Avaya Related Exams
7492X Exam

A customer reports that they have an active alarm. The alarm is from the Media Director and reads “Device Monitor Failure”.
What should you advise the customer to do?
With consideration to the Avaya Global Support Services troubleshooting methodology, which step is most important when developing a hypothesis for troubleshooting software?
A customer wants to reduce costs in their contact center. They choose to employ Network Call Redirection (NCR) to eliminate as much private network cost as possible. The call center is using Best Services Routing (BSR) to distribute calls to multiple centers.
Which command in the vector would invoke NCR using BSR?