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ITILFND Exam Dumps : ITIL – Foundation (v4)

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ITIL – Foundation (v4) Questions and Answers

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Question 1

A user contacts the service desk to ask how they can create a report. Which practice is MOST LIKELY to contribute to resolving this issue?

Options:

A.

Incident management

B.

Service level management

C.

Service request management

D.

Change enablement

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Question 2

Which dimension considers the application of artificial intelligence to service management?

Options:

A.

Organizations and people

B.

Information and technology

C.

Partners and suppliers

D.

Value streams and processes

Question 3

Which guiding principle recommends eliminating activities that do not contribute to the creation of value?

Options:

A.

Start where you are

B.

Collaborate and promote visibility

C.

Keep it simple and practical

D.

Optimize and automate

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