Passed Exam Today Field-Service-Lightning-Consultant

Salesforce Certified Field Service Consultant (WI23) Questions and Answers

Question 9

Dispatches at Universal Containers want to ensure the Resource being assigned to a Work Order has the correct training. What should a Consultant implement to accomplish this requirement?

Options:

Set up Service Locations, Set up Location Skills, Define Work Types

Define Work Types, Define Work Order Status, Set up Resource Skills

Define Skills, Set up Skill Requirements, and Set up Resources Skills

Set up Skill Requirements, Define Work Types, Set up Routing Rules.

Question 10

Universal Containers wants to provide Dispatchers with Account and Asset details when they hover over each Service Appointment. How should a Consultant recommend implementing this feature?

Options:

Create CSS in the Dispatcher’s Console.

Add Fields on the Page Layout.

Use Lookup Fields.

Configure Field Sets on the Service Appointment.

Question 11

Which three objects are associated to the Work Type? Choose 3 answers

Options:

Service Appointments

Products Required

Resources

Skill Requirements

Articles

Question 12

Universal container needs to verify that a repair job has been completed to the

customer satisfaction before an invoice can be generated

Which two items should the consultant consider?

Choose 2 answers

Options:

Generate service in the organization's default language

Send a feedback survey to the customer when a service appointment is completed

Configure signature blocks for service report templates

Add service reports templates to the appropriate repair work type

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Passed Exam Today Field-Service-Lightning-Consultant

Salesforce Certified Field Service Consultant (WI23) Questions and Answers

Options:

Answer:

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Answer:

CompTIA

Fortinet

Microsoft

Salesforce