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Avaya IP Office™ Contact Center Implementation and Expanded Configuration Exam Questions and Answers

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Question 1

In which section can you enable the ability to change topic names?

Options:

A.

Service > Telephony Settings

B.

System > Reporting Settings

C.

System > PBX Settings

D.

Service > Special Settings

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Question 2

What are the three types of dialers available? (Choose three.)

Options:

A.

Topic Dialer

B.

Campaign Dialer

C.

Mechanic Dialer

D.

PreviewDialer

E.

Direct Dialer

Question 3

Where can you create new chat scripts?

Options:

A.

Configuration/Topics

B.

Configuration/Service/Chat scripts

C.

Configuration/ Chat scripts

D.

Configuration/System/Chat scripts

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