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ITIL-F Exam Dumps : ITIL Foundation

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ITIL Foundation Questions and Answers

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Question 1

Which of the following is NOT a service desk type recognized in the service operation volume of ITIL / guidance?

Options:

A.

Local

B.

Centralized

C.

Outsourced

D.

Virtual

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Question 2

Which process would you MOST expect to be involved in the management of underpinning contracts?

Options:

A.

Change management

B.

Service catalogue management

C.

Supplier management

D.

Release and deployment management

Question 3

A process owner is responsible for which of the following?

1. Defining the process strategy

2. Assisting with process design

3. Improving the process

4. Performing all activities involved in a process

Options:

A.

2, 3 and 4 only

B.

All of the above

C.

1, 2 and 3 only

D.

1, 2 and 4 only

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