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ITIL-F Exam Dumps : ITIL Foundation

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ITIL Foundation Questions and Answers

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Question 1

Which one of the following contains information that is passed to service transition to enable the implementation of a new service?

Options:

A.

A service option

B.

A service transition package (STP)

C.

A service design package (SDP)

D.

A service charter

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Question 2

Which one of the following is NOT an aim of the change management process?

Options:

A.

To ensure the impact of changes are understood

B.

To ensure that changes are recorded and evaluated

C.

To ensure that all changes to configuration items (CIs) are recorded in the configuration management system (CMS)

D.

To deliver and manage IT services at agreed levels to business users

Question 3

Which one of the following is the BEST definition of the term ‘service management’?

Options:

A.

A set of specialized organizational capabilities for providing value to customers in the form of services

B.

A group of interrelated, interacting or independent components that form a unified whole, operating together for a common purpose

C.

The management of functions within an organization to perform certain activities

D.

Units of organizations with roles to perform certain activities

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