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78950X Exam Dumps : Avaya Contact Center Select Implementation and Maintenance Exam

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Avaya Contact Center Select Implementation and Maintenance Exam Questions and Answers

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Question 1

Which two tools are used to configure the email servers In Avaya Contact Center Select (ACCS)? (Choose two.)

Options:

A.

The ACCS Multimedia administration component

B.

The Configuration component of the ACCS Launchpad

C.

The outbound component of the ACCS Launchpad

D.

The ACCS Ignition Wizard

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Question 2

Which two licenses will an agent need when servicing the Customer_Service voice skillset, the EM_Customer_Service skillset, and the WC_Customer_Service skillset? (Choose two.)

Options:

A.

One multiplicity license

B.

One mobile agent license

C.

One voice license

D.

One multimedia license

Question 3

Which two types of pegging thresholds will Impact both real-time displays and historical reports? (Choose two.)

Options:

A.

Service Factor

B.

Short call

C.

Service Level

D.

Display

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