What is NOT within the scope of service catalogue management?
Contribution to the definition of services
Interfaces between all services and supporting services
Interfaces between the service catalogue and service portfolio
Fulfilment of business service requests
Which ITIL concept describes governance?
The service value system
The service value chain
The seven guiding principles
The four dimensions of service management
What is an incident?
The planned removal of an item that might affect a service
A result enabled by one or more outputs
A possible future event that could cause harm
A service interruption resolved by the use of self-help tools
Which is handled as a service request?
An investigation to identify the cause of an incident
A compliment about an IT support team
The failure of an IT service
An emergency change to implement a security patch
