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Avaya Oceana™ Solution Support Exam Questions and Answers

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Question 1

To take a backup of the Intersystem cache database, which application file must run from the Install directory of Omni channel Windows Multimedia Server?

Options:

A.

\Avaya\Oceana\Oceana\Backup And Restore\Backup and Restore.exe

B.

\Avaya\Oceana\Oceana\Backup And Restore\OmnichannelBackup.exe

C.

\Avaya\Oceana\Oceana\Backup And Restore\Backup.exe

D.

\Avaya\Oceana\Oceana\Backup And Restore\CacheDatabaseBkp.exe

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Question 2

Which component receives AES messages with call details; for example, Dialed Number, CUD, UUI, and UC1D, during the Avaya Oceana® voice call?

Options:

A.

Work Assignment

B.

UCM

C.

Context Store

D.

CSC

Question 3

Unified Agent Controller (UAC) gets the status of the agent stations and Interactions data from which Avaya Oceana® core component?

Options:

A.

Unified Collaboration Administration (UCA)

B.

Call Server Connector (CSC)

C.

Unified Collaboration Model (UCM)

D.

Engagement Designer (ED)

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