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Online ISO-9001-Lead-Auditor Questions Video

QMS ISO 9001:2015 Lead Auditor Exam Questions and Answers

Question 49

XYZ Corporation is an organisation that employs 100 people. As audit team leader, you are conducting a

certification audit at Stage 1. When reviewing the quality management system (QMS) documentation, you

find that quality objectives have been set for every employee in the organisation except top management.

The Quality Manager complains that this has created a lot of resistance to the QMS, and the Chief Executive

is asking questions about how much it will cost. He asks for your opinion on whether this is the correct

method of setting objectives.

Three months after Stage 1, you return to XYZ Corporation to conduct a Stage 2 certification audit as Audit

Team Leader with one other auditor. You find that the Quality Manager has cancelled the previous quality

objectives for all employees and replaced them with a single objective for himself. This states that "The

Quality Manager will drive multiple improvements in the QMS in the next year". The Quality Manager indicates

that this gives him the authority to issue instructions to department managers when quality improvement is

needed. He says that this approach has the full backing of senior management. He shows you the latest

Quality Improvement Request that was included in the last management review.

After further auditing, the issues below were found. Select three statements that apply to the term 'audit trail'

Options:

A.

Decisions on improvement action timescales not involving departmental managers.

B.

Evaluation of the results of the improvement action not always documented by the Quality Manager.

C.

Limited knowledge of the content of Quality Improvement Requests by departmental staff.

D.

Quality improvements not aligning with the quality policy.

E.

The single quality objective set for the organisation by the Quality Manager.

F.

Top management claim not to be aware of the improvement request (QI/12/20/HR-3) initiated by the Quality Manager.

Question 50

In the context of a second-party audit, match the activity with the party responsible for conducting it.

Options:

Question 51

'XYZ' has already sent to you a list with all documented procedures and work instructions related to the services provided to 'ABC' (a quality manual is not included in the list).

To complete the audit planning which additional information would you ask to XYZ to submit? Select four.

Options:

A.

XYZ's organisational structure

B.

The quality manual

C.

A description of responsibilities and authorities of the key roles of XYZ

D.

The number of personnel involved in activities related to the quality management system

E.

Information to understand XYZ's operations

F.

The results of XYZ's last internal audit

G.

The results of the last two management reviews

Question 52

The following list gives examples of records that may be evidence of how an organisation has fulfilled the requirements of clause 8.4 of ISO 9001. Match the records to the appropriate requirement of clause 8.4.

Options: