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Avaya IP Office™ Contact Center Implementation and Expanded Configuration Exam Questions and Answers

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Question 1

Where can you create new chat scripts?

Options:

A.

Configuration/Topics

B.

Configuration/Service/Chat scripts

C.

Configuration/ Chat scripts

D.

Configuration/System/Chat scripts

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Question 2

Which two statements about Database integration in the IP Office Contact Center are true? (Choose two.)

Options:

A.

Customers are directed to agents dependent on the agents priority.

B.

Customers are directed to agents dependent on the information they input.

C.

Customers are directed to agents dependent on time of day.

D.

Customers are directedto agents dependent on number they are calling from.

Question 3

In a historical report, where does Avaya recommend that you set the specific dates and times for the information to be displayed in your report?

Options:

A.

in the shift plan

B.

in a graph

C.

in a table

D.

in the basic data

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