Pegasystems Pega Decisioning Consultant PEGAPCDC87V1 New Questions

To enable the website to communicate with the Pega Customer Decision Hub and show the Reward Card offer to qualified customers, you need to:

Enable the web channel in the Next-Best-Action Designer's Channel tab. This step activates the web channel for inbound interactions, allowing the system to deliver personalized actions to customers visiting the website.

Map the real-time container to a business structure level. This ensures that the container is correctly linked to the business context, allowing the system to deliver the right offers based on the customer’s interactions with the website.

Correct Engagement Policy Configuration:

The customer must not be flagged as a defaulted borrower

Engagement policy: Eligibility

Customer already owns a higher-value offer

Engagement policy: Applicability

Must be a resident of New York City

Engagement policy: Eligibility

The savings product offers are relevant only if the customer has not explicitly opted out of direct marketing

Engagement policy: Applicability

Inappropriate for customers with a credit score < 300 as they are likely to default

Engagement policy: Suitability

The customer must not be flagged as a defaulted borrower

Eligibility: Eligibility conditions determine whether a customer qualifies for an offer at a basic level. Being flagged as a defaulted borrower is a fundamental criterion to disqualify a customer from receiving certain offers.

With the volume constraints applied (75 maximum daily actions for StandardCard, 50 maximum daily actions for Email, and 50 maximum daily actions for SMS), the outbound run will deliver a total of 75 actions. This includes actions across different channels while adhering to the specified constraints.

Next-Best-Action Framework - This framework in Pega CDH is designed to decide the best action for each customer interaction by evaluating eligibility, suitability, and propensity.

Complex Eligibility Criteria - To define complex eligibility criteria, modifications are needed within the Next-Best-Action decision strategy to handle multiple conditions and business rules.

Steps:

Access the Next-Best-Action Designer.

Navigate to the decision strategy.

Add or modify components to incorporate complex eligibility conditions.

Test and validate the changes using persona tests and simulations.