Exin-ITIL ITIL-F Passing Score

ITIL Foundation Questions and Answers

Question 37

Which of the following is NOT a recognized example of a service provider type within the ITIL framework?

Internal

External

Service desk

Shared services unit

Question 38

Which one of the following contains information that is passed to service transition to enable the implementation of a new service?

A service option

A service transition package (STP)

A service design package (SDP)

A service charter

Question 39

From the perspective of the service provider, who is the person or group that agrees their service targets?

The user

The customer

The supplier

The administrator

Question 40

Within service design, what is the key output handed over to service transition?

Measurement, methods and metrics

Service design package

Service portfolio design

Process definitions