PEGAPCDC87V1 Exam Dumps : Certified Pega Decisioning Consultant (PCDC) 87V1

To update the cashback offer to be presented through a new channel (SMS) and to update the suitability condition, you need to perform two main tasks: adding a new treatment and editing the engagement policy.

Add a New Treatment:

Step 1: Navigate to the "Actions" section in the Pega Customer Decision Hub.

Step 2: Locate the existing cashback offer action.

Step 3: Add a new treatment specifically for the SMS channel. This involves creating a new SMS treatment that defines the message content, format, and any other relevant details.

Step 4: Ensure the new treatment is linked to the cashback offer action.

Edit the Engagement Policy:

Step 1: In the Pega Customer Decision Hub, go to the "Engagement Policies" section.

Step 2: Locate the engagement policy associated with the cashback offer.

Step 3: Update the suitability condition by lowering the debt-to-income ratio threshold from 48 to 45. This ensures that the new condition is applied when evaluating customer eligibility for the cashback offer.

Step 4: Save and publish the updated engagement policy to ensure it takes effect.

Verify the Changes:

Step 1: Test the new SMS treatment by sending test messages to a seed list to verify the content and formatting.

Step 2: Ensure that the updated engagement policy correctly filters customers based on the new debt-to-income ratio threshold.

References:

Pega-Customer-Decision-Hub-User-Guide-85.pdf: "Defining treatments for actions" and "Configuring engagement policies" sections.

Pega documentation on "Creating and managing actions" and "Editing engagement policies".

 Placement Type in Treatment Design: To present the Rewards Card offer on the top right of the customer’s account page, you should use the "Tile" placement type. This type is specifically designed to position content in a compact, visually distinct block that can be placed in specific areas of a webpage, such as the top right corner.

 Implementation: In the treatment configuration within Pega, you can specify the placement type as "Tile" to ensure the offer is displayed correctly on the account page.

Ensuring Latest Customer Information: To ensure that the outbound run always uses the latest customer information, you need to select the "Refresh the audience" option. This setting ensures that the audience is refreshed with the most recent customer data before the campaign is executed.

Implementation: Navigate to the campaign configuration and select the option to refresh the audience before running the campaign. This guarantees that any changes or updates to the customer data are taken into account.