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Avaya Aura® Contact Center Maintenance and Troubleshooting Exam Questions and Answers

Question 1

A Contact Center administrator reports that when attempting to add an agent they are unable to assign a Domain User Name from the list of browsed user accounts. The account status is shown as "Assigned".

What has caused this condition?

Options:

The Contact Center Manager Administration (CCMA) server is not connected to the Domain Controller.

The Contact Center administrator does not have the required permissions on the Domain Controller to make this account selection.

The Domain User Name has been deleted from the Domain Controller, and is no longer available for selection.

The Domain User Name has already been mapped to an existing CCT agent.

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Question 2

You are experiencing issues with voice treatments being played to callers. You believe there may be a problem with the co-resident Avaya Aura Server (AAMS).

Where would you go to find AAMS related errors?

Options:

Alarm Viewer in the AAMS server utility

Windows Application Event Log on the AAMS

Alarms page in the system status section of the AAMS Element Manager

Event logs located in D:\Avaya\Logs\MAS on the AAMS

Question 3

In a SIP-enabled Avaya Aura® Contact Center (AACC) deployment, a typical incoming call goes through the following sequence of steps:

1. The incoming call arrives at the switch.

2. The switch routes the call to the Contact Center Manager Server (CCMS) based on the routing plan.

What is the next step in the sequence?

Options:

The SIP Gateway Manager suspends the call. No audio path is established until the call is answered by an agent.

The call is redirected to a SIP URI on the Session Manager and an H.323 session is established.

The call is answered by the SIP Gateway Manager and a Real- Time Transport protocol (RTP) session is established.

The CCMS anchors the call on an Avaya Aura®Media server conference port.

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3313 Exam Dumps : Avaya Aura® Contact Center Maintenance and Troubleshooting Exam

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Avaya Aura® Contact Center Maintenance and Troubleshooting Exam Questions and Answers

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