PEGAPCDC87V1 Exam Dumps : Certified Pega Decisioning Consultant (PCDC) 87V1

Paul cannot see the Reward card offer due to the contact policies defined by U+ Bank:

Contact Policies Defined:

Policy 1: Suppress a group of credit card offers for 30 days if any credit card offer is rejected three times in any channel in the past 15 days.

Policy 2: Suppress the Reward card offer for 7 days if it is rejected twice in any channel in the last 7 days.

Paul’s Rejection History:

Paul has rejected other credit card offers twice on the web channel and once in the contact center within the last 15 days.

Reason for Suppression:

Due to Policy 1, since Paul has rejected any credit card offer (not specifically the Reward card) three times in any channel in the past 15 days, all credit card offers, including the Reward card offer, are suppressed for 30 days.

Understanding the Suppression Logic:

Step 1: The decision strategy evaluates the rejection history of offers.

Step 2: It applies the contact policies to determine which offers should be suppressed.

Step 3: In this case, the policy conditions are met due to multiple rejections of credit card offers, leading to the suppression of the Reward card offer.

References:

Pega-Customer-Decision-Hub-User-Guide-85.pdf: "Setting constraints, contact policy limits, and controls" section.

Pega documentation on "Managing contact policies".

Enrichment decision components in Pega Customer Decision Hub provide the ability to set customer properties. These components are used to enhance the customer data within a decision strategy by adding or updating information about the customer. This allows for more personalized and contextually relevant decisions.

Definition and Purpose:

Enrichment components are used within decision strategies to add or update customer data, ensuring that the decisioning process has the most relevant and up-to-date information.

This can include setting properties like customer preferences, behaviors, or other attributes that might influence the decision outcome.

Types of Enrichment Components:

Set Property: This is the primary enrichment component used to set a value to a property within the strategy.

Data Import: Importing data from external sources to enrich the customer profile.

Data Transform: Applying transformations to data to format or manipulate it as needed within the strategy.

Usage in Decision Strategies:

When designing a decision strategy, enrichment components are typically used in the initial stages to ensure that all necessary customer data is available and accurate before proceeding to decision logic components.

For example, before evaluating eligibility or applicability, you might use an enrichment component to update the customer's credit score or recent transaction history.

Implementation Steps:

Step 1: Drag the enrichment component into the decision strategy canvas.

Step 2: Configure the component by selecting the property to set and defining the value or expression to be used.

Step 3: Connect the enrichment component to other components within the strategy to ensure the enriched data is utilized in subsequent decision-making steps.

Example:

Consider a scenario where a bank wants to offer personalized loan options based on the customer's recent financial activities. An enrichment component can be used to update the customer's profile with their latest transaction data, ensuring that the loan offer is tailored to their current financial status.

References:

Pega-Customer-Decision-Hub-User-Guide-85.pdf: "Understanding the Next-Best-Action strategy framework" section, which describes the use of enrichment components in decision strategies.

Pega documentation on "Creating and understanding decision strategies".

 Requirement:

The bank wants to avoid sending promotional emails related to credit card offers to a customer if they have already received one within a limited time period.

 Configuring Suppression Policy:

A suppression policy needs to be defined to prevent over-contacting customers.

Suppression policies automatically put an action on hold after specific criteria are met, such as a customer having already received a promotional email.

This ensures that customers are not bombarded with repeated offers, improving customer experience and adhering to communication limits.