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Avaya Aura Communication Applications Support Certified Exam Questions and Answers

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Question 1

Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket.

1. Clearly stated the problem.

2. Detailed the findings.

3. Clarified the problem.

When they receive the trouble ticket, what is the next step in the diagnostic methodology that Avaya Tier 3 support will perform?

Options:

A.

Identify a patch to fix the problem.

B.

Update the Knowledge Management database.

C.

Implement a solution.

D.

Determine the cause.

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Question 2

You are troubleshooting a TLS link down message between Avaya Aura® Session Manager (SM) and Avaya Session Border Controller for Enterprise (SBCE). Tracing on SM and SBCE reveals a Fatal Error Unknown CA message being sent by SBCE when it receives the Server Identity certificate from SM.

To solve this problem, which two actions need to be completed? (Choose two.)

Options:

A.

Install the Certificate Authority certificate that signed SBCE identity certificate into SM.

B.

Export the SBCE identity certificate and import it into SM.

C.

Add the Certificate Authority certificate into the TLS profile Peer Verification List.

D.

Install the Certificate Authority certificate that signed the SM identity certificate into SBCE.

Question 3

When a user is forwarded to Avaya Aura® Messaging (AAM), Avaya Aura® Communication Manager (CM) needs to indicate to AAM who the call was originally destined for, so that the message is left in the correct mailbox.

Which SIP header is used to indicate for whom the call was originally destined, and the reason for being

forwarded to AAM?

Options:

A.

B = history info

B.

To

C.

Request

D.

P-Asserted-Identity

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