioned according to demand.

Question 136

Which of the following is the best way to protect the data of a virtual machine in the event of hardware failure?

Options:

A.

Redundant hardware

B.

UPS

C.

Cloud-based backup

D.

RAID

Question 137

Which of the following is most likely used to control door access?

Options:

A.

DMCA

B.

DRM

C.

RFID

D.

VPN

Question 138

A user's brand new phone froze while information was being transferred from the old phone. When a technician reset the new phone, it functioned properly when a data transfer was not being attempted. When the technician tested the old phone, it did not appear to have any functionality issues and passed all forms of device testing. Which of the following is the most likely reason the data transfer failed?

Options:

A.

The older phone had a different OS version.

B.

The older phone had a corrupted OS.

C.

The older phone had different hardware.

D.

The older phone utilized different wireless protocols.

Question 139

A user needs to transfer files from an Apple phone to a workstation. Which of the following connection types should the user utilize?

Options:

A.

USB-C

B.

Serial

C.

Lightning

D.

NFC

Question 140

Which of the following best describes the type of cloud a healthcare company should use for a patient record portal?

Options:

A.

Community

B.

Hybrid

C.

public

D.

Private

Question 141

Which of the following services allows a remote user to access network resources?

Options:

A.

WLAN

B.

SAN

C.

DHCP

D.

VPN

Question 142

A technician configured a new SOHO router for a small business. The ISP gave the technician an IP address on the router's WAN port. Which of the following addresses did the technician most likely configure on the router?

Options:

A.

10.1.50.30

B.

19.45.7.28

C.

169.254.168.10

D.

172.22.40.6

Question 143

A user needs a technician's help connecting a laptop to a projector The projector is old and only has analog input. Which of the following cable types should the technician use to connect the laptop to the proJector?

Options:

A.

HDMI

B.

RS-232

C.

VGA

D.

DisplayPort

Question 144

Which of the following best describes metered utilization for cloud computing?

    Cloud resources are billed to clients based on usage.

    Cloud resources are shared with other companies conducting similar business.

    Cloud resources are available at a fixed amount for a fixed price.

Options:

A.

Cloud resources are located in the on-site data center.

Question 145

A technician replaces a laptop hard drive with an M.2 SSD. When the technician reboots the laptop, the laptop does not detect the SSD. Which of the following should the technician configure for the system?

Options:

A.

HSM

B.

Boot options

C.

UEFI settings

D.

TPM

Question 146

A network technician is working to locate an end user's Cat 6 cable within a network rack. The server rack is poorly documented, and a cable management system has not been implemented_ Which of the following would be the best tool to best identify the correct cable?

Options:

A.

Cable tester

B.

Network tap

C.

Toner probe

D.

Loopback plug

Question 147

A graphic designer wants to upgrade to the fastest possible RAM for a desktop workstation. Which of the following types of RAM would be best for the designer to use?

Options:

A.

DDR2 SDRAM

B.

DDR3 SDRAM

C.

DDR4 SDRAM

D.

DDR5 SDRAM

Question 148

Isolating email attachments in a safe place until the attachments can be scanned for malware is defined as:

Options:

A.

an approve listing.

B.

a screened subnet.

C.

cross-platform virtualization.

D.

sandboxing.

Question 149

A technician is troubleshooting a PC that has been experiencing random system crashes. The technician has already checked the hard drive and the RAM, and both were in good working order. Which of the following steps should the technician take next to troubleshoot the system crashes?

Options:

A.

Test the fan speed.

B.

Disable the USB ports

C.

Replace the PSU

D.

Decrease the RAM timings.

Question 150

A technician is relocating a router access point farther away from the modem to optimize signal coverage for a SOHO client. Which of the following will the technician most likely use to complete the

relocation? (Select two).

Options:

A.

Punchdown tool

B.

Crimper

C.

Clamp-style wire stripper

D.

Network tap

E.

Wi-Fi analyzer

F.

Loopback plug

Question 151

Which of the following is a characteristic of cloud computing that prioritizes reliability?

Options:

A.

Shared resources

B.

High availability

C.

Rapid elasticity

D.

Hybrid

Question 152

A customer reports that a printer is only printing misaligned images. Which of the following should the technician do to correct the issue?

Options:

A.

Clean the print heads.

B.

Perform a calibration.

C.

Replace the ink cartridge.

D.

Scan the document.

Question 153

A technician is attempting to log in to a local company portal. When the technician types the URL into the address bar, the browser is unable to resolve and display the web page. The technician tries at another workstation, and the result is the same. Other web pages are not having any issues. Which of the following should the technician check first?

Options:

A.

