Field Service Lightning program Field-Service-Lightning-Consultant Reddit Questions

Salesforce Certified Field Service Consultant (WI23) Questions and Answers

Question 25

universal container UC wants to create a new scheduling policy that takes into

account the technician assigned to customers account and then considers a resource

from the customer group of preferred technician UC also wants to consider only

technician with 50 miles of schedule work

Which two items should a consultant include in the scheduling policy to meet this?

requirement?

Options:

Minimize travel service objectives and resources priority services objectives

Maximize travel from home and working territories

Required resources and maximum travel from home

Minimize travel service objective and preferred resource services objectives

Question 26

Northern Trail Outfitters (NTO) wants to track and report on individual tasks completed, including parts consumed and pricing details, as part of the Work Order completion process. NTO wants to schedule one or multiple tasks to different Technicians as needed.

How should the Consultant meet the requirement utilizing the standard Salesforce Field Service Data Model?

Options:

Create multiple Service Appointments, each with its own child Work Order Line Item.

Create Work Order Line Items, each with its own child Service Appointment.

Create multiple Service Appointments, each with its own child task records.

Create Custom Object records, each with its own child Service Appointment.

Question 27

Universal Containers wants their Field Technicians to indicate if any of their Service Appointments are at risk of not being completed on time. They would like for this to be achieved on a mobile device using a Quick Action. What should a Consultant recommend to achieve this requirement?

Options:

Update the Service Appointment Status field.

Update the Service Appointment field "In Jeopardy."

Update the Service Appointment Chatter feed.

Reschedule the Service Appointment for later.

Question 28

Universal Containers has a large filed service team with complex logistics process. Some of the field service data and pricing is managed in applications outside of Salesforce. The Consultant recommended bringing some data into Salesforce to streamline reporting for Field Service Managers. What report would be improved by integrating financial data from an outside system?

Options:

First time fix rate: The percentage of on-site service requests resolved on the first visit.

Service Technician utilization: Technician wrench time per month divided by the number of work hours in a given month.

Average time to repair: The average time required to repair or install as asset.

Truck roll cost per customer: The need to dispatch a Service Technician to go on-site to repair or install an asset or respond to a service call.

Easter Sale 70% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: save70

Field Service Lightning program Field-Service-Lightning-Consultant Reddit Questions

Salesforce Certified Field Service Consultant (WI23) Questions and Answers

Options:

Answer:

Options:

Answer:

Options:

Answer:

Options:

Answer:

CompTIA

Fortinet

Microsoft

Salesforce