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Avaya IP Office™ Contact Center Implementation and Expanded Configuration Exam Questions and Answers

Question 1

In which section can you enable the ability to change topic names?

Options:

A.

Service > Telephony Settings

B.

System > Reporting Settings

C.

System > PBX Settings

D.

Service > Special Settings

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Question 2

Where can you create new chat scripts?

Options:

A.

Configuration/Topics

B.

Configuration/Service/Chat scripts

C.

Configuration/ Chat scripts

D.

Configuration/System/Chat scripts

Question 3

Which type of dialer tries to balance the drop rate with the dial factor?

Options:

A.

Progressive Dialer

B.

Preview Dialer

C.

Power Dialer

D.

Mechanical Dialer

Question 4

The Task Reporting Server writes defined, task specific data into a database known as the Task Reporting Database.

Which three features does the Task Reporting Server define as tasks? (Choose three.)

Options:

A.

Fax

B.

Text

C.

Chat

D.

Telephony

E.

Email

Question 5

Which two statements about Database integration in the IP Office Contact Center are true? (Choose two.)

Options:

A.

Customers are directed to agents dependent on the agents priority.

B.

Customers are directed to agents dependent on the information they input.

C.

Customers are directed to agents dependent on time of day.

D.

Customers are directedto agents dependent on number they are calling from.

Question 6

What are the three types of dialers available? (Choose three.)

Options:

A.

Topic Dialer

B.

Campaign Dialer

C.

Mechanic Dialer

D.

PreviewDialer

E.

Direct Dialer

Question 7

In a historical report, where does Avaya recommend that you set the specific dates and times for the information to be displayed in your report?

Options:

A.

in the shift plan

B.

in a graph

C.

in a table

D.

in the basic data

Question 8

The call center supervisor wants to run a Historical and Realtime Report on a selection of agents from different agent groups.

How can this be achieved?

Options:

A.

Create an agent group with the selected agent as members.

B.

Create a profile with the selected agents as members.

C.

Create a separated report for each agent required.

D.

Create a team with the selected agents as members.

Question 9

To display only the service related messages for each process in TTRace, what must be activated?

Options:

A.

All Process activated

B.

File View activated

C.

Status Window activated

D.

Service View activated

Question 10

View the Exhibit.

Refer to the exhibit. The exhibit shows a screen shot of a tag that has been created in the tag list.

What is the intended purpose of this tag?

Options:

A.

to reject any caller from Germany

B.

to pass the call to a German language auto attendant

C.

to identify calls with a German telephone number

D.

to pass the call too an agent with German speaking skills

Exam Detail
Vendor: Avaya
Certification: Avaya Other Certification
Exam Code: 7750X
Exam Name: Avaya IP Office™ Contact Center Implementation and Expanded Configuration Exam
Last Update: Apr 4, 2025
7750X Question Answers
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Total 70 questions
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