You are experiencing issues with voice treatments being played to callers. You believe there may be a problem with the co-resident Avaya Aura Server (AAMS).
Where would you go to find AAMS related errors?
A Contact Center administrator reports that when attempting to add an agent they are unable to assign a Domain User Name from the list of browsed user accounts. The account status is shown as "Assigned".
What has caused this condition?
While troubleshooting a communication control (CCT) issue, Avaya support has requested an archive of all current CCT log files.
How would you make an archive of the log files to provide to support personnel?
A technician is troubleshooting a hung call under Public Tabular Displays > Standard Skillset Display.
When using the Phantom Scan Utility (Pscan) to view waiting calls, what will occur when you select a Call ID and click the Clear button?
In a SIP-enabled Avaya Aura® Contact Center (AACC) deployment, a typical incoming call goes through the following sequence of steps:
1. The incoming call arrives at the switch.
2. The switch routes the call to the Contact Center Manager Server (CCMS) based on the routing plan.
What is the next step in the sequence?
When viewing the Multimedia Dashboard, the CCMM Contacts by type section displays status counts for which multimedia contact States? (Choose three.)
You have downloaded and installed the SQuirreL SQL Client. Once you launch the application, you must define a connection to the Cache database.
What is the first step in creating the connection to the database?
Refer to the Exhibit.
Which communication protocol is used between the Avaya Aura® Session Manager (ASM) and the Avaya Aura® Contact Center (AACC)?
On the Contact Center Manager Server (CCMS), by default, where are current SIP messages logged?
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