DHCP reservations

B.

Static IP addresses

C.

Default gateway

D.

DNS entries

Question 154

A user reports that a display is slow to turn on, and the colors are distorted and discolored. Once the display turns on, it appears to have lines going through the image and intermittently goes blank. Which of the following is the most likely cause of the issue?

Options:

A.

Incorrect data source

B.

Incorrect resolution settings

C.

Physical cabling issues

D.

Incorrect refresh rate

E.

Display burn-in

Question 155

A user reports a workstation is having the following issues:

· OS performance is slow

. The workstation turns off randomly from time to time

. The fans are running loudly

Which of the following is most likely the cause?

Options:

A.

The system is infected with malware.

B.

The CPU is overheating.

C.

The hard drive is failing.

D.

The power supply is insufficient.

Question 156

Which of the following best describes the primary function of a spam gateway?

Options:

A.

Serves as a repository for email routing logs

B.

Blocks unrequested ICMP packets from external networks

C.

Categorizes incoming network messages

D.

Mitigates DDoS attacks

Question 157

A user reports that a computer has been randomly shutting down without warning. Which of the following is the most likely cause of the issue?

Options:

A.

Corrupted OS

B.

Incompatible memory modules

C.

Overheated CPU

D.

Low system resources

Question 158

A technician is upgrading the memory on a server that processes payment information online. Which of the following types of memory would the technician most likely install?

Options:

A.

DDR4

B.

VRAM

C.

SODIMM

D.

ECC

Question 159

An administrator is using an RJ45 connector to terminate a network cable. Which of the following cables is the administrator terminating?

Options:

A.

Optical

B.

Serial

C.

Cat 6

D.

USB

Question 160

After a new network printer is installed and added to the print server, users are unable to install the printer. However, the technician is able to install the printer when logged in to a

user's computer as an administrator. Which of the following is the best option to allow all users to print to the new printer?

Options:

A.

Install all applicable print drivers on the print server.

B.

Map the users to a print share for driver installation.

C.

Give all users temporary administrator rights to install the new printer.

D.

Remotely log in to all users' computers and install the printer.

Question 161

A remote user reports connectivity issues with the local internet provider. Even after a technician reboots the modem supplied by the ISP, the issue persists. Which of the following would best establish the

connection in minimal time?

Options:

A.

Radio frequency ISP

B.

Neighbor's Wi-Fi

C.

Mobile hotspot

D.

Fiber optic

Question 162

A user's smartphone battery capacity has started going from full to empty within an hour. The user has not recently installed any new applications on the smartphone. An IT technician notices that the smartphone has very high network utilization and thinks this issue might be related to the battery drain. Which of the following troubleshooting steps should the technician attempt next?

Options:

A.

Disable Bluetooth.

B.

Connect the smartphone to a Wi-Fi network.

C.

Restart the smartphone.

D.

Update the mobile OS.

Question 163

A user can make and receive voice calls but cannot send or receive MMS text messages on a smartphone. Which of the following is the most likely cause of the issue?

Options:

A.

The mobile data service is disabled.

B.

The SIM card is defective.

C.

The device is outside the cellular coverage area.

D.

Airplane mode is enabled.

Question 164

A laser printer, which is located in a large office, has a leaky toner cartridge. Some toner spilled into the printer when the cartridge was removed.

Which of the following is the best way to clean up the toner?

Options:

A.

Magnetic duster

B.

ESD-safe vacuum

C.

Compressed air

D.

Damp cloth

Question 165

A technician has noticed that a monitored server is receiving a disk failure notice during startup. When the technician clicks to continue, the machine still seems to startup into Windows but at a much slower speed. The technician looks at the BIOS information and sees the machine utilizes a RAID 5 configuration. Which of the following does the technician MOST likely need to perform?

Options:

A.

Reinstall the HDD drivers.

B.

Rebuild The RAID.

C.

Replace the failed drivers.

D.

Restart the system.

Question 166

A user reports having an issue charging a laptop from home. When the user connects the USB-C adapter that is attached to the office workstation to the laptop charging port, the laptop charges correctly When the user connects the home USB-C adapter to the laptop charging port, the laptop does not charge Which of the following should the technician do to ensure the user can work at home and in the office?

Options:

A.

Provide a UPS for the user's home office.

B.

Give the user an OEM power supply for home use.

C.

Replace the user's laptop with a desktop, and enableremote log-in

D.

Instruct the user to use a USB-C hub when workingat home.

Question 167

A technician installed a high-end graphics card in a desktop, and now, the desktop randomly shuts down during operations. Which of the following should the technician do next?

Options:

A.

Confirm the power supply is grounded.

