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Avaya 7497X Exam With Confidence Using Practice Dumps

Exam Code:
7497X
Exam Name:
Avaya Oceana™ Solution Support Exam
Certification:
Avaya Other Certification
Vendor:
Avaya
Questions:
67
Last Updated:
Apr 17, 2025
Exam Status:
Stable
Avaya 7497X

7497X: Avaya Other Certification Exam 2025 Study Guide Pdf and Test Engine

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Avaya Oceana™ Solution Support Exam Questions and Answers

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Question 1

An administrator logs in to ED admin console to check the current interactions status and finds an ED instance with Event Type "ROUTE_CONTACT_SMS".

How is the event type mapped to the SMS channel In Avaya Oceana®?

Options:

A.

The Event Type is mapped to the route point, which is configured in SMS Configuration through the Omni channel administration utility.

B.

The Event Type is mapped to the workflow name, which is configured in SMS Configuration through the Omni channel administration utility.

C.

C.The Event Type is mapped to the tag, which is configured in SMS Configuration through the Omni channel administration utility.

D.

The Event Type Is mapped to the SMS snap in name, which is configured in SMS Configuration through the Omni channel administration utility.

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Question 2

If not using Security Assertion Markup Language (SAML) authentication in the deployed solution which statement regarding the Avaya Oceana Agent/Supervisor Login is correct?

Options:

A.

Avaya Oceana Workspaces relies on CM for authentication and authorization.

B.

Avaya Oceana Workspaces does not require UAC authorization while logging in.

C.

Avaya Oceana Workspaces requires LDAP Authentication while logging in.

D.

Avaya Oceana Workspaces does not require LDAP Authentication while logging in.

Question 3

Which two log files are used to troubleshoot CSC-AES connection problems? (Choose two.)

Options:

A.

/var/log/Avaya/dcm/pu/CallServerConnector

B.

/var/log/Avaya/services/CallServerConnector

C.

/var/log/Avaya/dcm/pu/AgentControllerService

D.

/var/log/Avaya/services/CustomerControllerService

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