Unified Agent Controller (UAC) gets the status of the agent stations and Interactions data from which Avaya Oceana® core component?
When a customer leverages Avaya Aura® Experience Portal as their self-service application, during the first leg of voice call processing, which component from the Avaya Aura® stack contacts Context Store to create a Context ID for the new Voice Interaction?
Which component receives AES messages with call details; for example, Dialed Number, CUD, UUI, and UC1D, during the Avaya Oceana® voice call?
To take a backup of the Intersystem cache database, which application file must run from the Install directory of Omni channel Windows Multimedia Server?
If not using Security Assertion Markup Language (SAML) authentication in the deployed solution which statement regarding the Avaya Oceana Agent/Supervisor Login is correct?
An administrator logs in to ED admin console to check the current interactions status and finds an ED instance with Event Type "ROUTE_CONTACT_SMS".
How is the event type mapped to the SMS channel In Avaya Oceana®?
When troubleshooting issues related to alarms and events raised by Context Store, which log location needs to be checked?
Which statement correctly describes the Avaya Oceana Monitor?
A customer is unable to login to Agent Workspaces, and the administrator finds the following error messagesin the log files.
Which two log files are used to troubleshoot CSC-AES connection problems? (Choose two.)
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