PEGAPCDC87V1 Exam Dumps : Certified Pega Decisioning Consultant (PCDC) 87V1

 Understanding the Context: Myco, a telco, wants to introduce new plans without handsets. Currently, their business structure under the sales issue/plans group contains actions that are handsets.

 Business Structure: In Pega Customer Decision Hub, the business structure is organized into issues and groups.

 Action Naming: To reflect the new situation where plans do not include handsets, the term "handsets" needs to be changed.

 Level of Change: The appropriate level for renaming the plans to reflect this new structure is at the Issue level. At this level, the business context for actions is defined, and changes here will apply to all actions under that issue.

 Reference: As per the documentation, changes to business issues and groups should be done at the issue level to ensure that the new context is accurately represented across all relevant actions​​.

To target customers living in a specific geographic area for advertising the new fiber optic service, you need to configure a "Customer segment" in the Next-Best-Action Designer. This involves defining the segment of customers based on their geographic location, ensuring that only those customers in the northern region are included in this segment. By doing so, you can ensure that the banner advertisement for the fiber optic service is displayed only to those customers.

Next-Best-Action Framework - This framework in Pega CDH is designed to decide the best action for each customer interaction by evaluating eligibility, suitability, and propensity.

Complex Eligibility Criteria - To define complex eligibility criteria, modifications are needed within the Next-Best-Action decision strategy to handle multiple conditions and business rules.

Steps:

Access the Next-Best-Action Designer.

Navigate to the decision strategy.

Add or modify components to incorporate complex eligibility conditions.

Test and validate the changes using persona tests and simulations.