Exin-ITIL ITIL-F Exin Study Notes

ITIL Foundation Questions and Answers

Question 33

Which process or function is responsible for monitoring activities and events in the IT infrastructure?

Service level management

IT operations management

Capacity management

Incident management

Question 34

Which of the following activities are performed by a service desk?

1. Logging details of incidents and service requests

2. Providing first-line investigation and diagnosis

3. Restoring service

4. Implementing all standard changes

All of the above

1, 2 and 3 only

2 and 4 only

3 and 4 only

Question 35

Which function or process would provide staff to monitor events in an operations bridge?

Technical management

IT operations management

Request fulfilment

Applications management

Question 36

Check, Act and Plan are three of the stages of the Deming Cycle.

Which is the fourth?

Perform

Implement

Measure