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ITIL-F Exam Dumps : ITIL Foundation

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ITIL Foundation Questions and Answers

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Question 1

Which process would you MOST expect to be involved in the management of underpinning contracts?

Options:

A.

Change management

B.

Service catalogue management

C.

Supplier management

D.

Release and deployment management

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Question 2

Which one of the following is the BEST definition of the term ‘service management’?

Options:

A.

A set of specialized organizational capabilities for providing value to customers in the form of services

B.

A group of interrelated, interacting or independent components that form a unified whole, operating together for a common purpose

C.

The management of functions within an organization to perform certain activities

D.

Units of organizations with roles to perform certain activities

Question 3

Which of the following processes contributes MOST to quantifying the financial value of IT services to the business?

Options:

A.

Service level management

B.

Financial management

C.

Demand management

D.

Risk management

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