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3313 Exam Dumps : Avaya Aura® Contact Center Maintenance and Troubleshooting Exam

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Avaya Aura® Contact Center Maintenance and Troubleshooting Exam Questions and Answers

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Question 1

On the Contact Center Manager Server (CCMS), by default, where are current SIP messages logged?

Options:

A.

F:\Avaya\ContactCenter\Logs\CCMS\SGM\SipMessages0.log

B.

D:\Avaya\Logs\CCMS\SGM\SipMessages0.log

C.

C:\Avaya\Logs\CCMS\SipMessages0.log

D.

D:\Avaya\Logs\CCMS\CCMS_SGM_SipMessages0.log

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Question 2

A Contact Center administrator reports that when attempting to add an agent they are unable to assign a Domain User Name from the list of browsed user accounts. The account status is shown as "Assigned".

What has caused this condition?

Options:

A.

The Contact Center Manager Administration (CCMA) server is not connected to the Domain Controller.

B.

The Contact Center administrator does not have the required permissions on the Domain Controller to make this account selection.

C.

The Domain User Name has been deleted from the Domain Controller, and is no longer available for selection.

D.

The Domain User Name has already been mapped to an existing CCT agent.

Question 3

When viewing the Multimedia Dashboard, the CCMM Contacts by type section displays status counts for which multimedia contact States? (Choose three.)

Options:

A.

New

B.

Abandoned

C.

Oldest

D.

Closed

E.

Waiting

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