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ITIL-F Exam Dumps : ITIL Foundation

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ITIL Foundation Questions and Answers

Question 1

Which one of the following is the CORRECT set of steps for the continual service improvement approach?

Options:

A.

Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually improve

B.

Where do we want to be?; How do we get there?; How do we check we arrived?; How do we keep the momentum going?

C.

Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan; Check the plan has been properly implemented; Improve the solution

D.

What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get there?; How do we keep the momentum going?

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Question 2

A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?

Options:

A.

Be accountable for the outcome of an activity

B.

Perform an activity

C.

Be kept up-to-date on the progress of an activity

D.

Manage an activity

Question 3

What is the BEST definition of a definitive media library?

Options:

A.

It is a secure library in which the latest versions of authorized software items are stored and protected

B.

It is a structured document with definitive information regarding all live IT services, including those available for deployment

C.

It is a secure library in which all definitive authorized versions of all media configuration items are stored and protected

D.

It is a set of tools and databases that is used to manage knowledge, information and data