ITIL-F Questions Bank

ITIL Foundation Questions and Answers

Question 29

What is a service delivered between two business units in the same organization known as?

Strategic service

Delivered service

Internal service

External service

Question 30

Which of the following is NOT a source of best practice?

Standards

Technology

Academic research

Internal experience

Question 31

Which of the following BEST describes technical management?

A function responsible for facilities management and building control systems

A function that provides hardware repair services for technology involved in the delivery of service to customers

Senior managers responsible for all staff within the technical support function

A function that includes providing technical expertise and overall management of the IT infrastructure

Question 32

Which of the following is NOT a service desk type recognized in the service operation volume of ITIL / guidance?

Local

Centralized

Outsourced

Virtual