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Exin ITILFND Actual Questions

Page: 5 / 19
Total 503 questions

ITIL – Foundation (v4) Questions and Answers

Question 17

Why should service desk staff detect recurring issues?

Options:

A.

To help identify problems

B.

To escalate incidents to the correct support team

C.

To ensure effective handling of service requests

D.

To engage the correct change authority

Question 18

Which problem management activity ensures that a problem can be easily tracked and management

information can be obtained?

Options:

A.

Categorization

B.

Detection

C.

Prioritization

D.

Escalation

Question 19

How do all value chain activities transform inputs to outputs?

Options:

A.

By using a combination of practices

B.

By using a single functional team

C.

By determining service demand

D.

By implementing process automation

Question 20

Identify the missing word in the following sentence.

A change is defined as the addition, modification, or removal of anything that could have a direct or indirect

effect on [?].

Options:

A.

assets

B.

values

C.

elements

D.

services

Page: 5 / 19
Total 503 questions