B.

Check the power supply wattage rating.

C.

Check whether the power supply is redundant.

D.

Confirm the power cables are well connected.

Question 168

A technician is troubleshooting a laptop that displays a blank screen when the user turns it on. The technician shines a flashlight into the LCD and sees a faint image. Which of the following is the most likely cause of the issue?

Options:

A.

Defective inverter

B.

Incompatible video driver

C.

Incorrect input source

D.

Burned-out bulb

Question 169

A user is experiencing an issue when trying to use a wireless headset with a mobile phone. The device was previously paired with the phone but is unable to connect when switched on. Which of the following should the user enable on the phone to remediate the issue?

Options:

A.

Bluetooth

B.

Near-field communication

C.

Tether

D.

Wi-Fi

Question 170

A technician is setting up a projector for a videoconferencing system. The laptop that the technician is using is set to the correct resolution. The projector is receiving a signal, but the image is distorted. Which of the following most likely explains the issue?

Options:

A.

The projector's aspect ratio is set incorrectly.

B.

The laptop's video card has failed.

C.

The projector's bulb is burned out.

D.

The display brightness needs to be adjusted.

Question 171

A technician is trying to fix a computer that fails to boot even when all the RAM is removed. Which of the following should the technician do next to troubleshoot the issue?

Options:

A.

Inspect the motherboard for swollen capacitors.

B.

Replace the CMOS battery_

C.

Swap the power supply if it is inoperable.

D.

Check to see if the HDD power connectors are well seated

Question 172

A user reports that a printer pulls multiple sheets of paper from the paper tray instead of a single sheet. Which of the following should a technician

investigate to resolve this issue? (Select two).

Options:

A.

Toner cartridge

B.

Tractor feed

C.

Pickup roller

D.

Separation pad

E.

Duplexer

F.

Fuser

Question 173

A user wants to create a VM on a computer. Which of the following should the user check first?

Options:

A.

Installed RAM amount

B.

Hard drive space

C.

BIOS CPU settings

D.

Graphics card compatibility

Question 174

A technician is diagnosing several device issues reported by employees.

INSTRUCTIONS

Click on each device to review the issue. Then select the appropriate issue and solution

from the drop-down menu. Each option may be used more than once.

Options:

Question 175

A technician recently reinstalled a previously virtualized application directly to a user’s computer. Now, the application is not launching. Which of the following did the technician most likely do to cause this issue?

Options:

A.

Installed the software on the base operating system.

B.

Installed the wrong license type.

C.

Installed the application with administrator rights.

D.

Reset the user's application virtualization session.

Question 176

A company is deploying tablets to all branch offices. The company needs a way to set security settings and configure which applications can be installed on the tablets. Which of the following is the best way for the company to remotely perform these tasks?

Options:

A.

SSH

B.

RDP

C.

VPN

D.

MDM

Question 177

Every time a user submits a print job, the user receives an error from the printer requesting A4 paper. No other users in the office are having printing issues. Which of the following is the best way to address the user’s issue?

Options:

A.

Reinstall the printer driver on the user’s computer.

B.

Print to a different printer in the office.

C.

Set the printer defaults in the Control Panel to print to letter-sized paper.

D.

Have the user check the page size on every print job.

Question 178

A technician builds a custom computer for a customer, installing a high-end video card that draws 550W at maximum load. After a day of using the computer, the customer notices video loss and a burning smell. Which of the following should the technician troubleshoot first?

Options:

A.

Video card seating in the PCIe slot

B.

RAM overclock configuration in the BIOS

C.

ATX 3.0 16-pin connector

D.

Chassis fan-speed settings

Question 179

When a user tries to print a document on a laser printer, vertical lines appear on the printout. Which of the following should the technician replace?

Options:

A.

Mirror

B.

Fuser

C.

Drum

D.

Toner

Question 180

Which of the following cloud service models is most likely to provide application patching?

Options:

A.

PaaS

B.

DaaS

C.

laaS

D.

SaaS

Question 181

A technician is implementing a RAID array for the financial department. The solution should allow fast access to data and maximum redundancy. Which of the following RAID configurations best meets these requirements?

Options:

A.

0

B.

1

C.

5

D.

10

Question 182

A company issued smartphones to users who work from home. The devices are enrolled and configured within the company's MDM, and hardening profiles were deployed to each device for greater security. Which of the following services best enhances security for remote users accessing company resources? (Select two).

Options:

A.

Two-factor authentication

B.

Managed corporate applications

C.

Cloud data synchronization

D.

Automated device setup

E.

GPS location tracking

F.

