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Avaya Aura Communication Applications Support Certified Exam Questions and Answers

Question 1

Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket.

1. Clearly stated the problem.

2. Detailed the findings.

3. Clarified the problem.

When they receive the trouble ticket, what is the next step in the diagnostic methodology that Avaya Tier 3 support will perform?

Options:

A.

Identify a patch to fix the problem.

B.

Update the Knowledge Management database.

C.

Implement a solution.

D.

Determine the cause.

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Question 2

After completing Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology, what is the next discipline to be completed?

Options:

A.

Discipline 5 – Implement a Work-around

B.

Discipline 5 – Implement Corrective Actions

C.

Discipline 5 – Choose Corrective Actions

D.

Discipline 5 – Prevent Recurrences

Question 3

Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket.

1. Clearly stated the problem.

2. Detailed the findings.

3. Clarified the problem.

When they receive the trouble ticket, what is the next step in ADM that Avaya Tier 3 support will perform?

Options:

A.

Install a patch to fix the problem.

B.

Praise individuals for contribution.

C.

Implement a solution.

D.

Update the Knowledge Management database.