Exin Exin-ITIL ITIL-F New Questions

ITIL Foundation Questions and Answers

Question 17

Which describes a proactive trigger for problem management?

Automated detection of an infrastructure or application fault, using event/alert tools automatically to raise an incident

Analysis of an incident by a technical support group which reveals that an underlying problem exists,

or is likely to exist

Suspicion or detection of a cause of one or more incidents by the service desk

Trending of historical incident records to identify one or more underlying causes

Question 18

What is the BEST description of a change proposal?

Any request for change (RFC. submitted to change management

An authorised change submitted to release and deployment

An RFC that must be implemented as soon as possible

A justification for a change with significant cost or risk

Question 19

Which process analyses services that are no longer viable and when they should be retired?

Change management

Service portfolio management

Service level management

Business relationship management

Question 20

Which is the CORRECT activity to carry out the "How do we get there" phase of the Continual

Service Improvement approach?

Service and process improvement

Baseline assessments

Policy and governance review

Measurable targets