PIN code enforcement

Question 183

A user's phone does not respond to touch. A technician inspects the phone but does not see any evidence of physical damage. The technician restarts the device, which does not fix the issue. Which of the following components should the technician examine next?

Options:

A.

Battery

B.

Screen

C.

Stylus

D.

Digitizer

Question 184

A user's smartphone repeatedly loses the connection to a home Wi-Fi network. The user has already tried restarting the smartphone, rebooting the router, and resetting the smartphone's Wi-Fi network settings. Which of the following should the user do next to resolve the issue?

Options:

A.

Replace the router.

B.

Update the smartphone's OS.

C.

Switch the router to 5GHz.

D.

Check the range of the router.

Question 185

Which of the following network devices is needed to direct packets to networks outside of the LAN?

Options:

A.

Hub

B.

Switch

C.

Router

D.

Bridge

Question 186

A user complains that print jobs remain in the printer queue. A technician sends a ping command to the printer, and the printer replies successfully. The paper trays are full, and toner levels are okay. Which of the following is a reason the print jobs are getting stuck in the queue?

Options:

A.

Theprinter is disconnected from the network.

B.

Thefirst job in thequeue is waiting for paper inthemanual feed tray.

C.

Thepaper size forthe last job in the queue is not available.

D.

Theprint queue isunable to locate the printer.

Question 187

A technician is troubleshooting a wireless network issue that is intermittently affecting two users. Which of the following is the most likely cause of the issue?

Options:

A.

Incorrect SSID

B.

Offline DHCP server

C.

Corrupted router firmware

D.

Duplicate IP addresses

Question 188

A user regularly travels to multiple sites to take pictures with a mobile device and transfers those pictures to a computer via a removable SD card. Recently, the SD card was damaged and

had to be replaced. Now, the user is unable to save pictures to the new SD card. Which of the following should the user verify first so pictures can be saved to the SD card?

Options:

A.

The card is correctly formatted.

B.

The card is a storage device.

C.

The card is not locked.

D.

The card is initialized.

Question 189

A laser printer is making humming and grinding noises, and the printouts have ghost images on the pages. Which of the following should be replaced?

Options:

A.

Cartridge

B.

Paper

C.

Fuser

D.

Rollers

Question 190

A user’s computer is experiencing poor performance. A technician runs a diagnostic tool on the hard drive, and the results show a significant increase in the number of reallocated sectors. Which of the following steps should the technician take next?

Options:

A.

Run sfc /scannow on the hard drive.

B.

Replace the hard drive.

C.

Runchkdsk /f on the hard drive.

D.

Reformat the hard drive.

Question 191

Which of the following differentiates PAN from LAN?

Options:

A.

PAN creates a wireless connection between smart devices.

B.

PAN creates a highly secure environment.

C.

PAN creates a faster connection.

D.

PAN needs regular maintenance to function properly.

Question 192

A technician is troubleshooting a thermal receipt printer that will not print. Which of the following should the technician do first to restore functionality?

Options:

A.

Update the printer driver on the computer.

B.

Replace the thermal printhead.

C.

Make sure the thermal head is heating up.

D.

Flip the paper roll orientation.

Question 193

After an IT department implements SSL redirection, users report being unable to access a random number generator opened within a web browser. Which of the following should a technician do first to troubleshoot this issue?

Options:

A.

Ensure that the computer supports secure socket communication.

B.

Report the affected user accounts to the IT department.

C.

Reset the web browser cache.

D.

Check to see whether the website is HTTPS enabled.

Question 194

While configuring a new network printer, a technician observes that the router cannot use a specific static IP address due to security restrictions. Which of the following should the technician use to ensure the printer always gets the same IP address even if the router is restarted?

Options:

A.

Reservation

B.

Scope

C.

Lease

D.

Exclusion

Question 195

A user wants to overclock a GPU but is concerned about potential overheating. Which of the following would best address the user's concern?

Options:

A.

Thicker thermal pads

B.

Liquid cooling

C.

Larger heat sink

D.

Fan upgrade

Question 196

Which of the following DNS records is used to point to a mail server?

Options:

A.

TXT

B.

AAA

C.

A

D.

MX

Question 197

A user is unable to access the internet, but other users in the same office are not having an issue. All users' devices are hardwired to the network. Which of the following tools should the technician use to determine the issue?

Options:

A.

Loopback plug

B.

Network tap

C.

Wi-Fi analyzer

D.

Punchdown tool

Question 198

An engineer is troubleshooting a missing new drive in Windows 10 and discovers the drive was formatted before going offline. Which of the following steps should the engineer take to resolve the issue?

Options:

A.

Close any applications that are utilizing too many resources.

B.

