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QMS ISO 9001:2015 Lead Auditor Exam Questions and Answers

Question 5

Which two of the following are the key expected results of a quality management system that conforms to the requirements of ISO 9001:2015?

Options:

A.

Consistently provide products that meet customers' requirements

B.

Decreased number of management system nonconformities

C.

Decreased number of warranty claims

D.

Decreased number of nonconforming products in all stages of the manufacturing cycle

E.

Enhanced customer satisfaction

F.

Increased profits

Question 6

Who maintains ownership of the audit report?

Options:

A.

The audit team leader

B.

The auditee

C.

The certification body

Question 7

During a Stage 1 audit, the Quality Manager asks that the audit includes coverage of a new work area they have expanded into since the application was made.

Which of the following two actions should the auditor take?

Options:

A.

Advise the Quality Manager that an extension of the scope is possible but will have to go through established procedures.

B.

Advise the Quality Manager that the audit scope has been set and the audit will proceed as planned.

C.

Advise the Quality Manager that, within the existing scope, the new work area can be included without any problem.

D.

Determine whether the Quality Management System covers the new work area and, if so, proceed with the audit.

E.

Suggest that she will advise the programme manager that the audit scope should be revised to include the new work area.

F.

Suggest that the Quality Manager cancels the audit contract and reapplies for the new situation.

Question 8

At the end of a second-party audit, the audit team enters the meeting room to hold the closing meeting; only

two people are present and waiting for them: the Health and Safety supervisor and the Administrative Officer.

Neither has participated in the audit. However, the team had previously agreed with the auditee Quality

Manager on two nonconformities identified during the audit (NC1 and NC2).

They said:

Health and Safety Supervisor: "Good evening. We are sorry to inform you that the general manager was

involved in a serious car accident, and the other two managers have had to leave urgently to attend to the

emergency."

The Administration Officer: "Concerning 'nonconformity 2', the General Manager left a message asking us

to tell you that he does not accept it and requests you not to include it in the audit report. Here is a note in

which he explains why."

Which one of the following would be your preferred answer (as team leader) to the General

Manager's request?

Options:

A.

OK. I will get in contact with my company tomorrow to ask for instructions on what to do with

this non-conformity.

B.

OK. Please, let me review the message. I will try to see if I can change the text of the

nonconformity if necessary. Let's take a 10-minute break, as I would like to discuss this issue with

the audit team.

C.

Please tell him that I will phone him in two days and will discuss the issue. Could you please give

me his mobile phone number?

D.

Please tell him that this nonconformity has been previously accepted by the quality manager

during the audit and will stand. I will include it in the report, along with the concern of the

General Manager about it.