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33820X Exam Dumps : Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam

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Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam Questions and Answers

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Question 1

Avaya Elite Multichannel (EMC) Release 6.6 supports which three platforms? (Choose three.)

Options:

A.

MS SQL 2016

B.

MS Windows Server 2016

C.

MS Windows Server 2012

D.

Microsoft.NET Framework R4.7.2

E.

MS SQL 2017

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Question 2

A new customer needs a solution that runs on their existing Avaya Aura® Unified Communication (UC) platform, and provides basic and advanced call center features like Expert Agent Selection and Best Service Routing.

Based on these requirements, which solution would you recommend to the customer?

Options:

A.

Avaya Aura® Elite Multichannel

B.

Avaya Aura® Call Center Elite

C.

Avaya Intelligent Customer Routing

D.

Avaya Proactive Contact

Question 3

Avaya Intelligent Xperiences provides different Avaya OneCloud deliveries.

Which software delivery is multi-tenant and designed for customers that require more standard feature functionality in their UC and CC solutions?

Options:

A.

Public

B.

Private

C.

Hybrid

D.

CPaaS

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