Pega Decisioning Consultant PEGAPCDC87V1 Passing Score

Debugging Arbitration - To verify if the result of the arbitration is correct, the Prioritize component in the strategy shows the final ranking of actions.

Prioritize Component - This component ranks actions based on their calculated priority scores.

Steps:

Review the Prioritize component in the strategy.

Check the priority scores assigned to each action.

Ensure that the actions with the highest propensities are ranked at the top.

Paul cannot see the Reward card offer due to the contact policies defined by U+ Bank:

Contact Policies Defined:

Policy 1: Suppress a group of credit card offers for 30 days if any credit card offer is rejected three times in any channel in the past 15 days.

Policy 2: Suppress the Reward card offer for 7 days if it is rejected twice in any channel in the last 7 days.

Paul’s Rejection History:

Paul has rejected other credit card offers twice on the web channel and once in the contact center within the last 15 days.

Reason for Suppression:

Due to Policy 1, since Paul has rejected any credit card offer (not specifically the Reward card) three times in any channel in the past 15 days, all credit card offers, including the Reward card offer, are suppressed for 30 days.

Understanding the Suppression Logic:

Step 1: The decision strategy evaluates the rejection history of offers.

Step 2: It applies the contact policies to determine which offers should be suppressed.

Step 3: In this case, the policy conditions are met due to multiple rejections of credit card offers, leading to the suppression of the Reward card offer.

References:

Pega-Customer-Decision-Hub-User-Guide-85.pdf: "Setting constraints, contact policy limits, and controls" section.

Pega documentation on "Managing contact policies".

Referencing Customer Properties: In Pega decision strategies, customer properties are accessed by prefixing the property name with "Customer." This convention helps in clearly identifying the context of the properties being used.

In Pega Customer Decision Hub, the property that is automatically recomputed for each decision component is "Priority." This property determines the order in which actions are evaluated and presented to the customer. The Priority property ensures that the most relevant and valuable actions are prioritized based on the defined criteria, including customer relevance, business rules, and real-time contextual data.