Newly Released Exin ITILFND Exam PDF

ITIL – Foundation (v4) Questions and Answers

Question 21

Which practice provides a single point of contact for users?

Incident management

Change control

Service desk

Service request management

Question 22

Which statement about outcomes is CORRECT?

Outcomes help service consumers achieve outputs

Outcomes are one or more services that fulfil the needs of a service consumer

Service providers help service consumers achieve outcomes

Helping service consumers achieve outcomes reduces service provider costs

Question 23

Which practice uses techniques such as SWOT analysis, balanced scorecard reviews, and maturity assessments?

Incident management

Continual improvement

Service request management

Problem management

Question 24

Which practice has a purpose that includes aligning the organization's practices and services with changing business needs?

Relationship management

Continual improvement

Service configuration management

Service level management