Exin-ITIL ITIL-F Release Date

ITIL Foundation Questions and Answers

Question 41

A process owner is responsible for which of the following?

1. Defining the process strategy

2. Assisting with process design

3. Improving the process

4. Performing all activities involved in a process

Options:

2, 3 and 4 only

All of the above

1, 2 and 3 only

1, 2 and 4 only

Question 42

A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?

Options:

Be accountable for the outcome of an activity

Perform an activity

Be kept up-to-date on the progress of an activity

Manage an activity

Question 43

How many people should be accountable for a process as defined in the RACI model?

Options:

As many as necessary to complete the activity

Only one - the process owner

Two - the process owner and the process enactor

Only one - the process architect

Question 44

Which of the following activities would be performed by a process manager?

1. Monitoring and reporting on process performance

2. Identifying improvement opportunities

3. Appointing people to required roles

Options:

All of the above

1 and 3 only

1 and 2 only

2 and 3 only

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ITIL Foundation Questions and Answers

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CompTIA

Fortinet

Microsoft

Salesforce