Newly Released Exin ITIL-F Exam PDF

ITIL Foundation Questions and Answers

Question 13

Which process is responsible for low risk, frequently occurring, low cost changes?

Demand management

Incident management

Release and deployment management

Request fulfilment

Question 14

Which statement about the emergency change advisory board (ECAB) is CORRECT?

The ECAB considers every high priority request for change

Amongst the duties of the ECAB is the review of completed emergency changes

The ECAB will be used for emergency changes where there may not be time to call a full CAB

The ECAB will be chaired by the IT director

Question 15

Which one of the following is NOT an aim of the change management process?

To ensure the impact of changes are understood

To ensure that changes are recorded and evaluated

To ensure that all changes to configuration items (CIs) are recorded in the configuration management system (CMS)

To deliver and manage IT services at agreed levels to business users

Question 16

What is the BEST definition of a definitive media library?

It is a secure library in which the latest versions of authorized software items are stored and protected

It is a structured document with definitive information regarding all live IT services, including those available for deployment

It is a secure library in which all definitive authorized versions of all media configuration items are stored and protected

It is a set of tools and databases that is used to manage knowledge, information and data