ITILFND Reviews Questions

ITIL – Foundation (v4) Questions and Answers

Question 41

Which of the following is NOT recommended by the guiding principle 'start where you are?

Asking questions that appear to be stupid

Identifying what is available to be leveraged

Building something completely new

Collecting data directly from the source

Question 42

What can be used to determine if a service is 'fit for purpose'?

Availability

Warranty

Outcome

Utility

Question 43

Which statement about service relationship management is CORRECT?

It focuses on the service actions performed by users

It requires the service consumer to create resources for the service provider

It requires co-operation of both the service provider and service consumer

It focuses on the fulfilment of the agreed service actions

Question 44

Which guiding principle leads to a faster response to customer needs by timeboxing activities and learning from the outputs of previous activities?

Focus on value

Progress iteratively with feedback

Collaborate and promote visibility

Optimize and automate