Sure Pass Exam ITIL-F PDF

To ensure that a service can be managed, operated and supported

To provide training and certification in project management

To provide quality knowledge and information about services and service assets

To plan and manage the capacity and resource requirements to manage a release

To standardize methods and procedures used for efficient and prompt handling of all changes

To ensure all changes to service assets and configuration items (CIs) are recorded in the configuration management system (CMS)

To ensure that the overall business risk of change is optimized

To define and agree release and deployment plans with customers and stakeholders

Request fulfilment

Service portfolio management

Service desk

IT finance

Service level management

Financial management

Demand management

Risk management