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New Release ISO-9001-Lead-Auditor ISO 9001 Questions

QMS ISO 9001:2015 Lead Auditor Exam Questions and Answers

Question 21

You have been nominated audit team leader of a third-party audit. Which of the following could be the two most relevant objectives of this audit?

Options:

A.

Evaluate the satisfaction interested parties

B.

Evaluate the effectiveness of the management system

C.

Identify the need of resources

D.

Evaluate the capability of the management system to establish and achieve objectives

E.

Identify opportunities for improvement

F.

Evaluate the benefits obtained since the implementation of the management system

Question 22

Scenario 4:

TD Advertising is a print management company based in Chicago. The company offers design services, digital printing, storage, and distribution. As TD expanded, its management recognized that success depended on adopting new technologies and improving quality.

To ensure customer satisfaction and quality improvement, the company decided to pursue ISO 9001 certification.

After implementing the QMS, TD hired a well-known certification body for an audit. Anne Key was appointed as the audit team leader. She received a document listing the audit team members, audit scope, criteria, duration, and audit engagement limits.

Anne reviewed the document and approved the audit mandate. The certification body and TD’s top management signed the certification agreement.

Before contacting TD, Anne reviewed the audit scope and noticed that TD made changes to it due to the adoption of new printing equipment. However, Anne disagreed with the changes, stating they would affect the audit timeline. She considered withdrawing from the audit.

How do you assess the situation presented in the last paragraph of scenario 4?

Options:

A.

Anne cannot withdraw from the audit once the audit mandate is accepted.

B.

TD cannot make any change to the audit scope once it has been defined.

C.

TD should have agreed with the certification body and Anne about any change in the audit scope.

D.

Anne has full authority to reject any scope changes, even if TD and the certification body agree.

Question 23

A Health Trust has contracted with Servitup, a catering services company that has been certified to ISO

9001 for one year. It provides services to 10 small rural hospitals in remote locations involving the

purchase and storage of dry goods and fresh produce, preparing meals and loading heated trolleys for

ward service by hospital staff. You, as auditor, are conducting the first surveillance audit at one site with

the Deputy Catering Manager (DCM).

DCM: "I apologise for the absence of the Catering Manager. He has called in sick today and we are really

short of staff."

You: "I see. It really shouldn't affect the QMS so the audit can progress as normal."

DCM: "The Catering Manager set up the system. I'm afraid I'm not as familiar with it as he is."

You: "OK, let's start with the Quality Policy. What are the main issues for the QMS here?"

DCM: Give me a minute. I need to look at the Quality Policy on the noticeboard in his office.

You find that two internal audits have been carried out in the first year by the Catering Manager. One of

them indicates that complaints from patients are increasing in number, mainly due to food being served

too cold. The DCM comments that the trolley thermometer is often unreliable.

Which two of the following actions would be "correction" in dealing with the complaints?

Options:

A.

Calibrate thermometers more frequently to ensure accuracy of readings for food temperature on

the trolleys.

B.

Keep a spare thermometer in case of a thermometer malfunction.

C.

Monitor and record the temperature of food on the trolleys against defined standards before

release to the wards.

D.

Plug trolleys into ward electricity sockets to heat food to the correct temperature after a patient

complains.

E.

Purchase a new thermometer to replace the unreliable one used for the ward trolleys.

F.

Request ward staff to test the temperature of the food on the plates before serving to patients.

Question 24

Which of the following three options could be considered potential threats to impartiality in an audit context?

Options:

A.

Competence

B.

Experience

C.

Familiarity

D.

Intimidation

E.

Self-audit