Complete PEGAPCDC87V1 Pegasystems Materials

Action Flow Template: To implement the requirement of using the same action flow template for all credit card actions, configure the email treatment. This allows you to define the desired flow pattern and reuse it across different credit card actions.

Configuration: Create an email treatment template that includes the specific flow pattern, and then apply this template to all the relevant credit card actions.

To target customers living in a specific geographic area for advertising the new fiber optic service, you need to configure a "Customer segment" in the Next-Best-Action Designer. This involves defining the segment of customers based on their geographic location, ensuring that only those customers in the northern region are included in this segment. By doing so, you can ensure that the banner advertisement for the fiber optic service is displayed only to those customers.

To define a contact policy that suppresses an action for 20 days if it was rejected twice in any channel in the last 30 days, you need to specify the suppression rule as follows: "Suppress an action for 20 days if there are 2 rejects for any channel in the last 30 days." This rule ensures that the action is paused after it has been rejected a specified number of times across any channel within the given timeframe.

 Placement Type in Treatment Design: To present the Rewards Card offer on the top right of the customer’s account page, you should use the "Tile" placement type. This type is specifically designed to position content in a compact, visually distinct block that can be placed in specific areas of a webpage, such as the top right corner.

 Implementation: In the treatment configuration within Pega, you can specify the placement type as "Tile" to ensure the offer is displayed correctly on the account page.