Pearson ITILFND New Attempt

ITIL – Foundation (v4) Questions and Answers

Question 33

A major incident has been closed, but there is a risk that it might happen again. How should this be logged and managed?

As an event

As a problem

As a service request

As a change request

Question 34

Which guiding principle recommends eliminating activities that do not contribute to the creation of value?

Start where you are

Collaborate and promote visibility

Keep it simple and practical

Optimize and automate

Question 35

Which is the purpose of the 'monitoring and event management' practice?

To ensure that accurate and reliable information about the configuration of services is available when and where it is needed

To systematically observe services and service components, and record and report selected changes of state

To protect the information needed by the organization to conduct its business

To minimize the negative impact of incidents by restoring normal service operation as quickly as possible

Question 36

Which is a key consideration for the guiding principle 'keep it simple and practical'?

Try to create a solution for every exception

Start with a complex solution, then simplify

Understand how each element contributes to value creation

Ignore the conflicting objectives of different stakeholders