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7492X Exam Dumps : Avaya Aura® Call Center Elite Support Exam

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Avaya Aura® Call Center Elite Support Exam Questions and Answers

Question 1

What is the process for routing calls to one or more networked locations that appear as single center called?

Options:

A.

Virtual Site Routing

B.

Multiple Routing

C.

Best Service Routing

D.

Interflow Routing

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Question 2

While configuring a vector using the Best Services Routing (BSR) feature, the Installer was not able to use the consider location command.

What is causing this problem?

Options:

A.

Expert Agent Selection (EAS) was not enabled on the Feature Related System Parameters form.

B.

The location number is not defined In the BSR application form.

C.

The ASAI routing is not enabled-

D.

Preference Handling Distribution (FAS-PHD) was not enabled on the System-Parameters Customer-Options form.

Question 3

To activate and use Best Services Routing (BSR) Available Agent Adjustment, which two must be configured In the Avaya AuraCM Elite Call Center? (Choose two.)

Options:

A.

The BSR Application ID must be set in the VDN form.

B.

Set the Available Agent Adjustments tor BSR to y in the System Parameters Feature form.

C.

The Available Agent Adjustments for BSR must be set to YES on System-Parameters Customer Options.

D.

Percent Allocation in the Business Advocate feature must be enabled.