Remove any excess cables connected to the motherboard.

C.

Check if the drive was formatted to ext4.

D.

Enable low power mode on all the other connected devices.

Question 199

A user states that when docking a laptop, network drives are lost. However, when working wirelessly, network drives are present. While troubleshooting, a technician does not see any recent infrastructure changes and thinks the laptop has a bad network card. The technician orders a new laptop for the user and closes the ticket documenting the new laptop. After receiving the new laptop, the user still cannot access network drives when docked. Which of the following steps did the technician skip?

Options:

A.

Document findings, actions, and outcomes.

B.

Establish a theory of probably cause.

C.

Test the theory to determine cause.

D.

Establish a plan of action.

Question 200

A technician is reviewing the following network settings for a workstation that is having trouble accessing the internet:

Which of the following is causing the issue?

Options:

A.

Networking was not configured using DHCP.

B.

IPv6 should be used instead of IPv4.

C.

The netmask is wrong.

D.

The workstation has the incorrect gateway.

Question 201

A technician needs to configure a firewall to enable network printing. Which of the following network ports should be opened? (Select two).

Options:

A.

3389 (RDP)

B.

23 (Telnet)

C.

25 (SMTP)

D.

515 (LDP)

E.

631 (IPP)

F.

LPT1

Question 202

Which of the following virtualization technologies is best suited for running microservices?

Options:

A.

Containers

B.

VDI

C.

Type 2 hypervisors

D.

Type 1 hypervisors

Question 203

A technician is troubleshooting poor printing quality on an inkjet printer. The pages have white lines running through the text and graphics. Which of the following is the most likely cause?

Options:

A.

Worn out rollers

B.

Clogged printhead

C.

Faulty ink cartridges

D.

Poor quality paper

Question 204

A help desk technician is installing an SSD upgrade in a laptop. The laptop specifications call for NVMe. Which of the following form factors should the technician most likely install in the laptop?

Options:

A.

2.5

B.

3.5

C.

M.2

D.

SD

Question 205

A technician installed four hard drives in a RAID 5 configuration. After creating the array, the technician is unable to copy files to the array within Windows. Which of the following should the technician do next?

Options:

A.

Decrease the number of drives to three.

B.

Partition and format the volume.

C.

Rebuild the array.

D.

Check the hot spare status.

Question 206

A user reports that files are taking hours to transfer from a device to an external USB drive. The technician confirms that the device’s cables are connected and the correct USB port is being used. Which of the following steps should the technician take next when troubleshooting the issue?

Options:

A.

Turn off all Bluetooth devices.

B.

Update the device drivers.

C.

Replace the USB drive.

D.

Replace the device's USB port.

Question 207

A technician is configuring the router for a small business network. Which of the following settings should the technician configure first?

Options:

A.

DHCP

B.

UPnP

C.

MAC filtering

D.

VPN

Question 208

A technician is setting up network printers in a new office building. The company wants all of the printers to be configured the same way for consistency. Some of the printers do not have an RJ45 port to connect to the network. Which of the following does the technician need to enable so all of the printers can be connected to the network?

Options:

A.

Wireless

B.

Authentication

C.

PostScript

D.

USB

Question 209

An array is making clicking noises. An administrator identifies the potential cause of the RAID 5 issue. Which of the following steps should the administrator take next?

Options:

A.

Perform a full data backup.

B.

Review logs to verify the theory.

C.

Replace the failing drive.

D.

Document the findings and outcomes.

Question 210

A user states that the touch pad cursor shows a trail when moved. The issue started after a coworker used the machine. Which of the following setting areas should be used to fix this issue?

Options:

A.

Ease of Access

B.

User Settings

C.

Display

D.

Mouse

Question 211

A technician is conducting the following tests on a laptop with a wireless NIC:

•ping of the default gateway

•ping of the localhost

•tracert of the IP address of the default gateway

Which of the following will the technician find by running these tests? (Select two).

Options:

A.

DNS suffix

B.

Connection latency

C.

Firewall status

D.

Wireless signal strength

E.

Subnet mask of thenetwork

F.

MAC address of the wireless NIC

Question 212

A technician needs to adjust the VLAN to allow users in the sales department to access the marketing department's network resources. Which of the following should the technician configure?

Options:

A.

Network card

B.

Patch panel

C.

Switch

D.

Server

E.

Hub

Question 213

Users have been reporting slow network traffic in a branch office, and the technician needs to determine if packet loss is occurring on the network. Which of the following would the technician most likely use to passively assess the network traffic issue?

Options:

A.

Cable tester

B.

Network tap

C.

Wi-Fi analyzer

D.

Toner probe

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Total 716 questions