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Ace Your ITILFND Exin-ITIL Exam

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Total 503 questions

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ITIL – Foundation (v4) Questions and Answers

Question 53

Which practice uses pre-defined, standardized procedures to enable fulfilment times to be clearly communicated?

Options:

A.

Incident management

B.

Service level management

C.

Problem management

D.

Service request management

Question 54

Which dimension considers the application of artificial intelligence to service management?

Options:

A.

Organizations and people

B.

Information and technology

C.

Partners and suppliers

D.

Value streams and processes

Question 55

Which of the four dimensions include, the knowledge bases needed to deliver and manage services?

Options:

A.

Organizations and people

B.

Information and technology

C.

Partners and suppliers

D.

Value streams and processes

Question 56

What varies in size and complexity, and uses functions to achieve its objectives?

Options:

A.

A risk

B.

An organization

C.

A practice

D.

An outcome

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Total 503 questions

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